Reviews 3.9
410 total
Matt Hundemer
1 reviews US
I was having shoulder issues while…
I was having shoulder issues while riding my bikepacking rig with the stock handlebar and traditional grips. I ordered the 30X 16 degree handlebar and the Grip 710. First day riding the new setup I noticed immediate relief in my shoulders, elbows, wrists, and hands. Best bike investment I've made in a while. Highly recommend trying.
Date of experience: April 19, 2023
Always nice to hear a successful outcome in improving previous discomforts. Enjoy the trails out there, Matt!
Rv owner
1 reviews US
Great saddle and great customer service!
I ordered 2 saddles and 1 did not work well for me. The return process was quick and easy. The 614 saddle I am keeping is awesome.
Date of experience: April 13, 2023
We are sorry to hear the first saddle did not work out for you, but we are glad you were able to find a suitable replacement. Enjoy!
David L
1 reviews CA
GOOD COMMUNICATION
GOOD COMMUNICATION, GREAT PRODUCT
Date of experience: April 21, 2023
Thanks for the kind review, David! Take care!
Michael
1 reviews US
My purchase experience was actually a…Nightmare Turned Into Something Positive!
My purchase experience was actually a comedy of errors. It would be difficult to invent such a series of interlocking failures, beginning with "inventory" for sale that didn't exist, continuing to someone "grabbing" a replacement saddle that had been allocated to me and ending with FedEx losing my shipment for nearly a week. But Cerice from customer service transformed this potential nightmare into a customer experience that was ultimately very positive. How did Cerice do this? Three things: 1) forthright honesty, 2) timely corrective action and 3) clear and complete communications with me. My testing and evaluation of the SQlab saddle is not yet complete. But if it can outperform my trusty Brooks B17, I wouldn't hesitate to buy another saddle from SQlab USA.
Date of experience: April 21, 2023
Your experience truly was a compilation of extremely odd and unprecedented misfortune! We really appreciate you still leaving such a kind review and being wiling to give us another chance.... regardless of the shipment nightmare. We hope that your evaluation goes well, and thank you again! Take care, Michael.
MICHAEL MCCATHERN
1 reviews US
Great product with great service.
Site navigation is excellent with plenty of information to help make informed decision. Ordering is straight-forward with timely notificatiions about shipping process.
Date of experience: April 22, 2023
Glad to hear the order and shipping process went smoothly for you. Enjoy!
Tim
1 reviews US
Product out of stock contrary to…
Product out of stock contrary to website, communication slow and remedy unsatisfactory.
Date of experience: April 22, 2023
We are sorry for the inaccurate inventory reflection at the time. Stock levels fluctuate daily as we receive shipments and items are purchased. This is particularly true for low-stock, closeout items like the saddle you ordered. We are working hard to improve our inventory adjustments and appreciate any patience in the meantime. As mentioned in our mail conversation, we have attempted to offer an alternative option (current version of the same saddle) with a discount but understand that was not enough to resolve the situation entirely. We are sorry we could not fulfill your original request. Take care
Shawn F
1 reviews US
Wonderful help when I needed it.
Wonderful help when I needed it.
Date of experience: April 19, 2023
Thanks for the review Shawn. Happy to know we could help.
Merle Knipple
1 reviews US
Prompt service and delivery
Had no issues ordering my crash replacement and the service response was excellent.
Date of experience: April 19, 2023
Glad to hear you had a pleasant experience!
Russ
1 reviews US
Order a seat on your web site that…
Order a seat on your web site that showed 6 seats remaining. The order was accepted and then a day or so later I got an email saying sorry but it’s no longer in stock. It was a discontinued model. The order was accepted, it should have been filled….thanks for the reminder to be sure I got the refund.
Date of experience: April 27, 2023
We are sorry for the inaccurate inventory reflection at the time. Stock levels fluctuate daily as we receive shipments and items are purchased. This is particularly true for low-stock, closeout items like the saddle you ordered. We are working hard to improve our inventory adjustments and appreciate any patience in the meantime.
Jordan Mayhew
1 reviews US
Very helpful
Good communication, great products
Date of experience: April 21, 2023
Thanks Jordan, glad you're happy with your purchase!
Darrell
1 reviews US
Have only taken 1 ride with this…
Have only taken 1 ride with this saddle, but it seems to be the best I have used
Date of experience: April 30, 2023
Thanks Darrell! We're thrilled you're happy with your saddle!
David
1 reviews CA
Fantastic service
Quick and efficient order processing and delivery
Date of experience: May 02, 2023
Glad to hear your order experience was a smooth process!
Benjamin Bass
1 reviews US
Significant improvement in comfort and arm pump
Great products! MY SQlab bars make a noticeable difference in comfort vs. the stock bars on my mountain bike. I rolled them forward a bit more than expected, but it was pretty quick to find the sweet spot during the initial setup. They're not overly flexy, but the improved wrist comfort is significant after big park days and on steep descents, specifically reducing arm pump and reducing tension at the outside of my wrist. Previous bars I've used recently include oneup, Raceface, and Promax. They all hovered around an 8-9 degree backsweep, and the 12 degree backsweep SQlabs bars are noticeably better for me.
