Reviews 3.8
11,469 total
MARTIN OCHOA
1 reviews US
It promise delivery next week and after…
It promise delivery next week and after the purchase they change date until like 1 month after the delivery day that it supposed to be. So disappointed.
Date of experience: April 04, 2023
Good Morning, Martin. We are deeply sorry for your backorder experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
LORA KAMM
1 reviews US
The sales person who helped us when we…
The sales person who helped us when we walked in was okay but the manager of sales was ridiculous! She kept asking for us to buy the warranty and other products! She kept asking to the point that it made my husband uncomfortable. She knew he was uncomfortable but still kept pushing! I will not be a future customer. Should cancel the whole order! I wish I knew her name because she needs reported!
Date of experience: April 02, 2023
Good Afternoon, Lora. We are deeply sorry for your store experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
AMBER
1 reviews US
While ordering the items online
While ordering the items online, the website kept giving me an error about the state, which I entered multiple times. AND now I have been charged 3x's for my items which I'm discussing with my bank. Terrible 1st experience!!!
Date of experience: April 01, 2023
Good Afternoon, Amber. We are deeply sorry for your online experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
UZAIR HAMID
1 reviews US
They came to assemble the bed but they…
They came to assemble the bed but they were not even able to do that. Because of this, they had to take back all the furniture they had brought on the delivery day. The spanish speaking delivery boys were very rude andid not cooperate at all. I actually feared for my safety at one point.
Date of experience: March 31, 2023
Hi Uzair, our sincere apologies for your delivery experience, as this is certainly not up to our standards. Please know a delivery manager will be reviewing this and reaching out in hopes of discussing a positive resolution. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
GAIL WERR
1 reviews US
I ordered a leather couch and loveseat
I ordered a leather couch and loveseat. I got my financing and scheduled my delivery. I got a call yesterday that my finance did not go through because the woman did not put in my correct account number. After that was resolved, I received a text message from our salesperson that said hi The Room place...floor sample $670 less. I told him I did not want the floor model. He then texted back two love seats. I responded, I want what I ordered. He then said he does not have the sofa. I asked him to cancel my order. He continued to try and sell me the torn floor model. I just asked for my refund, and he continued to try and sell my something I DID NOT WANT. I was very upset with his approach. It did not stop. Is this the way they conduct business? Rude sales person.
Date of experience: March 26, 2023
Good Afternoon,Gail. We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
GIANNA SIMONOVICH
1 reviews US
I purchased the Sky Tower Queen Bed by
I purchased the Sky Tower Queen Bed by Michael Amini. When I visited the store I asked to see how the headboard was assembled and if was just one piece. Upon reviewing the bed, it appeared to have several screws and would indeed be several pieces. I then did not purchase the bed right then I took the dimensions and went home to measure again to be sure. After figuring out that the headboard (in two pieces would fit). The bed was going to have to go down stairs and make a tight turn to get to the bedroom it was going in. When it arrived the headboard was preassembled at the warehouse and sent out with the drivers. The delivery team attempted to take it down to the desired location which at that time it did not fit. They then called in to the company to advise them what to do. The staff there spoke with them and myself and it was determined that they would not take apart the headboard and that they could leave it for me to figure out but that was not something they would do. Unfortunately, that was not an option for me nor is that what I understood the agreement to be for my delivery and set up charge. I asked them to take the bed back at that time and they offered me an account credit. I have sent messages to The Room Place asking if it was possible to see the set up instructions or a way to check with the Warehouse department & delivery team to see if I could be sent a headboard that was not pre-assembled by them and just purchase it as is comes from the manufacturer. I understand this situation is out of the normal scope of a customers needs but I have yet to receive any response. And I have yet to receive a credit or any type of refund from them. Maybe the bed won’t work out but I would like to advise anyone before you purchase anything from this store that you look around at other furniture stores when making large purchases as they just don’t have any type of customer support. I understand mistakes happen or things sometimes don’t work out. But for a $1700 bed I would think once the item is through the customers door some type of effort would be made to make sure it stays there. I just don’t want anyone else to experience this.
Date of experience: March 21, 2023
Good Morning, Gianna. We are deeply sorry for your delivery and service experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
Patricia Rollins
1 reviews US
Respect for your customer
I paid my bill in full and got a bil I owe 2. 29 thinking you guys would waive. However I got another bill saying I now owe 6 58 I call and was told they would not waive it The payment was late although I paid everything that was due on the bill pd in full. Now they charge a late chge for that bill. Buyer be ware when you open acct1
Date of experience: March 24, 2023
Good Afternoon, Patricia. We are deeply sorry for your financing experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
RUSTOM WALTER
1 reviews US
For my Experience I'll buy online no…
For my Experience I'll buy online no problem for me " The problem is I'm going in your one location in Harlem Ave.Chicago coz I'll ask a question about I'll in online the one of the Salesman there is very Rude" they told me why I'm buying online they told me only the Company get Commission and also told me next time don't buy online "
Date of experience: March 21, 2023
Good Afternoon, Rustom. We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Respectfully, Customer Care.
