Reviews 4
120 total
karen
1 reviews AU
Much Appreciated
Thanks to Lauryn for helping me when my package went missing. She was very supportive in every email and that calmed me down as it was just another drama to contend with in life. Much Appreciated !!
Date of experience: October 26, 2023
Pamela Martin
1 reviews US
The customer service was great
The customer service was great. I bought 3 glow tubes and one had a funky rancid smell. It was replaced right away. The product works as well as any crepe reducing lotion. It’s nice though that it’s a compact stock not a lotion
Date of experience: November 03, 2023
Anushka Feria
1 reviews PR
My packege arrived incomplete because…
My packege arrived incomplete because the bag broke on the way to me. Lauryn was diligent and resolved the issue immediately! Thank you Lauryn!
Date of experience: November 10, 2023
Heather
1 reviews CA
One item was missing from the package
One item was missing from the package, tried to contact the company three times with no response. And with a very high customs fee (I live in Canada) it's not worth it for me to purchase from this company again. I tried to order together so I only pay one custom fee and half the order wasn't even there. Now I'm being ghosted by this company. DO NOT ORDER FROM THESE PEOPLE. The previous products I got do an okay job, and now I'm convinced they aren't worth the price they charge, especially with a customs fee.
Date of experience: November 20, 2023
Lissa N.
1 reviews US
Fabulous Customer Service
I messed up my shipping address and emailed as soon as I realized my mistake. Lauryn responded right away that it was updated and corrected. She even gave me a future discount code! Amazing customer service!!
Date of experience: November 22, 2023
CA
1 reviews US
Lauryn responded to me within 24 hours
Lauryn responded to me within 24 hours. And upon seeing a copy of the packaging, including the serial numbers, had a new box sent to me, free of charge. Thank you.
Date of experience: November 27, 2023
H Russell
1 reviews GB
I love The Glo Fairy x
I've always had a good experience with Glow Fairy. Their products are truly unreal and I'm hooked. Customer service response time is very quick and Lauren is great. I've had communication with her a few times and she has always satisfied my concerns and dealt with refunds etc promptly 😊
Date of experience: November 30, 2023
Kelly
1 reviews US
This is my third order from Glow Fairy
This is my third order from Glow Fairy. Not only do their products deliver as promised, the pricing is fantastic and their customer service is very prompt with their responses and very helpful. I could not ask for better.
Date of experience: November 28, 2023
A J
1 reviews US
This review is for customer service
This review is for customer service, as I havent received my product yet. I mistakenly submitted my order without using my discount code. Immediately, I emailed support to ask that my order be cancelled. They werent able to cancel it BUT, Lauryn offered to add the code to the order and refunded the difference to my card! I must say that I was in complete shock!! I was totally prepared for a long hassle! IMPECCABLE CUSTOMER SERVICE!! I will try other products based solely on my customer experience! Can't wait for my serum to arrive!
Date of experience: December 04, 2023
Nina Lewis
1 reviews PH
Super responsive and helpful
Super responsive and helpful! I love the products and was pleasantly surprised how helpful customer service was when I accidentally forgot to input a discount code. They fixed it so easily. Not true for many other competitors.
Date of experience: December 05, 2023
Stacey Highsmith
1 reviews US
EXCELLENT Customer Service!
I have been a customer for a couple of years and have never had an issue. My order was incomplete and I reached out and Lauryn not only responded very promptly, but handled the issue immediately. I will definitely be a long term customer! P.S. The Retinol Body Glow wand really works!
Date of experience: December 06, 2023
Amy Rothwell
1 reviews US
Lauryn was so helpful
Lauryn was so helpful, and I had an excellent customer service experience! She replaced my broken product right away. Thank you!
Date of experience: December 07, 2023
Lorena Osorio
1 reviews US
Great Customer service!
Customer service was great. I sent an email regarding an issue with my order and it was addressed super fast. Very satisfied.
Date of experience: December 08, 2023
kimarie anderson
1 reviews US
I was impressed with customer service…
I was impressed with customer service as they responded quick. Situation; I had ordered 3 pack of wands and received only one They mailed mr the remaining 2
Date of experience: December 08, 2023
RAQUEL Cintron
1 reviews US
Lauryn You are awesome thanks for…
Lauryn You are awesome thanks for helping me she was very caring she solved my issue so quickly I was so impressed . What happened was I received the wrong item , i explained to Lauryn what I order and she quickly solved my problem and during the process she was so informative. This is what I. Call outstanding customer service thanks
Date of experience: December 07, 2023
Suzaan S
1 reviews ZA
Below average product
Never order from South Africa. Gets delivered via Post Office - import taxes due, besides that - very expensive pricing on extremely below than average product.
Date of experience: December 08, 2023
Karen
1 reviews US
My order was lost during shipment
My order was lost during shipment. Lauryn did an excellent job in responding to my concerns and replacing the shipment. I definitely will order from glow fairy again due to their customer service.
Date of experience: December 15, 2023
LP
1 reviews US
I love the Glow Fairy Body Wand
I love the Glow Fairy Body Wand. This was my third time ordering and only received a partial shipment. Customer Service was great and resolved it within a matter of days.
Date of experience: December 11, 2023
Kathleen
1 reviews US
Lauryn's response to correcting my very…
Lauryn's response to correcting my very first order was impressive! I made a mistake and within a few hours, received an e-mail with an up-dated (corrected) order. If the product is as good as the customer service, I will be thrilled.
Date of experience: December 19, 2023
Bernard
1 reviews CA
My order came in yesterday with the Glow Wand crushed.
My order came in yesterday with the Glow Wand crushed and broken. I was so disappointed! I contacted the customer service department, sent them a photo and within minutes Lauren got back to me! I mean who does that in this day and age! Amazing! She said she would send another right away free of charge. Great customer service! Thanks, Sonia B
Date of experience: December 19, 2023
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Remove your wrinkles, fine lines, and just keep glowing! Receive the magical gift from The Glow Fairy and magically you'll reverse the clock on your skin!