Reviews 4
120 total
Vanessa Aniles
1 reviews US
I accidentally used the wrong shippin…
I accidentally used the wrong shipping address when I made my order but customer service was amazing. They quickly corrected my issue and everything worked out fine!!! They are the best!
Date of experience: July 21, 2023
Cynthia Leitner
1 reviews US
When placing my first order an error…
When placing my first order an error occurred. I emailed customer service when I noticed the issue in the confirmation email. They not only responded quickly but corrected everything within minutes. If their customer service is this great I can only imagine the products will be just as amazing
Date of experience: July 20, 2023
Carly Schroeder
1 reviews US
Forehead Patches
I purchased a few products from The Glow Fairy after my friend gave me the anti wrinkle forehead patches last month. They actually made my fine lines disappear!! The prices are fair, especially for how well the product works. I became obsessed. The customer service team responds quickly and are very pleasant. I absolutely love this brand and have recommended it to all my fellow 30 and thriving friends.
Date of experience: July 24, 2023
Suzy Dobinski Whitty
1 reviews CA
Customer support for Glow Fairy was…
Customer support for Glow Fairy was exceptional. I experienced an issue with not receiving the order I had placed, for no fault of Glow Fairy's, and they replaced it for me. The support person I communicated with was so helpful and understanding. I couldn't be more impressed. I would 100% recommend the company on customer service alone.
Date of experience: July 24, 2023
D.M.
1 reviews CA
Gold star for customer service
I made mistakes with my order and emailed customer service to see if they could be rectified. They had corrected the errors and responded within a few hours. One of the most seamless customer service experiences that I have had.
Date of experience: July 27, 2023
CJ Schimmels
1 reviews US
Customer service …
The customer service department for the glow fairy was lightning fast responding to my email. After I had had trouble with a promotion code, customer service quickly resolved my issue. I am very impressed with glow fairy so far!
Date of experience: July 27, 2023
Liza Qoiava
1 reviews GE
My order never arrived.
My order never arrived. I have been charged for the product and also indicated express delivery, 1 month has passed and I have not received anything. I have been contacting the company attached the screenshot of my payment, but no response. I believe it is a SPAM.
Date of experience: August 01, 2023
Wendy Ulrich
1 reviews KW
Promises delivered
I had an excellent interaction with customer service. I forgot to enter my VIP code - which was totally on me - and they were quick to respond and even sent a refund within a few hours of the order. I've been beyond impressed with the products, but the customer service response put them over the top in my book.
Date of experience: June 19, 2023
Edna
1 reviews GB
Simply incredible
I’m blown away with this cream. Someone recommended the inner thigh cream so having looked it up and noting that the price was very reasonable I decided to give it a try. Literally within about 2 weeks I noticed a difference in the crepey surface of my skin. It was much smoother but the biggest improvement was on the inside of my arms. It doesn’t suggest using it there but hey , I’ll try anything and I’m so glad I did. Normally I’m very sceptical about incredible claims from companies announcing their product can perform miracles but this cream although definitely not a miracle is damn close. I recently had to contact customer service as I had mistakenly made the wrong payment. They responded within a couple of hours and problem solved straight away. Well done Glow Fairy. Keep up the good work 😊
Date of experience: August 08, 2023
aussie girl
1 reviews US
The amazing products at affordable…
The amazing products at affordable prices that deliver amazing results. I have tried a majority of Glow Fairys products and hands down the best. The customer support team are timely and do their best to provide the best customer outcome. Thank you always for being there.
Date of experience: August 09, 2023
Julene L
1 reviews US
Got the eye repair serum for dark…
Got the eye repair serum for dark circles and puffiness. Does absolutely nothing. If you check Amazon they have terrible ratings. Bought this from TGF directly. Wish I had done more investigating. All sales are final too! Sham. 🙄
Date of experience: August 05, 2023
Wurood Azzam
1 reviews QA
Great customer service
Great customer service, quick response and very helpful! Beautiful variety of products that could work for both as gifts for friends or for yourself
Date of experience: August 10, 2023
Sonya Raya
1 reviews US
Great customer service!
I haven't had an opportunity to use the cream yet but I did have an issue and had to contact customer service. They were very pleasant, professional, and resolved my issue in a very timely manner! If the cream is as good as their customer service, I will definitely consider buying again.
Date of experience: August 10, 2023
customer
1 reviews US
What a great company
What a great company. This has definitely been one of the best customer service experiences that I have had with an online purchase. I will absolutely be purchasing more and I can’t wait to try my new order!
Date of experience: August 13, 2023
Ikeda Bowman
1 reviews US
The customer service was great ❤️
The customer service was great. I haven't had the opportunity to try the products because someone decided to take my delivery. But dealing with the customer service people went very well. Thank you very much for your help.
Date of experience: August 21, 2023
Valued JR Customer
1 reviews US
What can I say
What can I say. This company went above and beyond! I won’t go into boring details, but I have never been more confident in a company to resolve an issue, resulting in a very happy customer in the end.
Date of experience: August 10, 2023
Diabolique
1 reviews SG
Great Customer experience
This is my second purchase from Glow Fairy. The products are good and delivery is fast. Today I made an error in the order and emailed them immediately only to be given a prompt reply and correction on the same. Thanks Glow Fairy.
Date of experience: August 22, 2023
Maria Christina Georgiou
1 reviews CY
Great customer support from Samatha who…
Great customer support from Samatha who reshipped my order for me after DHL lost my package. Back and forth with emails everything got resolved. Now waiting for my order. Fingers crossed it will not get lost in transit. Thank you Samatha for your patience.
Date of experience: August 22, 2023
Miko Alexander
1 reviews US
This is the best product.
This is a very good product and the service is excellent because they keep in touch about your products. Their customers service is excellent this is a 100% worth it item.
Date of experience: August 23, 2023
Customer
1 reviews US
Great customer service
The customer service for this company is fantastic. I never received my original order because it was delivered to the wrong address. However, I immediately reached out and Lauryn from customer service helped me out. The response time to my email was less than 24 hours and we continued communication over a few weeks until it was resolved. I received my product today and I can’t wait to start using it!
Date of experience: August 24, 2023
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Remove your wrinkles, fine lines, and just keep glowing! Receive the magical gift from The Glow Fairy and magically you'll reverse the clock on your skin!