Reviews 3
201 total
Nick F
1 reviews US
Documented mental health incidents aren't covered
Mental health incidents aren't covered. After 1 month of no responses, they finally responded that the guest of honor who had/was still having a mental health crisis would have to get their doctor to fill out Red Sky paperwork. I offered to provide documentation from hospitalizations, involuntary commitments, police reports, and everything but this guest refuses to acknowledge they have an issue so they won't get their doctor to fill out paperwork. Red sky offered no alternative. It was really a waste of hundreds of dollars and I'll never use them again
Date of experience: October 14, 2021
Nick, Thank you for reaching out to us. In order to adjudicate a claim, whether to approve or deny, our examiners require complete documentation supporting such claim. An Attending Physician Statement is necessary in this instance to properly evaluate your claim. If your circumstance changes and you are able to provide the appropriate documentation, we would be happy to move forward with your claims process. Regards, The Red Sky Team
D M
1 reviews US
First I appreciate the vacation payment.
First I appreciate the vacation insurance reimbursement payment. However I am disappointed that I contacted the Agent of my account four times. Twice by email and twice by telephone calls leaving message both times, From beginning of my contacts it took over two weeks to get a response. All four communications were of inquire about what other information was needed and how could I help. For my experience, I always found responding to a customer inquires was a necessary courtesy.
Date of experience: October 15, 2021
D M, Thank you for reaching out to us. In reviewing the communications on your claim, we agree that the level of service you received is not indicative of our usual service and the high standards that we strive to meet for all of our travelers. We apologize for any inconvenience experienced during this process. Our claims manager is aware of the situation and we will use this experience to improve our claims communication for the future. Regards, The Red Sky Team
Leigh M
1 reviews US
Satisfaction
After satisfying the requirement of specific supporting documents, which took longer than I realized it would, RedSky refunded me the full amount of my claim. Thank you, RedSky!!
Date of experience: October 20, 2021
Leigh, Thank you for your review. We hope you keep us in mind when planning your next trip! Regards, The Red Sky Team
Peter and Pamela Barile
1 reviews US
The Red Sky reps were very courteous…
The Red Sky reps were very courteous and informative in our telephone conversations. We did our claim by mail and the reps were very helpful in explaining the process and time line. All in all a positive experience for such a sensitive and an important situation to our family. Sincerely, Peter and Pamela Barile
Date of experience: October 24, 2021
Peter and Pamela, Thank you for taking the time to leave a review. We are happy we could provide a smooth claims process for you. We hope you will keep us in mind when planning your next trip. Regards, The Red Sky Team
James C
1 reviews US
Quick refund on my situation
Quick refund on my situation, next trip will buy insurance again through Red Sky
Date of experience: November 02, 2021
James, Thank you for your review! We are glad we could provide you with a smooth claims process. We look forward to protecting your next trip. Regards, The Red Sky Team
Faye Knight
1 reviews US
I booked vacation several months in…
I booked vacation several months in advance, it was suggested I purchased the travel insurance for unforeseen incidents, I was packed and ready to head to my destination, when tropical storm Claudette was deemed dangerous for travel, I filed a claim with Red Sky and was denied, I appealed and was denied, I appealed again with several articles regarding Claudette and coverage listed in policy and was approved, I don’t think it should have been denied to start with, but I am very thankful that it was finally approved.It made me wonder why buy travel insurance.
Date of experience: November 10, 2021
Faye, Thank you for taking the time to reach out to us. In order to adjudicate a claim, whether to approve or deny, our examiners require complete documentation supporting such claim. The initial documentation submitted with your claim did not support our trip cancellation policy language as a covered reason. Once we received the appropriate documentation through your appeal, we were able to approve your claim. If you have any more questions concerning your claim, please contact us at 866-889-7409. Regards, The Red Sky Team
Shirley P
1 reviews US
Very pleased
Very pleased! We had to cancel our trip at the last minute. So happy we had the insurance. Will always have the insurance. Outstanding company!
