J
John D Wilson
US
Review
Review of Better
J
John D Wilson
US
Feb 25, 2024
Low cost, process efficiency, but terrible at correcting errors
Two major pros:
- Significant $avings compared to alternatives
- Online process was *usually* well organized
One significant con:
- When there were relatively minor problems, the process for correcting them was obscure at best. For example, we decided to opt-out of owners' title insurance, but in spite of many reminders, that wasn't corrected until 4 pm on the day before closing. There were at least three other similar disconnects. It seems like in the name of efficiency, Better doesn't empower the point of contact to fix problems directly.
Receipt photo:
Date of experiance: Feb 25, 2024