Reviews 3
201 total
Lindsey B
1 reviews US
Great customer service!
Customer service on the phone was efficient and clear with their advice. Follow up email was prompt and directions were clear through whole process. Insurance claim was resolved quickly.
Date of experience: May 30, 2023
Lindsey, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Lorraine
1 reviews US
Good customer service
Bertram found out why I didn't get email updates as they had an error in the email address. He was able to give me a claim number and inform me I was being given a partial payment for my claim.
Date of experience: June 14, 2023
Lorraine, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Michele R
1 reviews US
Very responsive in a horrible…
Very responsive in a horrible situation. Kept us in the loop of the process. Took our calls and was very understanding of the events of the Maui disaster.
Date of experience: August 30, 2023
Michele, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Deborah S
1 reviews US
Every person that we spoke with was…
Every person that we spoke with was very professional and helpful. The website to submit our documents for our claim was very user friendly.
Date of experience: August 29, 2023
Deborah, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
KAY BRANSON
1 reviews US
Unfortunately
Unfortunately, life necessitated we cancel our trip. Arch Red Sky was very easy to work with to get reimbursed for our deposit. They were professional and quickly processed our claim.
Date of experience: August 21, 2023
Kay, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Bonnie G
1 reviews US
The experience was painless
The experience was painless! Just what I needed.
Date of experience: September 04, 2023
Bonnie, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Mary
1 reviews US
Excellent Customer Service
Easy application, excellent communication, quick direct refund. We took travel insurance on our Florida beach trip with the risk of hurricane season and we are so glad we did. We had a mandatory evacuation the second day of our trip due to Hurricane Idalia. We contacted Red Sky and they were so easy to work with and helpful with information about the process. From the submittal of our application, to receiving our refund directly into our bank account, the process only took about three weeks to close. Excellent customer service. I would not hesitate to use Red Sky for travel insurance in the future.
Date of experience: August 28, 2023
Mary, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Margot P
1 reviews US
I am very pleased how Sky Red solved my…
I am very pleased how Sky Red solved my issue. I really couldn’t make my wish trip and submitted all the information needed to them. They were fast did not make more inquiries and return my money in a timely matter. They are very professional and so really appreciate it.
Date of experience: September 14, 2023
Margot, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Debbie Brundage
1 reviews US
Excellent
Speaking to the rep was easy and then got all the information filled out and sent it in and a few weeks later received my check. Excellent
Date of experience: September 18, 2023
Debbie, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
David
1 reviews US
Refused to pay the claim
Refused to pay the claim, we are suing them in New York.
Date of experience: February 11, 2023
David, Thank you for reaching out to us. Travel insurance is a named peril insurance, meaning only covered events outlined in your policy are insured. Unfortunately, your circumstance did not meet a covered reason under your policy. We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy. If you have any further questions you can contact us at 866-889-7409. Regards, The Arch Red Sky Team
MZ
1 reviews US
Trip was canceled due to acute medical…
Trip was canceled due to acute medical issues. The claim process was seamless and timely. Excellent customer service . . very accommodating and informative. Completely satisfied.
Date of experience: October 09, 2023
MZ, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Michelle Carr
1 reviews US
Don't use them
Booked our 25th wedding anniversary to Maui. Got Red Sky Travel insurance for our condo rental. Maui wildfires occurred so we had to cancel our trip - Maui was in a state of emergency and told tourists to not come. All our airfare and tours were fully refunded because of the wildfires. Every other business we talked to was sympathetic and understanding! Put a claim in through Red sky travel insurance for our money on the condo rental and we were denied!!!! They said because the condo rental company gave us a credit to use in two years. We don't want to go to Maui in the next two years, we wanted to go to celebrate our anniversary!!!. Plus Lahaina is burned down! Why would we go now to visit Lahaina? It's gone. None of this makes any sense. Why get travel insurance to just get denied when a state of emergency occurs? Upsetting beyond belief. Also, we looked at the condo we rented and it's now $3000 more to rent on top of what we originally paid. It's not right. People get insurance for these emergency situations. To get denied is beyond me. We lost over $6000 because of this. Horrible that Red Sky Travel Insurance is doing this to other, and by reading the reviews online, to numerous other people.
Date of experience: October 13, 2023
Michelle, Thank you for reaching out to us. Travel insurance is a named peril insurance, meaning only covered events outlined in your policy are insured. The policy you purchased provides coverage for Non-Refundable prepaid payments or deposits for the vacation rental. In this case, a future travel credit is considered a refund under the policy. This was communicated to you in the explanation of benefits on 10/13/2023. We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy. If you have any further questions you can contact us at 866-889-7409. Regards, The Arch Red Sky Team
customer Riley
1 reviews US
defineltelly not
Would not recommend this company. Had to evaculate the outer banks due to Tropical storm, All ferry's off the island were canceled. I managed to get on the last ferry before those closed. No way on or off the island for 5 days. Filed a claim and they rejected. Never will use them again.
Date of experience: September 20, 2023
Riley, Thank you for reaching out to us. We'd like to understand more about your experience and obtain more information about your 1-star review. When you have a moment, please send an email to [email protected] with your reservation number and vacation rental management company so we can review your case in more detail. Regards, The Arch Red Sky Team
Hudson Susan
1 reviews US
Prompt and informative
I had a medical event which forced me to leave my vacation 11 days early. Red Sky and its representatives were very helpful and communicated with me all along. I received a prompt decision and a check in about 10 days. I am very appreciative.
Date of experience: October 12, 2023
Susan, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Julie B
1 reviews US
Patience, respect, and politeness make a difference
The representatives that I talked to on the phone were very polite and respectful and answered all the questions that I had. They were patient to explain the forms and what was needed to complete the process of filing for a refund.
Date of experience: October 17, 2023
Julie, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Nancy B
1 reviews US
The site was very easy to navigate
The site was very easy to navigate. Everything was completed in a timely fashion. Thank you.
Date of experience: October 20, 2023
Nancy, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Kathleen S
1 reviews US
The representatives were all…
The representatives were all professional and very helpful. I was impressed with their quick responses and how easy they made the whole experience. Thank you...
Date of experience: October 20, 2023
Kathleen, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Nancy Greathouse
1 reviews US
Efficient, thorough and settled quickly
Website was easy to use. Doctor’s submission was requested by myself; however, dr office was dragging their feet and I had to keep calling. Red Sky kept me advised the claim was open and offered an option. That helped resolve claim quickly. Always get travel insurance. Stuff happens even with the best plans.
Date of experience: October 20, 2023
Nancy, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Linda C
1 reviews US
Easy and efficient online to start the…
Easy and efficient online to start the claim. Had to call with questions and received prompt attention.
Date of experience: October 26, 2023
Linda, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Barbara S.
1 reviews US
Very good review.
The first person I talked to was not very helpful. I called a second time and get very good help and assistance that I was able to follow. Having a real person to talk to made it very good. The email updates were very helpful to know that it was being addressed. If I had a question I called and was helped. It took a long time but the email updates were very helpful.
Date of experience: October 13, 2023
Barbara, Thank you for taking the time to leave a review. We appreciate your feedback. Regards, The Arch Red Sky Team
Contact
21085
Hunt Valley, MD
US
About
Arch Red Sky Insurance offers travel insurance for the vacation rental industry, providing coverage for coastal, lake, ski and mountain destinations.