Date of experience: November 11, 2021
Shirley, Thank you for taking the time to leave a review. We are happy you were satisfied with our service! We hope you keep us in mind for your next trip. Regards, The Red Sky Team
Gayle L
1 reviews US
Medical Issues
We had to cancel our trip because my husband had a stroke. After reading some of the reviews I wasn't feeling very hopeful about receiving a refund. I sent in the appropriate documentation from our doctor and received a refund approximately a week or so later. I was pleased with the speed of the refund.
Date of experience: November 11, 2021
Gayle, Thank you for your review! We're glad we could support you during your claims process. We hope you keep us in mind when planning your next trip. Regards, The Red Sky Team
DY
1 reviews US
I give 3 stars because of the hassle I…
I give 3 stars because of the hassle I had to go thru to prove how UNSAFE & how we could have had loss of life, even with everyone in the US who watch the weather & know where devastation of hurricanes have passed thru & it doesn't happen in just a day as hurricanes continue to devastate as they flood, etc for days. I felt it took way to long from filing our claim & all the documentation we had to retrieve on the path of the hurricane & our travel path to get this claim settled. THIS WAS TRULY EXHAUSTING!! To Red Sky, please don't put others thru this lengthy process when insurance companies collect millions in premiums, as we buy, counting on your company to help keep our families safe if we need to file a claim, as we needed to this time, in order for us to be safe & the sadness & unhappiness of our family not being able to take our trip.
Date of experience: November 16, 2021
DY, Thank you for taking the time to reach out to us. In order to adjudicate a claim, whether to approve or deny, our examiners require complete documentation supporting such claim. The initial documentation submitted with your claim did not support our trip cancellation policy language as a covered reason. Once we received the appropriate documentation through your appeal, we were able to approve your claim. If you have any more questions concerning your claim, please contact us at 866-889-7409. Regards, The Red Sky Team
Harland C. W
1 reviews US
Reliable coverage
We were forced to cancel our Florida beach vacation due to serious illness. We submitted our claim, forwarded the requested Physician’s Statement, and received a full refund (less the insurance premium, of course) all within a month or so. Also, their Customer Service Folks could not have been more courteous and helpful. All in all, I was extremely satisfied. We rebooked our Florida vacation for 2022 and you can be certain I happily bought the Travel Insurance. Thank you Red Sky!
Date of experience: November 22, 2021
Harland, Thank you for taking the time to leave a review! We're glad we could provide a smooth claims process for you. We hope you keep us in mind when planning your next trip. Regards, The Red Sky Team
Patrick C
1 reviews US
Red Sky is the best.
Red Sky is the best.
Date of experience: December 10, 2021
Patrick, Thank you for your review! We hope you keep us in mind when planning your next trip. Regards, The Red Sky Team
Stacy
1 reviews US
No Bad Surprises!
This coverage provided exactly what was expected. No bad surprises. I actually had a claim - process was smooth. Documentation requested made sense and examiner was prompt. I was actually shocked at how fast the claim processed. Well organized company. Communication was great. Highly recommend.
Date of experience: December 20, 2021
Stacy, Thank you for taking the time to leave a review. We're glad we were able to provide a smooth claims process for you! We hope you keep us in mind for your next trip. Regards, The Red Sky Team
GaryBoyer
1 reviews US
Thank you for a great experience
Thank you for a great experience. I filed a claim to have my ski pass refunded. Connor in your office was my contact. When I called twice he actually answered the phone! I could talk to a human instead of endless prompts! Connor was friendly, knowledgeable and answered all my questions. When I explained to him i had to make a quick decision whether to defer my pass or wait on the refund he immediately contacted your claims adjuster while I was on the phone and told me I would be contacted the next day with your decision. Next day I received an email with all the information on my approved claim. I had the refund money in my account within 3 days. I would highly recommend your company to anyone based on my experience. THANK YOU!!
Date of experience: December 20, 2021
Gary, Thank you for your review. We are happy Connor was able to help you during your claims process! We hope you keep us in mind when planning your next trip. Regards, The Red Sky Team
kirk
1 reviews US
just wanted to say
just wanted to say, thank you Red Sky for honoring my claim when my wife had to undergo surgery, which kept us from taking our vacation in early December. I want to give a special thanks to Monica who kept us appraised of progress throughout, and the one time I did call, she personally took the call and answered my questions and went on to do diligent legwork to verify our claim. I am truly happy with the work Monica did, and happy with the company. I would use this company again!
