Reviews 3.9
410 total
Ken
1 reviews US
Great company to deal with
Answered my questions, fast shipping. The saddle didn't work for me, but I got a full refund quickly with no hassle.
Date of experience: November 08, 2022
We're sorry the saddle didn't work out for you, but glad you had a pleasant experience with our customer service and shipping! Let us know if we can help you with anything else!
A. J.
1 reviews US
Got what I wanted.
Got what I wanted.
Date of experience: November 30, 2022
Happy to hear you were able to find a suitable product!
Jason Y.
1 reviews US
5 star grips
5 star grips. The online and printable size chart made the buying process simple, and I was confident about my purchase before it arrived. I've since purchased two more sets of the 7Ox grips. They're just the right amount of ergo, and the shape of them helps me not grip the bars so tightly. Highly recommend.
Date of experience: December 07, 2022
We like to ensure the customer is most likely to find the perfect fit the first time, as it is our goal to provide the smoothest experience we can! Happy to hear the grips are working well for you. Thanks for your long standing support Jason!
Eric Burch
1 reviews US
Quick delivery of useful items.
Quick delivery of useful items.
Date of experience: November 30, 2022
Glad you experienced a smooth delivery with your order. Thanks Eric!
john
1 reviews US
this will help guide me to get a…
this will help guide me to get a comfortable seat, a big problem.
Date of experience: November 30, 2022
We wish you the best in finding the perfect seat. Please reach out to us if you have any questions or would like recommendations! [email protected]
blaze
1 reviews US
😀🫠
😀🫠🫠🫠🫠🫠🫠😀😀😀
Date of experience: December 09, 2022
We're happy to know you are satisfied with your purchase!
Rab
1 reviews US
Quick shipping time on test/fit kit.
Quick shipping time on test/fit kit.
Date of experience: December 01, 2022
Glad you received the kit in a timely manner. Please reach out to us if you have any questions regarding saddle models or would like any recommendations!
Mike Finnegan
1 reviews US
I think customer service has been tops
I think customer service has been tops. I personally just have not been able to get comfortable with SQ lab saddles. Anatomically I was unable to settle into the saddle. Tried three different ones based on all the proper parameters and riding preferences
Date of experience: December 14, 2022
We're sorry to hear none of our saddles worked for you. We wish you the best of luck in finding a saddle that suits you well! Thank you for giving us a solid chance and for the kind review regarding our customer service!
Terry B
1 reviews US
Top quality products & service
Top quality products, great teach support, processed/shipped reasonably quickly.
Date of experience: November 23, 2022
Thanks Terry for the awesome review! Enjoy the new handlebars!
evan sherman
1 reviews US
The crew over at SQ Lab is sharrrrp!
The crew over at SQ Lab is sharrrrp! Very professional, responsive, and impressive.
Date of experience: December 01, 2022
We thank you for the appreciation of our service Evan! Please don't hesitate to reach out to us whenever you have questions.
Allen
1 reviews US
Ordered free saddle sizing kit and…
Ordered free saddle sizing kit and received it promptly. Would definitely recommend using this to ensure proper saddle sizing.
Date of experience: December 09, 2022
Best of luck in finding the right saddle!
Mark Cooper
1 reviews US
I received my new saddle and I must say…
I received my new saddle and I must say WOW! This forces me to sit on my sit bones for sure. All my perineal pain is gone. This has at last solved my discomfort! Thanks SQlab!
Date of experience: December 03, 2022
So glad to hear this, Mark! Happy riding!
Ja S
1 reviews US
Excellent ergonomics and durability
Excellent ergonomics and durability, and arrived faster than expected from US distributor. The 17degree sweep 30x bar is not hard to get used to, still very in control descending despite relaxing the shoulders a bit, and for climbs it’s simply amazing, very efficient leverage
Date of experience: December 16, 2022
Glad you're stoked on the new bar! Happy Riding!
Bill
1 reviews US
I recently upgraded my cases and…
I recently upgraded my cases and purchased some new mounts. I had an issue with my MTB Pro mount that had vibrated loose and I lost the sprocket spacer that goes between the mount and the case attachment. Oscar worked with me and we were able to find the part in a returned unit and he sent it to me to get back on the road. I like the products and will continue to use them
Date of experience: December 05, 2022
Thanks for your purchase!
