Reviews 4.4
7,209 total
Sara Williams-Smith
1 reviews US
If I could give zero I would
If I could give zero I would. The customer service was beyond rude on multiple occasion's, hanging up on me and just treating me like I was dumb. I couldn't wait to choose the lender and move on from using this site.
Date of experience: October 08, 2019
Hi, Sara - Thanks for taking the time to let us know about your experience with Credible. We'd like the opportunity to learn more about your experience so that we can make improvements moving forward. Please give us a call at 866-540-6005, Monday through Thursday 9am - 9pm ET, Friday 9am - 7pm ET, and Saturday-Sunday 10am - 7pm ET.
MR
1 reviews US
Send you invites to apply for loan …p
Send you invites to apply for loan every few months - saybit wont impact credit score but it does as they do hard pull on credit report .
Date of experience: October 03, 2019
Hi, M Thanks for taking the time to provide feedback regarding your experience with Credible. When you use Credible to check to see what rates you prequalify for there is no impact on your credit score since we only perform a soft inquiry. If you select a prequalified offer and apply for a loan, the lender will conduct a hard credit check which does have an impact on your credit. Credible provides a disclaimer before you click “submit” informing prospective borrowers that by clicking “submit” a hard credit inquiry will be conducted, and this does impact your credit. More information about that is available on our website in the FAQs, available here - https://www.credible.com/faqs If you have additional questions or concerns we encourage you to email [email protected] or give us a call at 866-540-6005, Monday through Thursday 9am - 9pm ET, Friday 9am - 7pm ET, and Saturday-Sunday 10am - 7pm ET.
William Oswald
1 reviews US
I don’t have a account
I don’t have a account
Date of experience: October 02, 2019
thomas stewart
1 reviews US
Terrible
Terrible! No idea who this company is or why they wanted my review. But the fact it was one more email in my inbox I could not be more put off.. honestly.
Date of experience: September 14, 2019
Hi Thomas Credible is a marketplace for comparing prequalified rates with several lenders at once for different products, such as personal loans. You came to our site, prequalified for rate options, and completed a request with one of our partner lenders in late August/early September. Following use of our site, we send out requests to complete a review via Trust Pilot. You can always opt-out of emails from us by responding “opt-out” to any email you receive. That being said, based on your comments above, we will proactively remove you from our email list moving forward.
Vern Roberson
1 reviews US
I’ve had multiple companies trying to…I’m done
I’ve had multiple companies trying to contact me on a loan. That’s not what I asked to be done. Take me off on all the lists you have me on. I’m done
Date of experience: September 13, 2019
Vern - Thank you for taking the time to offer your review and to tell us about your experience. Typically, a user of our website would be contacted by at most 2 companies: Credible and whichever lender you pursue a loan with (if any). We'd love the opportunity to speak with you and figure out who's been sending you what, and if you'd like to give us a call we can be reached at 866-540-6005, Mon-Thu 6am-6pm, Fri 6am-4pm, and Sat-Sun 7am-4pm (all times Pacific). Thank you.
Chris
1 reviews US
Tried setting up a new account on their…
Tried setting up a new account on their website, was not able to without talking to customer service
Date of experience: September 05, 2019
verinder paul
1 reviews US
xxxxx
Very bad service.They charge 175 dollars, Interest rate show low but when they give you loan they charge you almost double bad experience.
Date of experience: August 13, 2019
Hi Verinder, Thank you for your review. Credible does not charge any fees. As a marketplace, we partner with various lenders to provide prospective borrowers with a platform to check their prequalified personal loan rates across multiple lenders at once. Nevertheless, we would appreciate additional feedback regarding your experience with the lender that you reference in the review so that we can work with the lender to improve that experience moving forward. Please contact us at 866-540-6005 so we can obtain more information.
Nicholas Andre Stradivari
1 reviews US
Sorry
Sorry, but I cannot give you a fair rating, I was approved buy many lenders and you turned me down. I have a FICA score of 740+. Good luck!
Date of experience: August 12, 2019
Hi Nicholas, Thank you for your review. Credible’s marketplace lets you check for prequalified personal loan options with our various partner lenders via a soft credit inquiry that does not harm your credit score. It is the lenders who paticipate on the marketplace that determine, based on their eligibility criteria, whether you prequalify for rates. If you want more information, we would be happy to provide you with contact information for any of the lenders participating on our marketplace. If you have additional questions or concerns about your experience using the site, feel free to reach out to our Client Success team at 866-540-6005.
Scott
1 reviews US
Not consistant
Not consistant, ran through it several times, seems the rates increase the more you access it. I have excellent credit, my 1st offer had 4.99 apr fixed, I bumped my tablet in the wrong place and that rate went away when I tried to go back. I was considering the offer until that happened. Yadda...Just like a progressive commercial 🤣. Typical!
