Local rider here, who ordered in person from HB showroom, I had all questions answered and staff was pleasant enough, but no real insights or pertinent information was given. My order had a 14 day lead time that ended up being more with no communication aside from my own inquiries (multiple). Also purchased at later date was a basket, suspension seatpost, and extra battery - which could have been a basket w/ battery if I had been informed at time of purchase that it could not be added to the Model X after assembly. The 3 seperate upgrades totaled more than if they had been included when placing the order; and when asked if a deduction could be applied, seemed like a reasonable request after a 2500 purchase, was met with blank stares. Also, an alarm was installed gratis; but the key fobs became either lost or broken. Yet when asked if a replacement could be purchased was told a whole new alarm unit had to be purchased along with labor to remove and reinstall. This even though in the user manual of alarm it clearly details how to program a replacement fob. If local, I wouldn't recommend buying mostly due to the fact that the "proprietary EBC" equipment is simply rebranded Chinese manufactured goods and is designed to lead the owner into using EBC exclusively for the lifetime of the bike. I typically do not write reviews, good or bad, but I was so soured by the service (or lack thereof) provided to a local resident looking to always support local business was inclined to. As a good value it has left a lot to be desired. Now this rider is left feeling taken for a ride -- pun fully intended.