Reviews 3.8
1,743 total
Thomas Farrell
1 reviews US
Lectric Bike
It’s a great product and bike!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date of experience: August 25, 2022
Lee Dowdle
1 reviews US
Received order quickly
Received my order much more quickly than I was expecting.
Date of experience: September 09, 2022
Dwayne Marcum
1 reviews US
Service was amazing the product is well…
Service was amazing the product is well built. I love riding my bike.
Date of experience: October 14, 2022
Eileen
1 reviews US
The ability to customize your own bike
The ability to customize your own bike. The helpful people at your store who walked me through the ownership of my first electric bike. The reviews that told me your bikes were nicely priced for what they offered. I really like my new bike; it's comfortable and fun even though it is a lot heavier than I realized. Your website that explains everything a person would want to know before considering buying one along with seeing how your bike would look as you customize it. All in all a very good experience.
Date of experience: November 07, 2022
Christy Smith
1 reviews US
Great bike
Great bike, fun to ride and customer service has been prompt and terrific! (I had some dumb / first time e-biker issues that they helped me with immediately!)
Date of experience: December 07, 2022
Charles kelly
1 reviews US
Poor tire clearance
The rear tire clearance with the chain causes the tire to rub against the chain, despite being adjusted in a bike shop. The dealer who sells the bikes doesn’t have a competent repair shop.
Date of experience: November 09, 2022
Eddie Crabb
1 reviews US
#1 in Quality, Customer Service, bike options and overall Value!
We were shopping around for electric bikes and heard Electric Bike Company in Huntington Beach had the best customer service and quality. After waisting a lot of time looking at other electric bike companies, we hurried back to the Electric Bike Company due to their customer service and quality of the bikes that they make locally. You might find cheaper bikes out there but you get what you pay for. And at the Electric Bike Company you will get the best quality with the best customer service. My wife and I could not be happier with our bikes that we got to custom build. And our friends that went to the Electric Bike Company all feel strongly the same. This is the "go to" for electric bikes!
Date of experience: July 04, 2022
ronald featherstone
1 reviews US
Everything went smooth as can be
Everything went smooth as can be. I'm satisfied.
Date of experience: September 22, 2022
Bill
1 reviews US
We Own Two and They're Great
My wife and I each have a Model S, purchased several years ago and now with over 6,000 miles on each. After one year, the main controller on both bikes needed to be replaced and Electric Bike Company did so at no cost. Since then, after two more years of regular riding, there have been no further issues. We still use the original batteries, which I believe have held up because I charge them regularly during the winter. Battery capacity has diminished slightly, but that is normal. We live in Northeast Pennsylvania and ride on secondary roads with a lot of hills. In this terrain, with the batteries being three years old now, we get about 50 miles per charge. At the Jersey shore, where it's flat, the range is much longer, 75+ miles. The bikes have sufficient power to climb long, steep hills. They are very solidly built, using quality components -- brakes, tires, etc. (Get yourself a set of toe clips, for use with regular shoes/strapless. You'll be glad you did) One consideration I would note to potential buyers - especially older riders - is the weight of the bikes. With battery, they weigh 65 pounds. This provides a solid, steady ride, however if you're going to be loading and unloading them on a car rack, it's do-able but not fun. You'll need a trailer hitch on your car to use a rack such as the Thule platform. In order to load the bikes (assuming you have two) you'll need to remove the front baskets or else you're going to have a devil of a time getting them both on. This becomes tedious if you use the car rack a lot. If this situation is yours, I highly recommend getting the rear travel bag that sits on top of the rack as opposed to the front basket. In general, though, we absolutely love these bikes and recommend them to our friends all the time. I would buy another bike from Electric Bike Company for sure.
Date of experience: January 02, 2023
Debborah Maffei
1 reviews US
A First Rate Company and eBike!
A First Rate Company and eBike!
Date of experience: December 20, 2022
Robert
1 reviews US
I like my bikes
All of my transactions with the company have been great. They took my money and sent me bicycles. However, before I figured out some things on my own, I have at least one email that has not been answered and got some incorrect information when I called about some tire issue. Other than that, I love the bike I bought and probably would buy again
Date of experience: November 01, 2022
Gene Mello
1 reviews US
Had heard about ur company from Lance…
Had heard about ur company from Lance at Siesta Key Bike Rental in Siesta Key, Fla. very high and complimentary. When it was time to buy an electric bike, I watched the video of your manufacturing process. That sold me, outstanding process with quality to match
Date of experience: October 31, 2022
Donna Kelly
1 reviews US
2 beautiful bikes
I purchased 2 bikes. The price and the quality of the bike is the best. Great warranty, best around and we looked at several different companies. We received 2 beautiful bikes. Very happy with our purchase and would definitely recommend to our family and friends. The only thing was the shipping price..I live in NJ so it was pretty pricey to ship. Should of tried to get a break on that cost.
Date of experience: October 01, 2022
Michael Connors
1 reviews US
Amazing customer service
Amazing customer service. The delivery of my bike was amazing
Date of experience: October 06, 2022
Ken Shelton
1 reviews US
Love my EBC
Your product is very well built. The bike is very sturdy and the ride is great. We stayed with the standard colors, one white and one red, and they look great. Didn't buy bike for attention but they are certainly noticed when we ride together. Battery life is as advertised. Battery life is very good at lower gears but in higher gears you do use power quickly.
Date of experience: October 10, 2022
T. Smith
1 reviews US
Well-made Bike and Excellent Service
This company has it all. Well-made bike, affordable price and exceptional customer service. Highly recommend.
Date of experience: November 21, 2022
Janet In NWArkansas
1 reviews US
Very Happy! I have a little over 2000 miles on my…
I have a little over 2000 miles on my Model R, and I absolutely love it! The hills where I live (Ozark mountains) are no challenge to my explorations. I travel on paved and gravel roads. I did need a new charger in the first year, and EBC sent me a replacement. No further issues, lots of fun!
Date of experience: January 09, 2023
Patti
1 reviews US
Love the bikes
Love the bikes. Customer service is awesome.
Date of experience: August 25, 2022
C C
1 reviews US
Beautiful, high-quality bike
It was easy to configure and order the bike. I found it really easy to contact customer service about a few questions I had. It is a very well-built and beautiful bike. It has good power, and I feel like I can adjust the pedal resistance to the level I want.
Date of experience: January 18, 2023
D. Yam
1 reviews US
Quality bike
The quality of the craftsmanship is exceptional along with the protective packaging for shipping. The bike was delivered in flawless condition. I am very pleasantly surprised by the ability of the battery to hold its charge. This makes it very convenient to hop onto the bike for a quick short ride. Still holding its original charge since taking delivery a couple of months ago. Please understand your experience may vary depending on your settings and ride frequency. Very pleased with the bike and recommend it highly for those looking for this type of bike.
Date of experience: January 19, 2023
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Small electric bike company that hand-builds each bike custom made to order in Newport Beach, CA before thoroughly inspecting for optimal safety and quality then shipping FULLY assembled anywhere in the world.