Reviews 3.8
11,469 total
ANA/FRANCISCA SOTO/HERNANDEZ
1 reviews US
We have purchased furniture for this…
We have purchased furniture for this locator years. The last purchase we made was a sectional. We were heavily persuaded to purchase the protection plan. It was explained to us that it was a ‘no use, no lose’ policy. If we didn’t use the protection plan, we would be able to use it as a credit towards our next purchase. Now, we are trying to purchase another sectional and we are being told that your ‘no use, no lose’ policy actually has a cutoff. Now that we are trying to purchase from you again, we are being told that we lost our credit. Which is unbelievable seeing as we were never told there was a cutoff. This all seems like a big scam. We are so disappointed and we don’t see any reason to buy from you again. This is unfortunate because you are letting a few hundred dollars keep us from purchasing a $5000 sectional.
Date of experience: February 22, 2023
Good afternoon, Ana/Francisca. The RoomPlace was terribly disheartened to learn of your concern as it relates to the No Use No Lose benefit offered by The RoomPlace to qualifying customers. From origination, the program was designed to give back in-store credit to customers for the cost of the protection plan through a third-party provider of service, Guardian, when no claim was filed within the 5-year term. At time of purchase, The Customers are given a post card which outlines the program in detail, which can be seen at the link and snippet below. We are terribly sorry for any inconvenience. A member of our management team will contact you to see if we can assist you further. Warm wishes, Customer Care The RoomPlace will issue you 100% of your furniture protection plan price in the form of an in-store credit, valid for a period of 6 (six) months from date of issuance towards your next furniture purchase of $999 or more. https://www.theroomplace.com/no-use-no-lose-warranty Edit 03/03/2023: Good morning! We hope you received our initiation to contact. We are having troubles reaching you. If not, please email [email protected], so that we can contact you from there. We hope to resolve your concerns as soon as possible. We look forward to serving you. Warm regards, Customer Care
NAHEED ANSARI
1 reviews US
Sells woman was very rude
Sells woman was very rude
Date of experience: February 21, 2023
Good Afternoon, Naheed. We are deeply sorry for your in store experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
KAYLA M HICKMAN
1 reviews US
Went to pick up the couch and not only…
Went to pick up the couch and not only was it the wrong couch and chair, it had a big gash in it. I had my contractor go pick it up so now I am out that money for a waste of a trip.
Date of experience: February 23, 2023
Good Morning, Kayla. Our sincere apologies for your pick up experience, as this is certainly not up to our standards. Please know a member of our team will be reviewing this and reaching out in hopes of discussing a positive resolution. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
Autumn Kloss
1 reviews US
BIG JOKE
What a show they put for my last comment asking for details and information on my order from December... been 4 days now and no response from THE ROOM PLACE. What a joke they are, never again. I will be sure to let family & friends know about them, and get word around!
Date of experience: December 15, 2022
Good afternoon, Autumn. Thank you for bringing this to our attention. Our sincerest apologies that we contacted you at an inopportune time. According to our phone records, a message was left at the number on file at 12:12Pm on 2/20. A member of our Customer Care management team will attempt to reach you again soon. Warm wishes, Customer Care
L C
1 reviews US
A Headache
Explain everything to customers in detail. It's helpful to give your attention to your customer without electronic device distractions. Don't items you feel a customer should have without their knowledge. Also be know all the items your selling and don't push its to finish a sell. I had a horrible time spending over 6k just to get home to find out the items I wanted was never bought but items I wasn't aware of.
Date of experience: February 16, 2023
Good morning, L C. Thank you for bringing this to our attention. This was certainly not the experience we would have expected during your visit to our Indianapolis showroom. Please know that this is not reflective of our standards and customer commitment. We are terribly sorry and will continue to evolve in our service levels for our valued customers. A member of the management team will contact you to see if we can assist in any way. Thank you for your understanding. Warm wishes, Customer Care Edit: We are glad we were able to connect with you. Thank you for your business! We look forward to serving you for many years to come!
NIA DAVIS
1 reviews US
The Customer Service was terrible
The Customer Service was terrible
Date of experience: February 21, 2023
Good afternoon Nia Davis, we are deeply sorry to hear of your experience with our company. Please know this is disheartening to learn, and not a reflection of our standards or practices. Please accept our genuine apology. A member of our team will reach out directly. Respectfully Customer Care.
N/a
1 reviews US
Ronald was very pushy and wouldn't take…
Ronald was very pushy and wouldn't take no for an answer. I was not told that I was applying for a credit card when financing my purchase until I received an email stating it was coming in the mail. I was told to lie about my annual income in order for me to be approved for financing as well. Unfortunately this was my first time making a purchase like this and feel my kindness was taken advantage of. The manager, Elias, also misinformed me that if I changed my mind I can cancel without coming back in store. When I made my request to cancel, Elias called back to tell me I have to come in store to void in person when he specifically told me I didn't days before. When I told him this he had no explanation other than I need to come in store to cancel. The ordeal of cancelling my purchase and being lied to in order to make a sale solidified that I will not be making any other purchases at Room Place.
Date of experience: February 05, 2023
Good afternoon. We sincerely thank you for bringing this experience to our attention and are terribly sorry this happened to you. This is certainly not our expectations for your visit to our Elston showroom. A member of our management team will reach out to you personally to express our gratitude for sharing this feedback with us and apologize for the inconvenience we have caused you. Though it was not intentional, we still take full responsibility as your experience is extremely important to us. We are truly sorry. Warm wishes, Customer Care Edit: Hello. We are so glad we were able to connect with you today. Thank you for your feedback and we look forward to working with you soon. All the best, Customer Care
DEREK WATKINS
1 reviews US
The driver try to get money out me very…
The driver try to get money out me very late delivery and
Date of experience: February 14, 2023
Good afternoon Derek Watkins, we are deeply sorry to hear of your experience with our delivery services. Please know this is not a reflection of our standards and practices. A member of our team will reach out directly to you. Respectfully Customer Care.
GEORGE COCHRAN
1 reviews US
Been waiting over six weeks for some…
Been waiting over six weeks for some thing that they told us was in stock. Supposed to pick it up tomorrow from the store. Still haven’t heard from anyone, so I’m not sure if it’s even coming!
Date of experience: January 09, 2023
Good morning, we are deeply sorry to hear of your experience. Please know this is not a reflection of our standards and policies. Your pick up order is 0182360512, we will have a member of our team reach out directly. Respectfully Customer Care.
ivette
1 reviews US
Do not buy the warranty it’s garbage…
Do not buy the warranty it’s garbage and they tell you if you don’t use it you get the money back at the end of the time period also a lie !
Date of experience: February 12, 2023
Good evening, Ivette. We are so sincerely sorry to hear about your experience with us and the extended warranty provider. The RoomPlace was disheartened to learn of your concern as it relates to the No Use No Lose benefit offered by The RoomPlace to qualifying Customers. From origination, the program was designed to give back in-store credit to customers for the cost of the protection plan through a third-party provider of service, Guardian, when no claim was filed within the five-year term. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Respectfully, Customer Care
Lindsay
1 reviews US
Dissapointed
Both of my dressers were painted black on some parts like they were touched up. There was a huge scratch on the big dresser and many marks where it was painted black. I am exchanging them.
Date of experience: February 10, 2023
Good Afternoon, Lindsay. We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
MARSELA MANE
1 reviews US
HORRIBLE EXPERIENCE - DO NOT BUY ANYTHING FROM THIS PLACE
I purchased 2 sectionals from the Room Place on January 8th, 2023. One of the sectional was used. The color is darker than the brand new one & there are wrinkles in front of the cushions. I contacted customer service the same day. I send them pictures, emailed, called and so far no resolution. At this point I have to hire an attorney. I will NEVER buy anything from this place again. Horrible experience.
Date of experience: January 08, 2023
Good afternoon Marsela Mane, we are deeply sorry for the experience with our product. If willing, please email us at [email protected] with order number, contact information, and any pictures of the product. We will reach out directly from there. Respectfully Customer Care.
JASON
1 reviews US
Unknowledgeable about products
The sofa and loveseat I was interested in was not physically on display at the store,(which I believe is a bad idea from a furniture store) so all I had to rely on were online pictures and the salesman’s description, which turned out to be wrong. I wanted cup holders on the sofa and the salesman assured me that this sofa had them, and when it was delivered, it turned out it did not. I called the store and spoke with the salesman and he gave me the hardest time about him not saying it had them and about getting an exchange and actually trying to charge me a restocking fee for their mistake of not knowing the product they sell and because it was not on display in the store. I would never shop here again unless I can physically see the item in store beforehand.
Date of experience: January 14, 2023
Good morning Jason, we are deeply sorry to hear of your experience within one of our stores. This is disheartening to learn, and not a reflection of our standards and practices. Please accept our geniune apology. We do rotate displays in each of our stores, as best we can. A member of our team will reach out directly. Respectfully Customer Care.
JAMES RANDELL
1 reviews US
Incorrect Information
Good communication from delivery, and prompt service/assembly. However, after calling 3 separate times to confirm that the bed we order DID NOT need a box spring/foundation, the bed arrived and has 3 supports. Will ABSOLUTELY NOT support a king sized mattress without a foundation. Pretty frustrating experience.
Date of experience: February 04, 2023
Good Afternoon, James. We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
ELVIA CASTILLO
1 reviews US
I did not like my delivery how to treat…
I did not like my delivery how to treat it
Date of experience: January 30, 2023
Good evening, Elvia. We are terribly sorry to hear about your experience, and we hope to speak with you soon. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Warm wishes, Customer Care
LAURA
1 reviews US
Deceitful Sales People
My husband and I were just trying to browse. We were interrupted, bothered and followed around the store several times. On the way out the sales person assured us that we could set up a plan with no payments for the first 12 months. Being that I was starting a new job, this was ideal for us to get our finances in order. AFTER getting through the whole order placement ordeal, the same sales representative informed us that our first payment would be 30 days after delivery but the first 12 months would be interest free payments. Although we were annoyed, we figured it was too late now. I just recieved our first bill which clearly indicates that we "agreed" to an entirely different plan than what was verbalized to us and interest was starting right away. This purposefully misleading tactic is costing us over $240 in the first year. Not to mention, several times I asked about this "payment plan" and it was never, ever, ever mentioned that I was signing up for a credit card. For example, we had a renovation project on our property where the contractor provided us with a payment plan that did not involve a physical corporate credit card. Furthermore, our sales representative told us that there was a waranty included with our furniture. What he really meant was that we would be charged several times, including an upgrade fee, for the waranty. Again, this was misleading and cruel. Ultimately, we should have read and examined our paperwork more carefully. However, the sales person was deliberately misleading up to and including straight up lying to our faces. We felt rushed, confused and deceived throughout the entire process. I would never ever recommend this company to other furniture shoppers.
Date of experience: December 30, 2022
Good Afternoon, Laura. We are deeply sorry for your in store and financing experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Robert
1 reviews US
I paid $5000 for a sofa and a double…
I paid $5000 for a sofa and a double recliner five years ago and now they are both falling apart. We are not hard on furniture this is just everyday wear. The "leather" is coming off of every piece. We will never buy from the room place again.
Date of experience: January 28, 2022
Good afternoon Robert, We are deeply sorry to hear of your experience with one of our products. Leather furniture does need to be conditioned once to twice a year, to help keep it from drying, cracking, and potentially peeling from the changes in humidity. We appreciate your feedback as we are always looking to evolve our services to our customers. If willing, please email us at [email protected] with order information, contact information, and pictures of the product. Respectfully Customer Care.
marquittia Davis
1 reviews US
Walked around for over 30 min before w…
Walked around for over 30 min before w someone helped me, and I still had to ask for assistance
Date of experience: January 22, 2023
Good Morning, Marquittia. We are deeply sorry for your experience within one of our stores. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
BRIANNA
1 reviews US
I have yet to get my furniture as…
I have yet to get my furniture as someone hacked into the system, or just called and employees didn't follow their address change policy, and they delivered ALL of my furniture two hours away. I just have my fingers crossed that when next month comes, I have some furniture.
Date of experience: January 18, 2023
Good Morning, Brianna. We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. Please know a delivery manager will be reviewing this and reaching out in hopes of discussing a positive resolution. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
CS
1 reviews US
Horrible experience my furniture came…
Horrible experience my furniture came with scratches and peels and wholes on dining table and seats, asked for an exchange and the dining table and seats came worse from the manufacturer. Honestly very upset and disappointed since I’ve shopped here before and never had complains
Date of experience: January 21, 2023
Good afternoon, We are deeply sorry for your experience with your order. We do see you connected with us to reach a positive resolution to this, and we appreciate your feedback as well. We are always evolving our services and standards with our customers. Respectfully Customer Care.
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The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions