Reviews 3.4
460 total
Cflor
1 reviews US
Amanda helped me resolved the problem, great and easy experience
Amanda helped me resolved the problem I had. It was super easy to solve it. Great service!
Date of experience: July 26, 2022
Debra Stewart
1 reviews US
This is the best Travel Insurance…
This is the best Travel Insurance Company around. The customer service is top and they are very responsive to each individuals situation. The prices for the travel insurance are also very reasonable. Kathleen Wilson was great to work with and I will be contacting her again for my next trip.
Date of experience: July 29, 2022
Natasha James
1 reviews US
Great Service
I was fully informed of my benefits and my questions were answered very well. The rep did a great job assisting me. Thank you.
Date of experience: July 29, 2022
Gary Christensen
1 reviews US
Surprising superior service eliminates anxiety
Procured insurance in April for a fall trip to Europe that included a return cruise home from Barcelona. Procrastinated making hard copies of emailed documents until late July instead of immediately upon receipt as suggested. Requested assistance from Trawick upon discovering I had lost my travel file. Kathleen Wilson responded within minutes and promised my information by days end. I had the complete, correct information in less than an hour. My expectation had been 3 or 4 phone transfers with an equivalent number of explanations yielding resolution in a week or two.
Date of experience: July 30, 2022
Diana
1 reviews FR
Great experience!
I consider this agency as great experience! Were constantly supporting me in my trips. Can only tell the best words about them.
Date of experience: August 01, 2022
Michaella
1 reviews US
QUICK, DIRECT AND EASY!
I was overjoyed to have Mary, the customer service representative, help me. She was very willing to make the changes I needed for my policy and spoke and behaved in a very professional and orderly manner. I only had to express my concern, and she immediately pushed the policy's termination date forward without any complications. The entire process took less than 10 minutes, I was very impressed with your service! Keep it up!
Date of experience: August 02, 2022
Scott
1 reviews US
Best Customer Service Agent Ever!
I feel fortunate to have spoken with Mary Santander regarding insurance for an upcoming trip. I have spoken to four other companies and their sales staff. Mary was able to give me more detailed information than I received from anyone else - including actual sales agents. She also provided everything in writing via email. Mary was very friendly and extremely knowledgeable about the different travel insurance policies. If I go through with my trip and buy insurance it will be with Trawick International as a result of the policy and that it was explained to me in great detail by Mary.
Date of experience: August 02, 2022
John Ramirez
1 reviews US
Thank you so much for your help
Thank you so much for your help
Date of experience: August 02, 2022
Swaran Bindra
1 reviews US
Prompt Service
Honestly, I had a really wonderful experience working with adjuster Ms. Kathleen Wilson of Trawik International. She handled my claim promptly and efficiently. I would recommend this company for your travel insurance needs.
Date of experience: August 03, 2022
Patrina Hoppe
1 reviews US
First time using a travel insurance…
First time using a travel insurance company. Good experience! The lady was helpful and friendly.
Date of experience: August 04, 2022
Michael
1 reviews US
My request was done in no time!
My request was done in no time!
Date of experience: August 07, 2022
NanaNez
1 reviews US
I recently purchased a travel insurance…
I recently purchased a travel insurance policy from Trawick but was unable to print the documents.During a chat with Amanda I share the problem I was having and asked if the policy could be mailed to me; to which Amanda indicated she would do. Two days ago, the policy details arrived in the mail. Kudos to Amanda and a big thank you.
Date of experience: August 09, 2022
Ruthann
1 reviews US
I submitted a claim in February and…
I submitted a claim in February and have yet to be paid. After two “It takes 60 days for a claim to be reviewed” and three “Your claim has been expedited”, I have become frustrated and am now sending my claim information to the BBB and the Kansas State Attorneys Fraud Complaint office. I may never get my $1800 back for claims on a trip I took in January out of the country but hopefully someone will reconsider purchasing this companies insurance for themselves. I will never use this company again!
Date of experience: August 09, 2022
Hi Ruthann, thank you for leaving this review and bringing this to our attention. We want to look into this but need more information, please. We have sent a message via Trustpilot for additional information so we can look up your account. You can also send an email to our claims escalation specialist, [email protected] with your info. Thank you again.
Meng Mao
1 reviews US
great service
great service, easy to use
Date of experience: August 11, 2022
Laryl Rispoli
1 reviews US
Honest Review
Purchasing the insurance was easy and smooth with clear explanation. I am giving 4 stars since there are two minors issues, I have misunderstood about the annual insurance which they do not offer. I had an unfortunate news and did need not the insurance anymore and I could not cooperate with one lack of employer. However, the Trawick Insurance company agent has supported my issue and granted my wish. Thank you.
Date of experience: August 13, 2022
Norman Solomon
1 reviews US
friendly and professional
friendly and professional
Date of experience: August 15, 2022
David Fuchs
1 reviews US
Very prompt and professional
Very prompt and professional
Date of experience: August 15, 2022
Arthur Hartz
1 reviews US
It took 6 months but they paid my claims
Travel insurance companies always ask for a review immediately after buying the insurance. Those reviews are meaningless. What counts is how they address claims. It took 7 months and some time spent on finding information and filling out forms, but they did pay.
Date of experience: August 09, 2022
Traveler Pat
1 reviews US
Trawick hides information and charges higher fees!
Trawick has some great plans especially with !st Class and Voyager but the integrity and ethic of some of their reps leaves much to be desired. I realize they work for Nationwide (who underwrites them) and that profit is a focus but when we signed up for a River Cruise we told the Rep that we would be various countries and she entered that in the quote. I checked back with other people on this trip and there was a price difference. I called back and the 3rd rep I spoke to finally said that only one country was needed as Trawick knows this is a River Cruise and coverage follows us where ever we go with in the travel dates. She adjusted the quote and the price dropped. We have to be able to rely on the honesty of reps in the business to give us their best price and to be honest with us on details. We are new to long term travel and travel insurance, as are probably most who do this and this is no way to conduct a business.
Date of experience: August 18, 2022
Thanks so much for your review. We sincerely apologize for the confusing information you received and are happy to hear you got the right plan and price in the end! We found the issue and have addressed it so this doesn’t happen again. This was an unfortunate error with no mal intent. Our customer service team works hard to ensure travelers get the coverage they need for the best possible price. We value your feedback and will look to use it to make the process of buying travel insurance for multiple destinations clearer going forward. Thank you for choosing Trawick International. Enjoy your cruise!
Martha B
1 reviews US
Customer service ws super helpful and…
Customer service ws super helpful and guiding me through the process and correcting my mistake which saved me money in the end.
Date of experience: August 18, 2022
Contact
About
Trawick International provides travel insurance plans. The options include travel medical, trip cancellation, international student and plans that meet Schengen Visa requirements. Trawick International's plans are underwritten by Nationwide and Crum and Forster.