Shari Lawder
CA
Review
Review of The Glow Fairy
Shari Lawder
CA
May 18, 2023
I have had the best experience with…
I have had the best experience with Samantha at Glow Fairy. I had an issue with the delivery service in my area. I contacted them with my issue and they said it was unfortunate and they would mark my delivery as lost. I contacted Glow Fairy to let them know. I knew it was a long shot, but thought I would tell them so they are aware of that delivery company in Canada. I received an email from Samantha within 24 hours saying that she has placed an order on my behalf and to watch for a tracking number in my email. I was not charged for the order. I was grateful for a customer service rep to go above and beyond to correct an issue that was not their fault. Thank you Samantha for your impeccable customer service, your professionalism and quick responses to my issue. I would rate Samantha a million stars but I’m limited to 5. Thank you again. You are truly appreciated. ❤️😊
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Date of experiance: May 18, 2023