Reviews 3.4
460 total
Glenn Darling
1 reviews US
With Gratitude and Thanks
I seldom ever leave a comment or testimonial. But I really believe I had to do so recently, when Amanda at Trawick International provided me with such an over the moon degree of service. Some how I had neglected to renew my travel insurance until the last moment. Which normally would not have been a problem, because I still had a couple of hours before my my payment was actually due.. However, while attempting to make my regular monthly payment, I found that my contract was actually ending in just a few hours and I had not made arrangements to extend it. I called the after hours number listed on the Trawick International website and made contact with Amanda. This very capable lady spent the next half hour walking me through all the steps necessary to have my travel insurance extended. I could not help but to notice the manner in which treated me, and assurance she gave to me while conducting business. I am a member of the Baha'i Faith, and as such, we believe that work done as a true service to humanity, is elevated to the station of worship. There is not one iota of doubt that the service afforded me by Amanda was exactly as I have just mentioned. Trawick International is blessed to have this dear lady representing your company. Thank you very much Amanda.
Date of experience: July 03, 2022
Rick Garcia
1 reviews US
Entered wrong date of birth on policy…
Entered wrong date of birth on policy and needed to update with correct date of birth. Used the chat feature on the website and Amanda within 4 minutes corrected my mistake. Chat feature is convenient versus calling via phone. Have used Trawick before and this is our second time and will use again.
Date of experience: July 04, 2022
John
1 reviews US
Was very happy with the online Chat…
Was very happy with the online Chat person. She was very helpful. Best online chat resolution and help that I've ever experienced.
Date of experience: July 05, 2022
Bentley Gregan
1 reviews US
Agent was very helpful.
Agent was very helpful.
Date of experience: July 05, 2022
Horace Furche
1 reviews US
GREAT SERVICE
NO EASY BUT DOABLE TO A REFUND.
Date of experience: July 05, 2022
Cheryll Morey
1 reviews US
Trawick Very Helpful and Quick to Respond
We had a trip from May ‘21 we canceled due to Covid. Trawick agreed to extend the policy by a year. We finally booked another trip for 4/23. I contacted Trawick today by phone. They asked me to email them the original policy number and details for the new trip. I did that and within an hour, Trawick had given me the additional cost (this trip is slightly higher) and asked would I like to charge the difference to the credit card the original policy was booked on. After asking a few questions, we now have a policy for a our new trip. Trawick was very helpful and made this transition very easy. Thank you Trawick!
Date of experience: July 06, 2022
Patty
1 reviews GB
quick response time
Got a quick, accurate and fully detailed response with in miniutes via Chat!!
Date of experience: July 06, 2022
Liz Lewis
1 reviews US
Too difficult to handle a claim on…
Too difficult to handle a claim on line. Kept kicking me out or not allowing me to move forward.
Date of experience: July 06, 2022
Joseph D
1 reviews US
A Pleasant "Trawick" experience
After being on the phone with the online folks who sold the Travel Insurance (Trawick) waiting on hold for an hour, I decided to call Trawick direct. Amazingly, Kathy (a real live person) from Trawick answered the phone on the third ring. She very pleasantly adjusted our dates and plan perfectly and reminded us of our contact information in case we needed help on our trip or to file a claim. I would recommend Trawick at this stage (did not file a claim) 100%. Kathy was great and a credit to Trawick!
Date of experience: July 08, 2022
Steven K
1 reviews US
Corteous
Corteous, helpful and got the issue resolved quickly and professionally!
Date of experience: July 10, 2022
Frank
1 reviews US
Excellent Customer Service
Had an existing policy and wanted to add an additional excursion. Customer service was easy to connect with and they provided fast support. I was able to add the coverage with ease. Thank you, Trawick International for delivering excellent customer service. Customers truly value that in a company.
Date of experience: July 13, 2022
Craig Colopy
1 reviews US
Kathleen was very helpful and understanding
Due to our trip to Israel being postponed until 2023, the travel related insurance had to be canceled. Refund is much appreciated and will be used for the 2023 trip
Date of experience: July 15, 2022
Galina
1 reviews US
Quick respond and great communiction
Quick respond and great communiction
Date of experience: July 18, 2022
Trina Czerkawskyj
1 reviews US
Excellent customer service
Needed to change my trip plans, they were quick to respond and easily accommodated the new dates.
Date of experience: July 19, 2022
Gladys Helena Lopez, MD, MPH
1 reviews US
The costumer service representative was simply excellent !…
The costumer service representative was professional and super helpful.
Date of experience: July 20, 2022
Brian Gleason
1 reviews US
Agent was terrific
Agent was terrific. Due to circumstances had to cancel and rebook a plan via IPhone from a poor service area. Agent was very patient and accommodating. Was able to supply and clarify differences on two similar plans. Agent Amanda , was able to help through the tech issues to get us all the needed information and make the change to the plan best for our group. Good experience
Date of experience: July 20, 2022
Elizabeth
1 reviews US
I received prompt and courteous help in…
I received prompt and courteous help in making a couple of corrections to the travel insurance I had just purchased …. those type o’s. It gave me confidence in my purchase. All of Trawick company’s representatives, who I have spoken with, have been extremely helpful.
Date of experience: July 20, 2022
Jordan
1 reviews US
Fraudulent
This is not a real service, reviews and website are fraudulent. Stay away.
Date of experience: July 23, 2022
Julie Schmidt
1 reviews US
Friendly customer service
I had just purchased a policy and had a question regarding my trip total since I paid with airline points. The representative was extremely friendly and informative. My call was answered immediately and my question was answered within minutes.
Date of experience: July 24, 2022
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About
Trawick International provides travel insurance plans. The options include travel medical, trip cancellation, international student and plans that meet Schengen Visa requirements. Trawick International's plans are underwritten by Nationwide and Crum and Forster.