Reviews 3.9
410 total
Valued Customer
1 reviews US
Excellent customer service
Excellent customer service! Fast shipping and the saddle is PERFECT!
Date of experience: June 12, 2022
Happy you had a good experience! Thanks for shopping with us!
Patrick Taliaferro
1 reviews US
Only prob was shipping took a while
Only prob was shipping took a while
Date of experience: June 17, 2022
We appreciate your business and honesty! It does seem that there have been some widespread shipping delays as of lately. Hopefully this will not be an ongoing issue.
Steven Jones
1 reviews US
The service from the website was…
The service from the website was without fault. Very fast and easy. The saddle was perhaps not appropriate for me. First, I am 67 and ride maybe 100 miles a week. So not hard core. Saddle was minimalist. I really like the shape and it feels good but prefer my Fizik Argo with a bit more padding. I believe hard core roadies may really like this saddle, but its marginal for me.
Date of experience: June 18, 2022
We are sad to hear the saddle may not be the right fit for you. So long as the saddle is in new, re-sellable condition, a valid receipt, and purchased within our return window, we do accept returns. It is recommended that during the trial phase to use a protective framesaver type of film or wrap seat rails with electrical tape to avoid scratching the rails to ensure extreme care. Please feel free to contact us if you would like to follow up at [email protected]. Otherwise, we hope that you are able to find the best saddle that suits you!
Mickel Collins
1 reviews US
Got these bars on 3 different bike to…
Got these bars on 3 different bike to get rid of wrist pain
Date of experience: June 26, 2022
Happy to hear you have found a resolution Mickel! Thank you for purchasing with us!
Scott Ruar
1 reviews CA
The shipment is too slow plus the…
The shipment is too slow plus the shipping fee of $30 did not cover duties and taxes. I placed an order 8 days ago and it only got shipped 5 days after that. I had to email them just to get the tracking number. Not really worth buying from this site for Canadian customers.
Date of experience: June 26, 2022
We apologize for the complications in your order Scott. Despite the generous discount we had offered, it seems that we still have some kinks to straighten with our Canadian shipments. In the meantime, we hope to maintain transparency with our shipping policy, as to ensure customers are aware of the fees they will incur when shipping to Canada. If there's anything else we can help resolve, please contact us at [email protected].
Chad Biesinger
1 reviews US
Awesome seat
Awesome seat, fits me fat ass perfectly and I don’t even ride with a chamois anymore. If your thinking about, do it, you won’t regret it
Date of experience: July 03, 2022
We are happy to hear you are enjoying the saddle so far! Enjoy the trails out there!
Edgar Avoyan
1 reviews US
Been 3 weeks and im still not getting…
Been 3 weeks and im still not getting my refund
Date of experience: July 04, 2022
We apologize for the delay in processing your Return. Due to peak season, we are experiencing a high volume of returns and orders. With that, our returns are taking a couple weeks to process at this time. We were under the impression that the issue had been resolved, being that we've been in contact over this time and had notified you that the refund will be issued shortly. Since that time, we have done so... We are working diligently on improving our timeliness, and hope to in the future avoid situations like this one. Again, we apologize for your return being effected by the delays. If there's anything else we can help resolve, please contact us at [email protected].
scott scott
1 reviews US
Nice addition to my cockpit, extra hand position
Well, the link sent me to the German version, hopefully folks can read this. I like these inner bar-ends, use them on my Giant Trance, for trail riding here in SoCal. The provide another hand position, (or two), including climbing & flat sections. Nice fit and ergo feel, seem to be well made, and fit snugly before even tightening. I have them on Salsa Bend Deluxe 720mm bars, (they have a 23 degree back-sweep, similar to some of the SQLabs). My only complaint, (not a fault of the inner-bars, is I'm unable to grasp these with 3 fingers, (& a thumb), since my brake hydraulic reservoir is in the way. Yes, I could have gone with the 410 / 402 set up, but I like a long grip, to move hands in or out on the bars. The way I run my other controls, I have these right next to grips, (bolt on type). I keep mine facing forward quite a bit, works fine, (less likely to hit them in a crash, too, hopefully). Would recommend for those wanting other hand positions, different type of leverage points on their bars.
Date of experience: July 09, 2022
We appreciate the insight and providing information on your experience as this should be very helpful for future customers when browsing our grips. Thank you for the review and purchase Scott!
Ward Swallow
1 reviews US
Product unable to be delivered in a timely manner. Customer service agent could have cared less-argumentative. Company clearly unconcerned regarding their customers.
Very poor customer service
Date of experience: July 11, 2022
Hello Ward, I'd like to again offer apologies for not being able to meet your expectations despite numerous apologies by our customer service team for the 2 day delay. I hope you're able to find a product and company to meet your expectations, thanks!