Date of experience: August 10, 2019
Hi Scott, Thank you for your review. Credible is a marketplace to compare rates from our partner lenders without affecting your credit score. We work with 11 personal loan lenders, who offer a variety of terms and options dependent on your credit profile at the time of pre-qualification. Your rates are subject to change if there is a change in your credit or other information you provide to our partners. If you don’t see rates or terms you’re interested in, there is no obligation to move forward. Feel free to reach out to our Client Success team at 866-540-6005 if you have a chance to provide some feedback. We look forward to hearing from you.
John
1 reviews US
Some Colleges and Universities do not qualify for this program
Please beware of this company. They make you enter personal information and not all colleges or universities are part of this program. I entered my information as a cosigner and it came back with 118 offers. The next step was to add the student's information and the results came back with no offers available. So I decided to chat to find out why and the chat is actually an e-mail. The email stated they could help me if I called them. From the call, I found out the no results was due to the university my daughter is attending. It is not part of their program. Please make sure you ask them if the college or university is part of their program before adding personal information and save yourself some time and your personal information.
Date of experience: July 31, 2019
Hi John, Thank you for your review. Credible's service allows you to check for personalized prequalified rates and options with our multiple partner lenders for private student loans. While our partner lenders work with most Title IV schools in the US, there are some schools they do not work with; our prequalification form allows student borrowers to quickly see if their school is eligible with our partner lenders without harming their credit score. If you have additional questions or concerns about your experience using the site, feel free to reach out to our Client Success team at 866-540-6005.
michael petrone
1 reviews US
Not at all worth your time
Not at all worth your time
Date of experience: July 28, 2019
Hi Michael, Thank you for your review. We strive to amaze our customers and provide legendary service. If you feel we fell short of that mission, we would love to hear feedback directly from you on how we could do better. Feel free to reach out to our Client Success team at 866-540-6005.
J Edwards
1 reviews US
Got invited to do a survey but never…
Got invited to do a survey but never heard of them
Date of experience: July 21, 2019
michael
1 reviews US
company is worthless
I have less than 10% utilization on my credit cards with almost 10000$ available and no late payments over the last year. was looking to diversify my report a bit and get a small loan, they refused me. Worthless company. I got their denial letter and it claimed My income to housing/debt ratio wasn't right.. i rent and pay 860 a month and make about 60k a year. I filed ch 7 last year and have no other debt other than credit cards which i'm using to rebuild credit. I was just trying to get this loan to diversify credit a bit. Note to credible, since you reported this post trying to silence me I will now copy and paste this response on every facebook ad i see for you. Update: Credible I don't care about your form letter reply trying to shift blame to folks you partner with, take responsibility for YOUR advertising and stop trying to delete honest reviews over technicalities.
Date of experience: June 18, 2019
Hi Michael, Thank you for taking the time to review Credible. Credible’s marketplace lets you check for prequalified personal loan options with our various partner lenders via a soft credit inquiry that does not harm your credit score. We are sorry to hear you were unable to receive prequalified rates at this time. As an online marketplace for personal loan prequalification inquiries, Credible does not deny personal loan inquiries or send denial letters, but the lenders who participate in our marketplace may do so. If you want more information about why, we would be happy to provide you with contact information for any of the lenders participating in our marketplace. If you have questions or concerns about our service, please don’t hesitate to contact us at 866-540-6005.
Larry Wells
1 reviews US
Did you not turn me down
Did you not turn me down. When I needed the money just for two weeks.
Date of experience: June 03, 2019
Hi Larry, Credible is a marketplace for comparing prequalified rates with several lenders at once for different products, such as personal loans. You came to our site, prequalified for rate options, and completed a request with one of our partner lenders. If you did not have a good experience with that partner lender, we would like to hear from you to get more feedback on your experience. Please give us a call at 866-540-6005 so we can review what happened and improve future experiences.
KH
1 reviews US
No Transparency
They didn’t disclose that they send your info to many lenders without knowledge. I thought I was applying with them only. I have not had this many phone calls and and unwanted mail in long time. Will never use again
Date of experience: June 02, 2019
Thank you for contacting Credible. Credible is not a lender or a bank. We are a marketplace that allows you to compare financial products from multiple providers side-by-side. Upon your submission of information, if you are not eligible with a particular lender, they will send you information informing you why. They do this if they determine they are legally required to send you such information. Per our agreements with the lenders, if you do receive offers from them, they are not permitted to contact you unless you move on to the next phase and set up an account with the lender. If you were contacted by one of the lenders on our platform outside of one of the reasons identified above, we would truly appreciate more information from you regarding the specifics of who has been contacting you and for what purpose so that we can follow-up with them. We strive to ensure that every user has a positive experience, including that the lenders on our platform do not make unwanted contact with you. Please reach out to us, ask for a Manager and reference this review response so that we can learn more and rectify these type of situations moving forward.