Date of experience: December 20, 2021
Kirk, Thank you for taking the time to leave us a review. We're glad you had a positive experience with Monica! We look forward to the opportunity to protect your next trip. Regards, The Red Sky Team
Theodore & Caroline L
1 reviews US
Very Efficient and Satisfied.…
Although the insurance form was very long, the hard part was asking our doctor to fill out the form during the time when she was extremely busy fighting the pandemic. Once the form was sent in to Red Sky, they immediately responded they had received the form and continued to list the status within their company. Approval was given and we did receive the check within seven days even during the heavy Christmas mailing period. We are very grateful that we took out the insurance. We had to use it due to my COPD condition and the spread of Covid.
Date of experience: December 21, 2021
Theodore and Caroline, Thank you for leaving a review. We are happy that you had a positive claims experience. We hope you keep us in mind when planning your next trip! Regards, The Red Sky Team
CC
1 reviews MY
The communication is not clear and took…
The communication is not clear and took a long time to reply. The claim was still not filed correctly after few months and many emails back and forth
Date of experience: December 22, 2021
CC, Thank you for reaching out to us. We appreciate your patience as we required additional information to review your claim. Upon receipt of the additional information, the claim was processed and paid based on the information provided on your claim form. However, it seemed there was incomplete information on your claim form. You recently contacted us with a correction and we are reviewing the situation. We expect a speedy review. If you have any more questions regarding your claim, please contact us at 866-889-7409. Regards, The Red Sky Team
Brad M
1 reviews US
Bought travel insurance for a vacation rental…
Bought travel insurance for a house rental in San Diego. When our trip was cancelled by the property company citing COVID concerns, we filed a claim with RedSky who promptly, and without any clarifying questions to us, cancelled our claim. We had no recourse and lost thousands of dollars. Like any insurance company, Red Sky Insurance will give you “reasons” why they don’t cover your claim. In the end, if insurance companies do not actually “insure” you and your situation, it’s like a boat with a hole in it. It won’t accomplish what you had hoped.
Date of experience: December 23, 2021
Brad, Thank you for reaching out to us. Travel insurance is a named peril insurance, meaning only covered events outlined in the policy are insured. In order to be eligible for coverage for trip cancellation, the trip must be cancelled for a covered reason outlined in the policy. Border closures and stay-at-home orders are not among them. We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy. If you have any more questions regarding your claim, please contact us at 866-889-7409. Regards, The Red Sky Team
MZ Chapel Hill
1 reviews US
Actually paid out
Actually paid out! The only hassle was my urgent care uses Physician Assistants and they require an actual physician's signature. Easily resolved by my urgent care having the supervising physician sign.
Date of experience: January 05, 2022
MZ, Thank you for the review! We hope you keep us in mind for your next trip. Regards, The Red Sky Team
Jean-Yves F
1 reviews CA
Could be more simple!
Could be more simple!
Date of experience: January 06, 2022
Jean-Yves, Thank you for taking the time to leave a review. We appreciate your feedback. Regards, The Red Sky Team
CAROLE
1 reviews US
Lift Ticket Reimbursement
Thankfully I purchased trip interruption services for our family ski trip. One of my daughters became sick and tested positive for Covid while in Steamboat so she was unable to use her lift ticket. I was easily able to file a claim on line, upload supporting documents and Red Sky kept me informed every step of the way. I am confident the electronic transfer will occur as indicated within 2-3 business days.
Date of experience: January 20, 2022
Carole, Thank you for your review. We're glad we could provide you a smooth claims process. We hope you keep us in mind for your next trip! Regards, The Red Sky Team
Contact
21085
Hunt Valley, MD
US
About
Arch Red Sky Insurance offers travel insurance for the vacation rental industry, providing coverage for coastal, lake, ski and mountain destinations.