Reviews 4
120 total
WENDY
1 reviews US
GREAT PRODUCT!! LOVE IT!!
When I got my package I immediately tried out the Instant Eye Repair Serum and it is awesome! It feels great and doe snot have a strong fragrance at all. I plan to share with all my friends!
Date of experience: August 25, 2023
Lisa Bache
1 reviews US
Customer service was excellent
Customer service was excellent! I made an error on my order and they were so nice about it and helped me fix it immediately. Usually reaching out to a company when you make the mistake is a bit stressful and it was so easy with Glowfairy. I will absolutely buy from them again.
Date of experience: August 25, 2023
J.Olivieira
1 reviews NL
SCAMMERS!
SCAMMERS! I ordered the microneedle an received a totally different product. A way cheaper product. I e-mailed with customer support and the only reaction I got was that this was their new model. But they are still selling the one I ordered. No reaction at all about them sending a wrong inferior product of a refund. The one I received you could have bought at a dollarstore. Really cheap! So dissapointed! So be careful ladies with ordering from this company. I don’t think I will see my money back! Never ordering there again.
Date of experience: August 29, 2023
KM
1 reviews US
Somehow my order populated an address…
Somehow my order populated an address 3hours away from me. I emailed customer service about the issue and they fixed it and responded the same day.
Date of experience: September 04, 2023
Susana Mendez
1 reviews US
As a first time buyer of The Glow…
As a first time buyer of The Glow Fairy, I must make mention that the Customer Service response on my issue was addressed within minutes. The prompt response & resolution was impeccable. I definitely look forward to future purchases. Will start using my products today & I am certain I’ll be back to post another positive review. Thank you again for the seemless solution. Regards, SM 😊
Date of experience: September 06, 2023
Lea Tranchemontagne
1 reviews US
Great customer service
I recently ordered the Glow Wand and unfortunately there was an issue with the packaging. I emailed the company and heard back within an hour. They were great to work with and sent me a replacement product immediately. I was really pleased with how responsive and kind they were.
Date of experience: September 07, 2023
KertuK
1 reviews EE
Excellent customer service!!
I accidentally put my old address for shipping and noticed it after receiving the confirmation. I of course panicked thinking it's too late. I contacted the Glow Fairy team and they immediately changed the address to the correct one! Thank you so much!! :)
Date of experience: September 03, 2023
rae funk
1 reviews US
Great customer service!
I had an issue with my old address pre-filling and saving on my order, and had to contact customer service to try to change that to my current addy. It was so easy! Lauryn quickly updated my order and I received it shortly after. Much easier than I’ve had with other companies!
Date of experience: August 08, 2023
Ruth Tomcsanyi
1 reviews AU
Customer service
Every interaction I have had with the team at The Glow Fairy has been great. They are always super speedy & helpful in their responses. It's always an easy process when ordering
Date of experience: September 22, 2023
Kelley Prevatte
1 reviews US
Customer service was excellent
Customer service was excellent to work with! I did not receive my product in the mail and they took care of the problem and reissued me another one quickly! Outstanding customer service!!
Date of experience: September 21, 2023
Susan Cohen
1 reviews US
Great customer service
Great customer service! My support person Lauryn was very helpful and pleasant. She handled my situation in timely manner. I love your products and will definitely continue to purchase from Glow Fairy.
Date of experience: September 25, 2023
Cherie Sarachan
1 reviews US
Fabulous representative of the company
Lauryn is an exceptional customer service representative! She was so efficient and happy to help me with my issues! Took care of the problem and answered all my questions in a very timely manner!! Thank you Lauryn!
Date of experience: September 26, 2023
Lorraine Lewis
1 reviews US
CS responded quickly and efficiently
CS responded quickly and efficiently! My issue was resolved immediately. Thank you! Can’t wait to receive and start using my products!
Date of experience: September 28, 2023
Annuschka Sandner
1 reviews DE
Helped really fast and I had to do nothing but write 2 scentences
Customizing Service (the kind women helping me was Lauryn) is very nice and extremly fast. Seriously, minutes! Super simple! No complains!
Date of experience: October 03, 2023
Anitteb
1 reviews US
Products may create severe allergic reactions - and no customer support!
I had ordered products from Glow Fairy before and liked them. However, this time I ordered and used the wrinkle eraser patches and ended up with redness first, that then developed into really painful, badly swollen welts on my face. I reached out to customer support, with no success: 15 phone calls (nobody answers), multiple emails (no response), and even DMs on IG are met with utter silence. There seems to be no customer service at all, despite promises of 100% satisfaction guaranteed on the website.
Date of experience: October 10, 2023
Dada
1 reviews GB
Scam - do not waste your money!
I would have scored zero if it was possible! This is a total scam, do not waste you money like I did. The product I received to diminish stretchmarks and cellulite never works and no improvement seen, not even after 6 or 8 weeks (as customer service I raised the complaint with recommended)! I livee in the UK and cannot even sent the rest of those awful sticks back as I will pay more in postage then the refund of the unused items! Total waste of money and awful customer service as they do not refund you the money after they sell you fake product! I feel totally scamed and robed!
Date of experience: July 10, 2023
Mercedes Schreiner
1 reviews US
Refund for coupon code
I found a coupon code for 50% off! When I went to checkout, I got a little too excited and pushed the buy now button instead of the one to add the code. I quickly sent an email to the customer service department. It was only about an hour later when I received an email stating that they went in and gave me the discount, and that I would be refunded to my card!
Date of experience: September 01, 2023
Virginia DeMorgan-Peralta
1 reviews US
Outstanding Customer Service
I placed an order today using Apple Pay, and somehow in between my double clicking and actual processing, the address changed. I emailed customer service, and received a prompt reply from Lauryn, who was fantastic! I appreciate how quickly she found my order and was able to correct it for me before shipping took place. Extremely grateful!
Date of experience: October 16, 2023
Amanda Garvey
1 reviews US
My package was marked lost
My package was marked lost. So I contacted customer service and spoke with Lauryn. She was outstanding. She was able to get a new shipment sent for me! Such a quick response time too
Date of experience: October 25, 2023
Karlien Erasmus
1 reviews ZA
Lauryn is amazing
Lauryn is amazing. I was concerned when I did not receive any notifications about my package. It's stressful to order from overseas. She tracked it down and I had the package in hand in no time. The customer care is outstanding.
Date of experience: October 27, 2023
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Remove your wrinkles, fine lines, and just keep glowing! Receive the magical gift from The Glow Fairy and magically you'll reverse the clock on your skin!