Never Use Credible Again
1 reviews US
Beware of Referral Link Terms
I followed a referral link from a friend who originated a loan from Crrdible to originate my loan through Credible as they referred me to lower my student loan rates. After going through the entire process and completing a loan, I come to find out in the super fine print of a long terms list that I would not get a referral bonus due to having visited their site in the past 60 days. Total bull. I did not secure a loan through them the time I visited before. I only used their site to see rates. Then, once I actually felt comfortable using them due to a friend's referral, they block the pay out. Good thing they have an entire department for promotions just to find ways to not pay them out. My friend even got a notice saying I used their referral link and that a bonus was on the way! Will never use Un-Credible again nor recommend them. I will be writing the other sites that recommend them to be warned of their false promotions.
Date of experience: May 03, 2019
Andrew Webb
1 reviews US
Credible was great but they keep…
Credible was great but they keep nagging me to review them. 5/5 for the loan process and finding a better rate. 1/5 for the nagging.
Date of experience: January 24, 2019
B R
1 reviews US
Don't trust the "Bonus Offer."
Credible was supposed to provide me with a check for $1,000 once I refinanced. It has been over a month since I refinanced and they have yet to provide me the $1,000 bonus. I doubt I will ever see it. What a scam.
Date of experience: December 19, 2018
Hi, Thank you for your feedback. I apologize for any miscommunication or delay in receiving a bonus related to using our service. Our Client Success team looked into your request and reached out to you separately. In general, if you are eligible for a bonus we will send it out within 30 days from when the loan you close on funds. If you have any questions or concerns, please reach out to our Client Success Team at 866-540-6005. We’re available 7 days a week.
Jim Kelly
1 reviews US
Horrible service
Horrible service. Been 2 months and still have not funded my account. I am sure this is a scam of some sort. AVOID DOING BUSINESS WITH THIS COMPANY.
Date of experience: November 06, 2018
Thank you for providing this feedback. Credible is dedicated to providing an excellent customer experience. It appears that funding was completed within three weeks, but please reach back out to us at 866-540-6005 with any additional concerns that we can address.
Bruce Rytky
1 reviews US
Your website kept linking back to the…
Your website kept linking back to the same pages and I wasn't able to navigate to the application for quite some time. I am generally proficient with computers and your website was by far the least intuitive.
Date of experience: October 17, 2018
Hi Bruce, Thank you for speaking with us yesterday. We’re sorry to hear you experienced technical issues using our website. Credible aims to make closing on a loan through our partner lenders as intuitive as possible; additionally, our Client Success team is available 7 days a week to provide assistance. We have advised our Product team of your experience and appreciate the opportunity to improve our website.
Contact
About
About Credible’s products
(Notice: Links below lead to Credible’s website(s))
Credible offers users the ability to compare personalized prequalified rates from multiple lenders across multiple products, such as:
- Personal Loans
- Student Loan Refinance
- Private Student Loans
- Insurance
- Home Loans
- Mortgage Refinancing
Credible is different from other marketplaces and other mortgage brokers. Here’s how:
- You’ll receive personalized prequalified rates. With Credible’s lending marketplace, you can fill out a simple, two-minute form, and instantly see which lenders you qualify for and at what rates. These are personalized, prequalified rates based on your credit history.
- Your credit score is not impacted.* Credible performs a soft credit inquiry to provide personalized prequalified rates for the loan products on our site. Soft credit inquiries do not affect your credit score.
- Safe and secure: Your data is encrypted and protected using transport layer security (TLS), the same protocols top banks and financial institutions use. And we don’t share your contact information with lending companies without your permission. Read more about Security at Credible.
Checking prequalified rates with Credible is free and our dashboard allows consumers to see important loan details, including monthly payment and total repayment costs, and sort as they prefer.
Insurance-related services are provided through Credible Insurance, Inc. (CA Lic. # 0M90597), VA: Credible Insurance Agency, Inc., MN SOS: Credible Cover, Inc.. All loan and mortgage-related services are provided through Credible Operations, Inc., NMLS # 1681276. www.nmlsconsumeraccess.org. Not available in all states.
*Checking rates on Credible will not impact your credit score. If you close a loan, your chosen provider or ultimate lender may perform a hard credit pull that may impact your credit score prior to loan closing (timing varies by provider).