Joe
1 reviews US
Transaction went smooth and the product…
Transaction went smooth and the product is excellent.
Date of experience: July 15, 2022
Happy to hear you're enjoying the product so far. Thank you for your order Joe!
Chris Casey
1 reviews US
2nd order of 2pr of SQ Lab's liner…
2nd order of 2pr of SQ Lab's liner shorts. Excellent chamois and breathable perforated fabric. Fast shipping too.
Date of experience: July 16, 2022
We appreciate your continued business with us! Glad the liner shorts have worked out well.
customer
1 reviews US
Nice tools to find what suits you
The provided fit kits provided help me mind what best fits me—excellent quality saddle, very comfortable for my use.
Date of experience: July 26, 2022
Glad to hear the measuring kit helped find a saddle best suited for you! Thank you for your order, and happy riding!
Paul
1 reviews US
No more lower back pain
No more lower back pain, a good uphill perch, and I quiet Grendel bone. Best saddle I’ve ever owned. Definitely worth the extra cost.
Date of experience: July 28, 2022
Happy to hear our saddle was able to help mitigate your back pain! Thanks for your order Paul!
Greg R.
1 reviews US
I received my Sit bone measuring tools…
I received my Sit bone measuring tools promptly. I also received prompt and responses to my questions about their saddles. This seems like a great company. I’m just waiting for my saddle to be in stock again.
Date of experience: August 04, 2022
Thanks for the kind review Greg. Hopefully we will have more in stock soon!
Ed T
1 reviews US
Great saddle
This saddle is very well made and comfortable. From the first ride it was so much better than other saddles I have used
Date of experience: August 10, 2022
Happy to hear you've been enjoying the saddle so far. Thanks for purchasing with us Ed!
E.J.
1 reviews US
SQ Labs has some of the very best…
SQ Labs has some of the very best ergonomically engineered products in the cycling industry. This purchase was my third 612 carbon saddle for my road bikes and I also have a 611 on my mountain bike as well as a cranked MTB handlebar. While the products are clearly 5 star, the still relatively new US distribution still has a few bugs but has come a long way in the last three months. On this order, it never showed as shipped even though I received the product less than 48 hours after placing the order. I got a shipment notification about three weeks after actually receiving the saddle. Once they get these little bugs worked out, I will be fully in the 5 star camp for SQLabs USA
Date of experience: August 11, 2022
Happy to hear your most recent purchase has been going well so far! We also appreciate the honest feedback regarding the bugs. It is still a working progress, but are happy to know our service has improved. Thank you for your long standing business and patience as we go through this transition E.J!
Leonard Hom
1 reviews US
My Second SQ Labs saddle
I brought my first SQ Labs saddle about five years ago but it got ruined in a crash. This is my second SQ Labs saddle and the best one yet. Very comfortable, great saddle! Makes the riding experience that much better, thank you!
Date of experience: August 15, 2022
We appreciate you continuing to support the brand! Happy riding!
Cycling Therapy
1 reviews US
Quick service - Fantastic Product
Quick service. Product arrive in a timely fashion as ordered.
Date of experience: August 15, 2022
Glad to hear you had a positive experience with our service. Thank you Kona!
Greg Smith
1 reviews US
Very good overall experience
Good website and checkout, with prompt shipment. Customer service gave timely help with tracking. Quality merchandise that is somewhat hard to find elsewhere, with price justified.
Date of experience: August 16, 2022
Happy to hear you had a great experience. Thank you for shopping with us Greg!
Kerry B.
1 reviews CA
Great Service
I was extremely pleased with the customer service I received from everyone at SQ Labs. 10 out of 10 for thoroughness, timeliness and accuracy.
Date of experience: August 17, 2022
We are happy to know your experience with our customer service was pleasant! Your input during our company transition has also been greatly appreciated. Thanks Kerry!
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About
SQlab is your expert for ergonomic bicycle components and accessories like bike saddle, grips, handlebars and stems. SQlab has specialised in the three contact points of the bike (Hands - Pelvis - Feet). A bicycle saddle must not only fit perfectly to both the male and female anatomy, but also correctly spread the body weight from a medical point of view. The grips must prevent numb fingers, must be easily and securely assembled and be a good fit for the hand. In particular our saddles, and our fitting process, which determines the perfect saddle width, have made us the most successful saddle manufacturer in tests of bicycle magazines. You will not only find the perfect saddle, grip, bars and other components here, but also many tips and tricks around ergonomics and how to correctly fit and adjust the SQlab-products for the three contact points. You can purchase our products at your local authorised dealer or here in our online shop. However, we highly recommend the purchase through your local authorised dealer as the face-to-face advice and particularly the sitbone measurement is a service only your brick and mortar authorised dealer can provide.