Reviews 3.5
1,633 total
Philip Jones
1 reviews US
Quick and easy
Quick and easy. Evan was the most responsive agent I have ever felt with. Excellent customer service.
Date of experience: November 19, 2021
Thank you for the review, Philip. We are glad to hear you were provided with excellent customer service and would love to work with you again in the future.
Elene Whalen
1 reviews US
I had a fantastic experience working…
I had a fantastic experience working with Elie Khouri at Better.com. I’ve done several refi’s and property purchases over the years. The lending process has ALWAYS been a nightmare!! My experience has left me feeling awful and blindsided. Working with Elie Khouri at Better.com was an ABSOLUTE PLEASURE!! I would recommend Mr Khouri to anyone at any stage of their lending process.
Date of experience: March 10, 2022
Hi Elene - thank you for your review. We will be sure to share your kind words with Elie's manager and are so grateful she was able to offer such high level service! If there is anything we can assist you with in the future, please feel free to reach out!
Jeff O.
1 reviews US
Better is terrible
Better is terrible. I had a horrible experience top to bottom buying a home last October. They not only made mistakes every step of the way (mistakes are understandable, but at some point you have to be competent), they handled their misteps with horrible communication and internal finger pointing. I wouldn't recommend Better to my worst enemy. Avoid at all costs
Date of experience: October 18, 2021
Hello Jeff - thank you for your feedback on this experience. We are truly sorry to hear you have ran into any difficulties during your home financing journey. Please email [email protected] and one of our Customer Advocates would like to hear more of what transpired and support you in addressing your concerns. We hope to hear from you soon.
Lilly Velazquez
1 reviews US
Easiest Refinancing ever.
The entire refi process was so easy and everyone was so helpful, professional, and informative.
Date of experience: November 08, 2021
Thanks so much for your review, Lilly. We would love the opportunity to work with you or your loved ones again in the future!
Lic.Enrique Ortiz
1 reviews US
Excelente Refinance withower
I Refi my house with Low interest in the market, lower closings costs, I am very happy, with my new loan I save $6,500 annually, Thank you fir your excellent services
Date of experience: October 11, 2021
Thank you for your review! We are so glad to hear you will be saving annually upon refinancing with Better. If there is anything we can assist you with in the future, please do not hesitate to reach out!
Andrew K
1 reviews US
I didn't expect Better to be this good
I didn't expect Better to be this good. I decided to use Better because of their (much) better interest rates. Their customer service was excellent. Even my agent and title company were pleasantly surprised after having difficulties with other online lenders.
Date of experience: January 15, 2022
Hi Andrew - thank you for your review. We are so grateful to hear that you, your agent, and title company were all able to experience the high level of customer service you deserve. We hope to have the opportunity to work with you or your loved ones once again in the future.
George
1 reviews US
Better, a good mortgage lender
Choosing a good mortgage lender is crucial, whether you’re buying a home for the first time or refinancing an existing loan. BETTER checks all the boxes and is consistently your best choice.
Date of experience: December 09, 2021
Thank you for the review, George! We are glad to hear you had a positive experience and would love to work with you again in the future!
Ron Hansen
1 reviews US
Very easy and convenient experience in…
Very easy and convenient experience in refinancing our mortgage. Lance and his team were easily accessible and able and willing to answer questions and guide us through the hole process. We never had to leave our home. The appraisal was coordinated by Better and the closing was in our home - both at our convenience.
Date of experience: December 17, 2021
Hello Ron, thank you for the review. We are so glad the experience of working with Better was streamlined and convenient for you. We would love the opportunity to assist you or your loved ones again in the future!
Anonymous
1 reviews US
Eric is a top notch loan consultant!
Eric is a top notch loan consultant that made me a believer in Better mortgage. As a small real estate investor, he gave me the best rate, best terms and ultimately the best service (his team included of course). Give Eric and Better a try and you’ll see why they truly are Better in so many ways. Thank you!
Date of experience: September 30, 2022
Thanks for the review! We hope to work with you again in the future!
Vidya Sagar Rao Madhavarapu
1 reviews US
Our experiences with Better
We had a great experience in closing our loan with Better Mortgage. Process was easy did not have any issues dealing with out of state lender via internet. I would recommend Better Mortgage to anyone looking to finance there home.
