Reviews 4.4
2,107 total
Scott Prell
1 reviews US
Joe, our delivery man, is the BEST! Above and beyond, true white glove service done right!
Thanks, Joe, and thank you Westminster Teak!
Date of experience: August 12, 2016
Ralph Dormitzer
1 reviews US
Beautiful planter design in teak
The Westminster Teak planter is exactly as pictured on their web site. It is not only very attractive but particularly well made, using pegs rather than screws to assemble. The teak is finger jointed maximizing the efficient use of the wood.
Date of experience: August 14, 2016
TJS
1 reviews US
High Quality at a fair price
Bought two arm chairs and added 4 folding chairs and tables to the collection after. My only complaint is that the reclining Barbuda chair should come more upright in its first position. You should also make cushions for the back of the Barbuda for those of us who don't wish to recline so much. Thanks
Date of experience: August 15, 2016
Rick White
1 reviews US
Well Done, Again.
This last order was for ottomans to go with a pair of lounge chairs. We also have a table set and 6 chairs, as well as several side tables, and 2 loungers. We have ordered from Westminster multiple times and have been vey satisfied.
Date of experience: August 17, 2016
Regina Leon
1 reviews US
Teak Bench restored
I recently sanded and refinished my teak bench. I used Teak Protector as the last step of the process which brought back the beautiful color of the original teak wood.
Date of experience: August 18, 2016
Lynn Braitman
1 reviews US
Westminster teak furniture
The furniture arrived when it was promised, the quality of the furniture is outstanding , my husband assembled It easily. I have purchsed teak from two separate companies over the years this priduct is the best!!! I rarely write reviews but my dealings with this company from start to finish was so good I had to write.
Date of experience: August 19, 2016
Nicky Warner
1 reviews GB
Turned a faulty product into a loyal customer
We bought our Westminster furniture 2 years ago and when we experienced an unexpected degradation problem with a few of the items this summer, Westminster were very efficient in replacing the faulty goods. The way our issue was dealt with has given us reassurance that Westminster want to keep their customers happy. This glitch has reassured me that they are a premium brand and live up to their reputation. I'm now looking at what next I can buy in their new ranges......! Nicky, Hampshire
Date of experience: August 24, 2016
Leah J
1 reviews US
Finally a company who cares!
Experience from start to finish was top rate! Packaging was sturdy, assembly simple yet quality. Delivery from ups was a little difficult and Westminster took care of it! A few missing parts and they were delivered immediately. Loving the chairs and cushions! Beautiful craftsmanship, great sales team! Will be ordering more from them.
Date of experience: August 24, 2016
Maureen McAdoo
1 reviews US
Wonderful company to work with!
I was in the market for Teak furniture and did a lot of research online. I was so happy to see that they accept returns...and as it happened I had to return (reluctantly!) my furniture. I made a huge mistake and ordered two sets of teak furniture from two different companies. Westminster was delivered first and then I realized what I had done. I tried to get out of my other order was told it was FINAL when it hadn't even been shipped yet. I tried putting in a dispute with AMEX but the timing would be too long. Shelley at Westminster tried everything to help me, and advise! But eventually I realized I was stuck with what hadn't even been sent yet, since the company was taking a very firm stance. I couldn't be stuck with 2 sets. So if in the market for Teak - it's beautiful furniture - guaranteed or your money back! They are so nice and professional - and #1 in Customer Service. Don't take your chances on anyone else - online buying is tricky!
Date of experience: August 26, 2016
victoria paskett
1 reviews US
I wish I could attach photos of the box that arrived
The box I received was torn and had pieces missing, with no instructions. I called and spoke with Jeremy. He sent the missing hardware. I received the missing hardware, and several days later received the plaque I had ordered which said something completely wrong. Jeremy told me they would send a another plaque which arrived and was made so poorly (sharp) it cut me. The hardware was once again missing. Jeremy had refunded me $200 for the problems, for the calls I had to make, emails and photos I had to send. When this latest third incident happened I asked if he would tell upper management what happened. He did. I got a call from a man that spoke over me the entire time, did not want to hear what happened on my end and was calling to tell me what a good company Westminster Teak is and how I should enjoy my product. I would enjoy my product if I had received what I ordered, packaged correctly, however I did not. He was calling to hear himself speak and that was not what I needed. Update -The next version of the plaque arrived. It was not the right shape, and not as pictured on the website. Lets see what Westminster Teak sends next!
