Joseph Key
US
Review
Review of Electric Bike Company ®️
Joseph Key
US
Feb 23, 2023
Awesome Service and Sales Experience
My wife and each own an EBC Model R. The purchase experience through Roadshark In Fernandina Beach, Florida and EBC was excellent from order to delivery. However, this review is about the after sale service I received from EBC.
We brought our bikes from Florida to Los Angeles, California on a new bike rack mounted to my Jeep Wrangler towed behind our motorhome. Unfortunately, the paint on the frame of my bike got damaged pretty severely by the pedal of my wife’s bike. When we arrived in California I contacted EBC to get an appointment to have the bike repaired. Their first estimate was $350 and said it would take 2 to 3 weeks. I was pleasantly surprised when the repair was completed in just one week. I was blown away when I went to pick it up! Not only was the quality of the repair outstanding, they surprised me by not charging me a penny! Plus, they replaced the front forks which also had paint damage…again, no charge.
If you’re looking for an electric bike I highly recommend EBC. From sales to service they have been awesome! Thank you EBC staff for going above and beyond to take care of your customers.
Receipt photo:
Date of experiance: Feb 23, 2023