Tammy Lawson
1 reviews US
Dissatisfied with the quality
Our sales person Richard was great. Our furniture we bought was the "Dante". It was absolutely disappointing we ordered the Dante set from upstairs, had it delivered and set up. The quality is absolutely unacceptable and the hard wood pieces that are on the backside of the couch is a hazzard that can do damage to our young child. The arms on the couch are not covered very well and you can feel the wood and hear plastic inside the couch. The back cushions on the back are not filled all the way and look very messy. The bottom cushions are sewn off center which makes the piping look uneven. I have photos but it doesn't allow me to upload.
Date of experience: March 20, 2023
Good evening Tammy Lawson, we are deeply sorry to hear of your experience with our product. Certainly not up to our standards and practices. Please know a member of our team will reach out directly. Respectfully Customer care.
CANDY SMITH
1 reviews US
Harlem is exceptional when you are…
Harlem is exceptional when you are buying, but their customer service sucks!!!!! There are 50 people ready and willing to help you when you are spending money, but the second something goes wrong …crickets!! No one steps up to ask how they can help. Everyone want to blame someone else or point you in the direction of someone else. There’s absolutely NO accountability on their part!!!
Date of experience: March 22, 2023
Good evening Candy Smith, We are deeply sorry to hear of your experience. Certainly not up to our standards and practices. Please accept our genuine apology. A member of our team will reach out directly to you. Respectfully Customer Care.
RAKESH AGRAWAL
1 reviews US
Tried to deliver Open box item
When we bought dinning table we were told that it all will be in a box and with delivery they will come and assemble at home. When delivery came it was all pre assembled and dirty and looked like open box. Tried to call store but went to service and lady was trying to convince this is how it works. We did not accept delivery and still got email for delivery receipt. Now i need to go to store again to talk to manager
Date of experience: March 22, 2023
Good afternoon Rakesh Agrawal, we are deeply sorry to hear of your delivery experience. We truly appreciate your feedback, as we are always evolving our services and standards for all of our customers. A member of our team will reach out directly. Respectfully Customer Care.
Ashleigh Manning
1 reviews US
Only care about the commission
We came into the store 20 minutes before closing to quickly use a $100 gift card that I had received from a previous bad experience that was expiring the next day (We thought we had an hour and 25 minutes but the store hours changed and were not updated on Google). We live an hour away and rarely have an opportunity to visit the store. The salesman had his coat on and his bag and told us to come back the next day. We said no, explained the situation and promised that we will be really fast. He was obviously annoyed but quickly picked some vases (in less than 10 minutes). The salesman would not unlock the door to the room with the packing paper so he just put our glass vases in plastic bags. He told the woman checking us out to put down his name for the sale and left before she even scanned the items. We were finished and out of the store five minutes before close. It was extremely rude. If the store is marked to be open until a certain time, employees should not push out customers a half hour before because they have plans. I will never be shopping here again.
Date of experience: March 10, 2023
Hi Ashleigh, we are terribly sorry for your experience at our Peoria showroom. It is disheartening to learn that you felt rushed and not prioritized, and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our customers. Please note that the most accurate store hours will be reflected on our website, but we will request Google make an adjustment accordingly. A member of our Peoria management team will follow up to gain further clarity and see if we can assist in anyway. Warm wishes, Customer Care Edit from 03/22/2023: Hi Ashleigh, a member of our showroom's management team, Sean, has been unable to reach you. We truly want to rectify the situation and apologize for your experience. We hope to be in touch with you soon. Thank you for your business. We look forward to serving you. Warmest wishes, Customer Care
EDWARD/SANDY RASKE
1 reviews US
We purchased a kitchen table with six…
We purchased a kitchen table with six chairs and a leaf and when it was delivered, there were a lot of marks in the chairs on the table and on the leaf. We put in an email to customer service and nobody ever got back to us so I called customer service and they’re going to send us another one on Thursday And the woman that answered the phone was supposed to get back to me last night and she never did.
