To start with- we love love love our bikes! I purchased a model Y and my husband a model X (with the battery in the basket.) He is 6’ 4” and was worried about the frame fitting his height. He did have to buy a longer seat post to get the leg extension he needed. The longer seat post did the trick, but we wish more bike companies would have a larger frame for tall and heavy folks. We ordered our bikes in basic red and black colors to expedite the process and keep our costs lower. However the model Y was held up for twice as long as the typical build time. Shipping was a disappointment, because the EBC website specifically assured there would be a notice of shipping and an actual delivery time window at your home. Instead I came home from lunch one afternoon to a huge container sitting in the rain. Unfortunately it was smooshed on one side. My husband came home early from work to get them out of the rain. The smooshed packaging did damage one of the bikes’ controller/computer, chain guard and basket. We contacted the company and were sent a new controller, chain guard and touch up paint within a couple of weeks. (It was two weeks of hard sweaty pedaling for me; as I was too excited to ride my old bike next to my husband’s handsome new EBC. Ha ha ha!) The bikes themselves are a dream to ride. We like the position of the thumb throttle. The fit and finish of the bikes are gorgeous. I ordered the EBC suspension seat post for the model Y. Definitely worth the extra $99. The suspension really makes the ride smooth. The five levels of pedaling and the throttle are great for getting the individual level of workout or leisurely ride you want on any excursion. We ride shorter nightly stints around home and longer day trips on weekends. The bikes have performed very well on both hard surface and gravel trails. I just wish we didn’t live in WIsconsin where we can’t ride during winter months. This purchase was a big investment for us, so we were also glad to support an American company who uses mostly American made components. Lastly, I love that no one in our community has these bikes. They generate a lots of interest, compliments and questions. So glad we bought these!!!!!