Reviews 3.5
1,633 total
Krishna Kumar
1 reviews US
Better place for Better Loans
Better place for Better Loans ! Thanks Ashley & Andre helping us with affordable pricings
Date of experience: December 31, 2023
Ashley Bay
1 reviews US
Great experience
I had a seamless loan process and was very impressed with the professionalism of everyone at Better. I liked the digital experience but appreciated how hands on the team was to support me throughout the process. I recommend Better and will happily use them in the future.
Date of experience: December 29, 2023
Mukesh Chhatani
1 reviews US
Best experience ever
Best experience ever, better.com helped on close on a house within 3 weeks , overall process was easy and well defined , we got the final approval from sellers on 12/12 and our closing was done successfully on 12/22 , we locked down the rate on 11/30 , during this period mortgage rates went down , so even though i had locked the rates better.com helped me reduce the rate based on market conditions, going forward better.com would be my first choice for any mortgage needs
Date of experience: December 22, 2023
lisa ousby
1 reviews GB
Incompetent right at the start
Booked an appointment via their Chat with Caitlin. I asked for an email to be sent to confirm appointment, which was told was unusual to do? Come the day of the appointment, surprise, surprise, no call. Went onto the chat, was told by Caitlin I should have set up an account to do a soft search check?! Why I wasn't told this before is beyond me. Was then told that someone would call. 1.5 hrs later - still no call. Wont be using or recommending if this is the best they can do!
Date of experience: January 05, 2024
Mael & Lisa Hernandez
1 reviews US
Better.com is easy to work with
This is the second time we have worked with Better.com for our mortgage. Both times they made the process easy. They responded quickly to any questions we had, which helped keep the process moving forward. We highly recommend Better.com
Date of experience: January 02, 2024
Sreenivas Kosaraju
1 reviews US
Streamlined process and excellent fast…
Streamlined process and excellent fast responses by the folks involved. Simple clear cut instructions then crazy under writer demands. Good competitive pricing and value with fast closing. I am so happy - looking to buy BETR stock also.
Date of experience: January 23, 2024
Tracy Turnblad
1 reviews US
Attentive and helpful team, extremely smooth closing process
Simple, quick and easy to go through the whole process, and as smooth of a closing you could hope for on a new home purchase. The whole team was responsive, attentive and on top of the ball every step of the way. Not to mention their interest rates were far superior than 5 other lenders I got loan estimates from. I wouldn’t hesitate to recommend or use Better Mortgage in the future.
Date of experience: January 25, 2024
Michael stocks
1 reviews GB
Better mortgages are shocking of a…
Better mortgages are shocking of a company you go though all the application takes around 5 weeks then at the end thay stop responding and don't do anything to sort owt out so had to go else where everyone keep away so glad didn't give them any payments
Date of experience: December 01, 2023
Marc Beck
1 reviews US
The communication was great and the…
The communication was great and the process of completing everything online was straightforward. I checked with several other companies and Better gave me the best rate and pricing.
Date of experience: January 31, 2024
Connie Holcombe
1 reviews US
What a great experience
What a great experience! Brian was available any time of the day, the response time was super fast, he explained all steps of the process. I would definitely use better.com in the future
Date of experience: February 08, 2024
Jhamar H.
1 reviews US
Better is the future of buying homes.
Overall working with Better was a great experience. Getting a pre-approval letter is real fast. Some things to consider when working with Better, make sure you have access to your whole financial situation. Things that can at can delay and ruining your experience if you work sales and make commission, if you receive RSU (restricted stock units) from an employer. One issue I had was I did not attached my checking account as an asset and there was not an easy way to fix that. In all it was a great experience and we were able to close on the date promised. I would use Better again.
Date of experience: February 08, 2024
Srinivas Jagarlamudi
1 reviews US
Smooth transaction from beginning.
Smooth transaction from beginning.. my loan officer was always on top of communication
Date of experience: February 07, 2024
Jeff D
1 reviews US
Good rates
Good rates, low fees. I really like the ability to play with terms/points on my own time rather than in a broker's office. The process is entirely online / remote - which I prefer, but isn't for everybody. No issues closing on time. There were a couple minor hiccups along the way that a more high-touch approach might have avoided, but I'll trade a little vigilance for the lower fees any day.
Date of experience: February 08, 2024
Brian
1 reviews US
We financed through Better
We financed through Better. Things started off well, but the day before closing they stated we would have an excess of credits. We decided to use that excess to buy down points and we also agreed to remove one of our insurance fees this would have covered it. On the day of closing the numbers changed and I had to bring more money to the closing table. It was very difficult to get a hold of anyone who was licensed to speak about rates. When we finally did get someone 2-3 hours before the actual signing there was an oversight on the numbers they provided us. We could not roll things back unless we waited another three business days. TLDR; In the end we had to buy down points, which we did not want to do. It costs us an optional insurance and bringing additional money to closing. To recoup just the cash portion brought in it would take 2 years. Very bad transaction.
Date of experience: February 06, 2024
Adeola F ELEGBEDE
1 reviews US
Derek and Chantel were amazing
Derek and Chantel were amazing. From empathy to full understanding of the entire process, they were able to guide me throughout the journey. Thank you Better.
Date of experience: February 07, 2024
Stephen
1 reviews US
Better is Best!!
Super Simple process Saves Thousands in Closing Costs $2K Bonus from AMEX didn’t Hurt! Michael Tadlock and Ravon were Very Professional Will use Better Again!! Steve Miles AZ
Date of experience: February 20, 2024
Robert
1 reviews US
Fantastic Experience All Around
The whole experience, from beginning to end, was quick, efficient and effortless. I had been looking for refinance options for 6 months before working with Better. Each other company was charging exorbitant closing fees, and made the process of submitting documentation miserable. The last one had terrible communication that just felt like I was getting the run around and being taken advantage of. Then came Better. From the start, everything was transparent and easy. Took a little over one month to complete my refi from start to finish, and ended up saving a ton of money over the other companies. I would highly recommend anybody interested in a home loan or refi, start with Better and save yourself the time and energy.
Date of experience: February 08, 2024
John D Wilson
1 reviews US
Low cost, process efficiency, but terrible at correcting errors
Two major pros: - Significant $avings compared to alternatives - Online process was *usually* well organized One significant con: - When there were relatively minor problems, the process for correcting them was obscure at best. For example, we decided to opt-out of owners' title insurance, but in spite of many reminders, that wasn't corrected until 4 pm on the day before closing. There were at least three other similar disconnects. It seems like in the name of efficiency, Better doesn't empower the point of contact to fix problems directly.
Date of experience: February 08, 2024
Emely Garcia
1 reviews US
Eric made my experience extremely…
Eric made my experience extremely seamless! Home purchasing wouldn’t have been as easily attainable without him. I recommend everyone to connect with Eric and better.
Date of experience: February 07, 2024
Happy Customers
1 reviews US
Better is the Best!
This is my second experience with Better and I think they are just the best! The entire process is so easy and Brian Popp was extremely helpful from the very beginning of the process. He answered all my questions and was very responsive and professional. I can honestly say that I was not a bit stressed out during the entire mortgage process and this is the first time I can ever say that. I also want to commend Chantel Childrey for guiding me through the process and always be available when I had questions. Thank you Better and crew for helping us with our home buying process. We couldn't be happier with you all!
Date of experience: February 08, 2024
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We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.