Date of experience: May 03, 2023
Thank you for the detailed review, it is helpful to understand true user experience as to pass along to future customers. Keep enjoying the trails out there!
Cmoto48
1 reviews US
Great price on an awesome saddle
Great price on an awesome saddle. First time on a SQlab and the comfort on the long climbs is awesome. Already purchased another for my other bike.
Date of experience: May 02, 2023
Happy to hear your saddle has worked well for you so far! Thanks for your support!
C Capp
1 reviews US
The seat is great but the email blitz…
The seat is great but the email blitz to get me to post a review it has been annoying. Well here you go - This is me acting on the sixth email I’ve received pestering me for a review in the span of a few weeks. Editing stars to reflect reply- thanks for updating that!
Date of experience: May 01, 2023
We genuinely apologize for this spam mail. That was not at all our intention, and we appreciate you bringing this to our attention. It seems that when setting up our Trustpilot account, it was duplicated. The intention was to send the invitation 10 days after purchase, and 1 reminder 7 days later. 2 requests in total. Although with the duplicate setup, it seems that some funky things occurred which was causing customers to receive the mass emails. We have repaired the problem so customers should only receive 2 Trustpilot requests in total now. Please feel free to reach out to us with any further questions or concerns. Thanks again for the honest feedback, Chris. [email protected]
Frank Park
1 reviews CA
A simple delivery to Canada seemed to…
A simple delivery to Canada seemed to be very difficult. You ask me to reconfirm my address numerous times. It's a good thing that it was a no-cost item. If this happened with an actual paid item, then there's no way I would order again.
Date of experience: May 04, 2023
We want to deeply apologize for the complications shipping the "free measure kits" to Canada at this time. We are working on resolving this issue, and in the meantime have resorted to sending Canadian customers PDF formats of the measure kit. Additionally, as to clarify, this is only a current issue with our "free" items shipping into Canada. I've reached out to you via email, and have included one of these PDF formatted kits. If there's anything else we can do to help rectify the situation, please let us know.
Michael Fuelling
1 reviews US
As advertised!
Product arrived as scheduled. The seat and grips exceed the description on the website. What a difference it made from our old grips and seat. Instructions made it easy to install. Can't get much better than a product that exceeds your expectations.
Date of experience: May 14, 2023
We are happy to hear SQlab has exceeded your expectations! Enjoy!
Blake Treadway
1 reviews US
Stapling under seat is loose.
The stapling under the seat does not look as clean as my old saddle. The material is not tucked and looks like it will store dirt.
Date of experience: May 16, 2023
We are sorry that the quality of your new saddle is not satisfactory. If you could please reach out to our customer service team, we'd be more than happy to look into this further. [email protected]
Peter
1 reviews US
Great saddle, great service.
Bought a 14cm 612 ERGOWAVE and have 600 miles on it now. It is the most comfortable saddle I've ever had. I've tried many saddles over the years as I often have discomfort in perineal area. Saddle shape (raised in rear is better than flat), cutout/indent shape/size, and material all make a difference. The old Avocet saddles from the 90's were my previous favorite. I've tried larger, softer "comfort" saddles in addition to traditional/racing saddles but I seem to sink in to those too much - firm with the right shape is better. I've also tried tilting the saddle but that creates its own problems such as gradually sliding forward. I mounted the 612 middle and level and it was great with no slip and no further adjustments. I am 6'2" 175lbs and followed the SQlab instructions to determine the 14cm width. Customer service was very helpful and responsive to emails as they were originally out of my size but scrambled to find me one anyway.
Date of experience: April 23, 2023
We love hearing personal success stories like this, especially after a long trial. Much appreciated for the positive feedback, Peter! Happy riding.
Tim
1 reviews CA
Great experience from engaging and…
Great experience from engaging and informative website ease of delivery and the best goddam saddle I have ever ridden
Date of experience: May 11, 2023
Happy to hear you found our online resources helpful and are enjoying the saddle! Take care, Tim!
Contact
About
SQlab is your expert for ergonomic bicycle components and accessories like bike saddle, grips, handlebars and stems. SQlab has specialised in the three contact points of the bike (Hands - Pelvis - Feet). A bicycle saddle must not only fit perfectly to both the male and female anatomy, but also correctly spread the body weight from a medical point of view. The grips must prevent numb fingers, must be easily and securely assembled and be a good fit for the hand. In particular our saddles, and our fitting process, which determines the perfect saddle width, have made us the most successful saddle manufacturer in tests of bicycle magazines. You will not only find the perfect saddle, grip, bars and other components here, but also many tips and tricks around ergonomics and how to correctly fit and adjust the SQlab-products for the three contact points. You can purchase our products at your local authorised dealer or here in our online shop. However, we highly recommend the purchase through your local authorised dealer as the face-to-face advice and particularly the sitbone measurement is a service only your brick and mortar authorised dealer can provide.