Marilyn
1 reviews CA
Quick response to my questions by an…
Quick response to my questions by an actual human! Also, a successful outcome to my concerns.
Date of experience: December 06, 2022
We appreciate the acknowledgement that we are not robots on the other end! Also happy to hear we could resolve your issue Marilyn. Thanks for working with us!
Christopher Parent
1 reviews US
Verdict is still out
Verdict is still out. This saddle replaced my old Selle Italia. Both seem very similar in comfort. I was expecting more from the SQ. Perhaps I just sized myself incorrectly and need the 14 instead of the 13.
Date of experience: December 20, 2022
It is important to us in making sure customers walk away with a pleasant experience, and we are sorry that it did not seem to go this way for you so far. We would be more than happy to help assist in finding the right saddle and size for your needs. Feel free to reach out to us if you have any questions or you would like recommendations! [email protected]
Wyatt Kindler
1 reviews US
Pressure just on the sit bones
Pressure just on the sit bones. Very comfortable.
Date of experience: December 01, 2022
Happy to hear, thanks for your purchase Wyatt!
David McCraney
1 reviews US
Good communication
Good communication. I like that you have a US website and it's easy to order items there. Everything shipped out quickly. Of course the quality of the products is superb. Website is a bit difficult to navigate because handlebar specs aren't tabulated in the traditional fashion (rise, up, back, length) and information about reach would be very helpful for the 30X series; we rely a great deal on reviews to get this information. But, the reviews are good and I feel the enthusiasm is justified, as they have nailed the ergonomics
Date of experience: December 02, 2022
We appreciate the feedback David! We in return rely on these kinds of reviews to help better our product and support. Our web shop is actually undergoing a revamp, in which we hope to soon provide more detailed information for customers. Until our updates are completed, we suggest using our parent site based out of Germany for product specs, www.sq-lab.com. Thanks again for the review!
Phillip
1 reviews US
I Like it a lot
Very fast shipping. Seat is very comfortable for me w least resistive white active piece. Holiday sale made it even better.
Date of experience: December 23, 2022
Glad you were able to utilize our holiday sale. Enjoy the new saddle Phillip!
Andy L
1 reviews US
I am talking about customer service
Bought a saddle on Cyber Monday got a good price; however, a week later what i received a damage saddle. Emailed the customer service to get a replacement took me about another week. I have never been asked box dimension and glossy weight by customer service for return shipping label. After that, I have never heard from them for couple days. Emailed again, got a trucking number, day after that received another, I don't even know which is correct, phone calls have never been picked up, only email will be reply.
Date of experience: December 21, 2022
It is important to us in making sure customers walk away with a pleasant experience, and we are sorry that it did not go this way for you. It seems that there was some miscommunication on our end, which we hope to have taken as a learning lesson and avoid in the future. We have also repaired our phone lines, as it seems that we may have been experiencing a malfunction during that time and were not aware of it until after resolving your situation via email. If there is anything else we can do to make it right, please reach out to us at [email protected]. Again, we apologize for the troubles caused and hope that you are enjoying the new saddle now.
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About
SQlab is your expert for ergonomic bicycle components and accessories like bike saddle, grips, handlebars and stems. SQlab has specialised in the three contact points of the bike (Hands - Pelvis - Feet). A bicycle saddle must not only fit perfectly to both the male and female anatomy, but also correctly spread the body weight from a medical point of view. The grips must prevent numb fingers, must be easily and securely assembled and be a good fit for the hand. In particular our saddles, and our fitting process, which determines the perfect saddle width, have made us the most successful saddle manufacturer in tests of bicycle magazines. You will not only find the perfect saddle, grip, bars and other components here, but also many tips and tricks around ergonomics and how to correctly fit and adjust the SQlab-products for the three contact points. You can purchase our products at your local authorised dealer or here in our online shop. However, we highly recommend the purchase through your local authorised dealer as the face-to-face advice and particularly the sitbone measurement is a service only your brick and mortar authorised dealer can provide.