Date of experience: July 28, 2022
Hi Vidya - thank you for your glowing review! We are grateful to know you had a great experience and would love the opportunity to work with you or your loved ones again in the future.
Aparajith
1 reviews US
Good experience
Overall had a good experience. They did the process smoothly; no problems. My only gripe was it was a little hard to get a person to speak to regarding the mortgage if I had questions.
Date of experience: November 10, 2021
Thanks so much for your review. We appreciate your feedback and will be sharing your experience with senior leadership to approve upon in the future. If there is anything else we can assist you with, please do not hesitate to reach out!
Sriram
1 reviews US
Everything went very smoothly
Everything went very smoothly. Ruby was great at guiding me through the process and the technical prowess of the product is obvious.
Date of experience: December 01, 2021
Hello Sriram, thank you for your review! In the future, we would love the opportunity to work with you or your loved ones once again.
Anand Rao
1 reviews US
Great experience
Great experience! Loved the detailed yet simple online application process and competitive rates.
Date of experience: May 20, 2022
Thanks for your review! We are so glad to hear you had a great experience, Anand, and would love the opportunity to work with you again in the future!
Daniel Lennox
1 reviews US
Great Experience
Process was easy, efficient, and the team was clear on next steps throughout. This is now my third mortgage/refinance done with Better and the process gets easier each time.
Date of experience: October 07, 2022
Thank you for your review, Daniel! We are so grateful to you as a returning client and hope to have more opportunities to work with you again in the future.
Richard Gieske
1 reviews US
Excellent Customer Service and Guidance
Grace expediently got me on track for the loan that met my needs, making it easy to consolidate some higher interest debt while taking some cash out of my home's equity to help pay for my daughter's college tuition.
Date of experience: December 13, 2021
Thanks for your review, Richard! We are so glad to hear of your positive experience. In the future, we would love the opportunity to work with you or your loved ones once again!
Kate
1 reviews US
I had an Excellent experience w/Better.com
I had an Excellent experience w/Better.com mortgage. My loan processor ‘Hillary Hall’ was fast to respond to any questions I had. I loved the easy ‘On-Line’ Application. I uploaded all the required documents. I got a confirmation that everything was received and under review by the loan underwriting department. I was told to check the online ‘status’ every day, which I did. They did have a few questions on some of the documents I submitted, so I had to provide additional documentation. A week or two later, I got a message from them telling that my ‘loan has been approved’, AND they were going to be able to close early! A few days later, a notary company called me to say they had all my mortgage loan documents, and were ready to meet with me at my convenience, so I could sign them & they could notarize them. I was expecting a lot more hassle. My mortgage application was started and closed in 25 days. Amazing. No problems at all.
Date of experience: October 19, 2021
Hi Kate - thank you for your review! We are so grateful to hear you had such a seamless experience and would love the opportunity to work with you or your loved ones again in the future!
Keith Hardin
1 reviews US
Better is the Best
The team at Better kept me well informed on the process associated with buying my home. they were really courteous, knowledgeable, available and helpful in the process. I will recommend them to friends and family.
Date of experience: November 01, 2021
Thanks so much for your review, Keith! We are so happy to hear you had such a great experience and would love to work with you or your loved ones again in the future!
Alana
1 reviews US
don't waste your time
If you don't reside in the US, don't waste your time with better.com - don't go through their entire process just because their advisors on the phone tell you that they can help you with a mortgage, because they really Don't trust what their advisors on the phone tell you and absolutely don't pay the appraisal until they tell you that they can do the mortgage.
Date of experience: October 20, 2022
Hello Alana, thank you for your review. We're sorry to hear the difficulties you've embraced and would like to look further into this matter. Please email [email protected] and one of our Client Advocates will be happy to assist you. We hope to hear from you soon.
Kim
1 reviews US
From the beginning of my refinance to…
From the beginning of my refinance to the end I had a great experience with Better, especially great help from Chris Flowers
Date of experience: December 19, 2021
Thanks for the review, Kim! We are so happy to hear you had a great experience and would love to work with you or your loved ones again in the future!
Athen Jones
1 reviews US
Better is a Great team to work with.
Better is a Great team to work with in our home buying experience. Hopeful to work with again soon! Thank you so much!!
Date of experience: October 26, 2022
Thanks so much for the review, Athen! We look forward to assisting you or your loved ones again in the future!
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We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.