Date of experience: August 26, 2016
Hello, Victoria! We want to extend our sincerest apologies for the issues you have experienced with your order. Customer service is always our number one focus, as our customers deserve to enjoy a wonderful shopping experience with us. Thank you for allowing us to remedy the problems you encountered, and if you are ever in need of further assistance, please give us a call at (888) 592-8325 and it would be our pleasure to help.
john vanderwall
1 reviews US
Quality product and service
I am very pleased with my order; it was delivered professionally and of very high quality. I paid extra for their marine finish and I love it. Well done.
Date of experience: August 28, 2016
David Aldrich
1 reviews US
Excellent quality and style.
We are very pleased with the quality and appearance of the furniture we purchased.
Date of experience: August 29, 2016
Cheryl Rouge
1 reviews US
Satisfied customer (so far!)
Ve;ry satisfied with this product--it is lovely, arrived timely, and so far so good. I am only hoping that over time in my shower, it holds up as advertised!
Date of experience: August 30, 2016
Susan Wuest
1 reviews US
Great product andcustomer service
Table was packed amazing for shipping and the quality of the table is more than we expected!
Date of experience: September 01, 2016
Jonathan Wort
1 reviews US
Teak refinishing
Needed a good product to refinish a VERY weathered teak bench. Ordering "on line" was simple, great delivery and excellent product with clear instructions. Fairly easy to get a beautiful restored finish. Very happy with the results.
Date of experience: September 05, 2016
JAG
1 reviews US
Great service and return policy.
I ordered 2 Barbuda folding chairs, but they were uncomfortable. Westminster Teak suggested I try the Surf chairs. The Surf was much better and the return the Barbudas went smoothly.
Date of experience: September 07, 2016
Mark H
1 reviews US
Great service & support
It has been many years since we purchased our outdoor Westminster furniture. But the other day we had a part break ... So I called and sent a couple pictures and their great support staff sent me the replacement part free of charge ( I had to pay freight) and it is all fixed. Awesome company, furniture and support!
Date of experience: September 08, 2016
Valued Customer
1 reviews US
Great Customer Service
Westminister Teak not only has a fantastic product but Great Customer Service! They have always answered promptly whenever I had a question or needed assistance in ordering new cushions for my furniture!
Date of experience: September 08, 2016
BW
1 reviews US
Terrific Turnaround
Order accurate and timely.
Date of experience: September 14, 2016
George K. Collins
1 reviews US
Folding table
We live in a condo and space is premium. We bought a teak folding table and when we received it, it was a LOT better than we expected. We like the versatility of the piece. It can be a chair for the shower or a small TV table, or a ottoman. This was a excellent purchase for us.
Date of experience: September 14, 2016
Contact
About
Welcome to Westminster Teak, a premier designer and distributor of high end, sustainable, luxury grade outdoor furniture. Our unique position as a designer and distributor allows us to leverage our strengths in manufacturing by providing you with extremely high standards in quality and the service you expect and deserve, direct from the source. Apart from the ease of shopping from the comfort of your home, our online store affords us to pass on the savings of running retail space to the customer. Although we are not your traditional “brick-n-mortar” store, we have begun to partner with stores throughout the country in carrying our Grade A, Premium Teak Wood Outdoor Furniture, long lasting synthetic wicker outdoor furniture and contemporary Textilene Fabric Sling Furniture. Check our Dealer Locator utility to find an official reseller near you. If there are no dealers near you then please browse our website catalog and order direct knowing that all of our online systems are encrypted, safe and guaranteed. We offer a RISK FREE solution in that we will pay for return shipping if you are not satisfied. You will get a 100% refund, including any and all shipping charges. No restocking fees and no hidden charges! Our teak furniture comes with a Lifetime Warranty.