Date of experience: March 13, 2023
Good Afternoon Edward and Sandy. We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
APRIL ROYAL
1 reviews US
Your manager at 7609 Shelby St need to…
Your manager at 7609 Shelby St need to check his attitude. I brought a lot from the Roomplace and won’t to purchase another floor lamp I brought two and need another but I can’t get it delivered I have to pick it up. They delivery everything else I brought from you guys. There are some more thing that I wasn’t I have a credit line of 3,500. But I was told that it had expired and I just talk to Geart American Finance the day before I call the roomplace.I had to pay cash for this lamp and they won’t deliver. Y’all just lose a good customer. Who every the manager or worker that took this order that is who I’m talking about.
Date of experience: March 08, 2023
Good afternoon April Royal, We are deeply sorry to hear of your experience within one of our stores. This is disheartening to learn, and not up to our standards or practices. Please accept our genuine apology. A member of our team will reach out directly. Respectfully Customer Care.
PATRYCJA GURAK
1 reviews US
Wish I could give NEGATIVE 5 STARS
Wish I could give NEGATIVE 5 STARS. I will never use this location or store again. Was lied to by the sales rep just so he could get a sale out of us. If you want to be told your furniture is in stock at the warehouse and will be arriving in one week to your home, and then told there is a 1 month 3 week delay then this is the place to use!! Horrible customer service, greedy sales people, DO NOT RECOMMEND.
Date of experience: March 05, 2023
Good afternoon Patrycja Gurak, we truly apologize for any miscommunications regarding your in store order. Please know this is not up to our standards and practices, and have made changes to our receipts since 2020, advising that all delivery dates are not guaranteed and that if any changes happen, we will promptly notify you. Please accept our genuine apologies. A member of our team will reach out directly. Respectfully Customer care.
KATHY MARTIN
1 reviews US
I was only told that I can return a…
I was only told that I can return a item within 7 days of delivery. Was not told if I return a item ,I had to take it to the warehouse it shipped from ,which is a 2 1/2 hour drive away. That there is a restocking fee & I would have to pay another Delivery fee of $ 149.00 on my replacement piece of furniture for whatever I return. I will not buy another item from them.
Date of experience: February 20, 2023
Good afternoon Kathy Martin, we are deeply sorry to hear of your experience. We do have a one time exchange policy within 7 days from delivery; offering a Total Satisfaction Guarantee, Policy details are posted at the sales counter and on the sales receipt and read as follows: TOTAL SATISFACTION GUARANTEE 7 Day Satisfaction Guarantee on Furniture: The RoomPlace is proud to offer quality furniture with great value to our customers. Your satisfaction is extremely important to us. If you are not happy with your purchase, please contact us within seven (7) days of delivery and we will be pleased to assist you in making a one-time reselection of another product. • Merchandise must be returned to our Distribution Center within ten (10) days from the original delivery date in its original condition. • Reselection and delivery of your new merchandise must be completed within ten (10) days from the original delivery date. • If you chose an item of greater value than the one being returned, you will be charged the difference. • If you chose an item of lesser value, the difference will be given in a form of an in-store credit. • Delivery charges from your original order will not qualify for credit. • New fee will be applied to your next delivery. You can avoid the new delivery fee, by returning and picking up the exchange product at our warehouse. A member of our team will reach out directly. Respectfully Customer Care
LASHONTA CHARLES
1 reviews US
Martha Garcia added a protection plan…
Martha Garcia added a protection plan without my permission.
Date of experience: February 27, 2023
Good evening, we are deeply sorry to hear of your experience. Definitely not up to our standards or practices. Please accept our genuine apology. A member of our team will reach out directly. Respectfully Customer Care.
ANDRES DELACRUZ
1 reviews US
At the time of the purchase everything…
At the time of the purchase everything was in stock but the time of the delivery, the most important thing of the item wasn’t there which were the screws to attach the pieces.
Date of experience: February 28, 2023
Good Evening, Andres. Our sincere apologies for your delivery experience, as this is certainly not up to our standards. Please know delivery manager will be reviewing this and reaching out in hopes of discussing a positive resolution. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
SHELIA JOHNSON
1 reviews US
My mattress is giving off a bad smell…
My mattress is giving off a bad smell and I reported it the next day after receiving it . No one contacted me yet
Date of experience: February 27, 2023
Good afternoon Shelia Johnson, we are deeply sorry to hear of this experience. Certainly not up to our standards. A member of our team will reach out directly. Respectfully Customer Care
Brandy Foster
1 reviews US
Charged twice!!!!
Somehow the store charged me twice, which in turn reported to the credit bureau that I have overspent on my account by $1,400. This will remain on my reports for 40 days making it look as if I am not responsible and causing my credit score to drop by nearly 100 points. Of course, the bank says there's nothing they can do because The Room Place reported these charges. This has been nothing but a headache trying to get this worked out.
Date of experience: February 11, 2023
Good Morning, Brandy. We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
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The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions