Reviews 4
120 total
Sandra Underwood
1 reviews US
Disapointed
I see a lot of good reviews on customer service but almost none on product the instant eye repair did literally NOTHING no difference what so ever!Going to return it very disappointed.Well guess I'll eat the the cost it's not returnable☹️☹️☹️
Date of experience: May 12, 2023
Kizz
1 reviews CA
Excellent customer service!
Placed 2 orders and second one I forgot to put on discount code. I emailed them and they quickly fixed the order by adding discount code. I received refund right away! Excellent customer service! Thank you'
Date of experience: May 15, 2023
Diane Studley
1 reviews US
I love the glow fairy wand I’ve only…
I love the glow fairy wand I’ve only had one bottle but already see results (no more elephant knees!) My coupon could didn’t go through and after one email they were happy to help me and gave me the discount They made it so easy and the fact that the product is so great just makes the experience that much better Couldn’t be happier!!!
Date of experience: May 14, 2023
Sophie Michaelides
1 reviews CY
Congrats on customer service
I have made a mistake on my address (corrector 🙃) and I reached out to the company which reacted immediately and personally. Special thanks to Samantha who went out of her way to help me, correct my mistake ams assure me that everything is taken care of. Very rare. Thank you
Date of experience: May 14, 2023
Shari Lawder
1 reviews CA
I have had the best experience with…
I have had the best experience with Samantha at Glow Fairy. I had an issue with the delivery service in my area. I contacted them with my issue and they said it was unfortunate and they would mark my delivery as lost. I contacted Glow Fairy to let them know. I knew it was a long shot, but thought I would tell them so they are aware of that delivery company in Canada. I received an email from Samantha within 24 hours saying that she has placed an order on my behalf and to watch for a tracking number in my email. I was not charged for the order. I was grateful for a customer service rep to go above and beyond to correct an issue that was not their fault. Thank you Samantha for your impeccable customer service, your professionalism and quick responses to my issue. I would rate Samantha a million stars but I’m limited to 5. Thank you again. You are truly appreciated. ❤️😊
Date of experience: May 17, 2023
Robin Parnell
1 reviews US
Lauryn was amazing
Lauryn was amazing! I made a mistake on my order and asked for help. Before responding she took care of my request and then some! I was so thrilled with the amazing level of customer service! Excited to receive my products and remain a lifelong customer!! Fantastic job!
Date of experience: May 16, 2023
Amy
1 reviews CH
Speedy service!
I had written the wrong address and Lauryn helped me immediately. It was fuss free and I appreciated that I didn’t have to wait for some higher up to approve it etc. She changed it and voila it’s already on the way to me!
Date of experience: May 16, 2023
Sadia
1 reviews US
Great Customer Support Team
I ordered some products and when I checked out I forgot to put the promo code. I emailed the support team and they responded right away and were able to update my order and give me a refund for the saving with the promo. I am very happy with their products as well as their customer support team.
Date of experience: May 22, 2023
Dolarosa Lola Power
1 reviews CA
I had a wonderful experience with…Lauryn
I had a wonderful experience with Lauryn in customer support. She did exactly what she said she would do and I am now a very happy customer. I like dealing with people and companies who appreciate their return customers.
Date of experience: May 25, 2023
Cindi Brubaker
1 reviews US
Customer support was helpful.
2 weeks with no delivery, I emailed custimer support asking if my order was being shipped. Samantha replied they right away saying they were out of stock of some items I ordered. She gave me a refund for those and had the rest of my order shipped right away. They should let you know when items are out of stock instead of waiting to send your order, but when I reached out they did help. Thanks!
Date of experience: May 29, 2023
yvonne butland
1 reviews NZ
Amazing customer service
Amazing customer service. Replied immediately and provided the solution to my question. Looking forward to reviewing the products once received, which are due to arrive soon, thanks to the tracking information. Yvonne Butland
Date of experience: June 01, 2023
customer
1 reviews US
Amazing customer service
Amazing customer service. I reached out by email for my order that I just recently completed and they were able to resolve the issue right away. Thank you very much! I look forward in receiving my order.
Date of experience: June 02, 2023
DARYL
1 reviews CA
The agent I had Lauryn was very quick…
The agent I had Lauryn was very quick and corrected my order very quickly before it shipped. The error was made on my part and I was very fortunate she quickly responded to my request and corrected it!
Date of experience: June 02, 2023
Donna C
1 reviews US
Lauryn (#1 CSR)
I placed an order through my phone and used Apple Pay. I forgot that my old shipping address that was automatically saved hasn’t been updated. Realizing the mistake after the fact, I panicked and reached out to customer service via email. To my surprise, I received a reply within 15-20 mins from Lauryn with customer care. She quickly updated the shipping address prior to responding. I’m super impressed and extremely grateful. I can’t wait to try their products when they come in 😍
Date of experience: June 09, 2023
Jennifer de Forest
1 reviews CA
Great product that works…
I am always wary when making online orders from a new-er company (there are so many scams and paid reviews in this world), but I’m glad that I took a chance and purchased the eye repair serum trio and retinol glow wand trio. Product arrived within a reasonable time frame - even to Canada. I’m almost 50, and I’d been feeling really self-conscious over the severe bags/puffiness under my eyes. Honestly, it looked like the bags under my eyes had bags…that had bags….that also sometimes also had bags. After using these products for a few weeks, I began to see some major improvements, and my friends started to notice as well. I’m also very sensitive to fragranced products, and the scent of this product is mild - almost non-existent. I have already recommended these products to friends.
Date of experience: June 12, 2023
Chitra Koneri
1 reviews CA
Excellent prompt and effective customer service
I purchased products without using a discount code. I contacted customer service who promptly responded to ensure I received the discount. They were courteous and extremely quick to respond. Sure ensures my faith in this organization.
Date of experience: June 13, 2023
Meghan Baker
1 reviews US
Arrived damaged
I ordered 2 products. One arrived damaged, I assume melted as it was only shipped in a thin plastic bag type mailer, so the product itself was detached from the applicator and stuck up inside the lid of the tube. The only way to use was to kind of dig out the product from the lid. The customer service rep Samantha replaced the damaged product for me - excellent customer service. The other product arrived fine and I've been using it with no issues.
Date of experience: June 04, 2023
Lisugh
1 reviews US
Customer service, 100%
This review is for the customer service I received as I haven’t yet gotten my products yet but I’ll review those when I get them. I placed an order without reading the returns/refund policy and I emailed their support asking if they could cancel one of the items off my order, one of the add to order items after I placed it lol, and THEN I read the policy which states they can’t modify or cancel orders once placed, so I actually didn’t even expect to get a response. BUT a really friendly and pleasant support team member named Samantha got back to me and helped modify my order anyway, even let me know when to expect a refund on the item ❤️ extremely fast and on top of that gave me a coupon for future orders. It was really above and beyond my expectations.
Date of experience: June 17, 2023
Lisa Edgar
1 reviews US
May cause a rash
Glow fairy was great about refunding my money. Just be careful if you might have sensitive skin you might breakout from the lotion.
Date of experience: June 15, 2023
Jodi Green
1 reviews US
I am writing this review to acknowledge…
I am writing this review to acknowledge the stellar customer service I experienced with The Glow Fairy.I placed an order and received an email stating that it was delivered but I did not receive it. I reached out to customer service Rep Lauryn who was very helpful and understanding. I received my package a couple days later. Can’t wait to start using this product. Thank you Laurynfor all your assistance
Date of experience: June 19, 2023
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Remove your wrinkles, fine lines, and just keep glowing! Receive the magical gift from The Glow Fairy and magically you'll reverse the clock on your skin!