Reviews 4.5
18,207 total
Michael Drapkin
1 reviews US
Nice bait and switch
Nice bait and switch. They lure you with a cheap intro product and then hit you with a big minimum purchase to get it. Thanks, but I'll go back to Vistaprint. At least they are honest about what they do.
Date of experience: April 27, 2019
4Heroes Inc
1 reviews US
Company was unable to embroider my…
Company was unable to embroider my companies logo. Didn't find out until a week later where they sent me a sample that was very bad and would have been embarrassing to wear.
Date of experience: March 13, 2019
Pavel M
1 reviews US
Shipping fees are ridiculously expensive!!!
Shipping is $78 for 10 Fleece jackets??? That's more expensive then a 1 way southwest plane ticket that includes 2 checked bags. Also Queensboro ships slowest and cheapest way possible!!! The weight of the package should be around 15-16lb I checked fedex website it shows shipping costs $21, and I am sure they are receiving wholesale discount on shipping. Stop milking your customers on shipping fees.
Date of experience: February 14, 2019
Steve Schlor
1 reviews US
Avoid this company...i placed a order
Avoid this company...i placed a order, the hat is very small, poor materials from Bangladesh.the decals had already scraped off some, they ship in a plastic bag, not a box, it was all bent up,not worth it all, i wrote about my experience on their facebook page and they deleted it and blocked me, now i will file a dispute with my credit card company. avoid them.
Date of experience: January 22, 2019
We're sorry for the negative experience, Steve. I attempted to locate an account with your name so we could reach out and make this right, but I was unable to find one. Would you be willing to message us your email address or phone number? We would be happy to remake the hat for you or refund the order. We don't want your money unless you are 100% happy with the product. I'm so sorry, please let us know how we can make this right.
Nazir Stones
1 reviews US
Couldn't be more disappointed
Couldn't be more disappointed. I ordered a couple of dozen shirts after seeing their ad on one of the social media platforms. A few weeks later they called and then emailed me a proof of the logo I uploaded when I placed the order! That is something you do within 24 to 48 hours from the time you receive an order. I had expected the order to be here by now, only to find out that they are just getting to it. I guess if business is good and you are not busy you don't need my business. But if you need the business that you are spending money advertising to get the business and you are understaffed, you have a different kind of problem. Having the email address missing a letter, whether you typed .om or I typed it instead of .com should not cause this much delay. Glad I did not take the chance with your company. I went ahead and cancelled and just waiting on a refund now.
Date of experience: September 05, 2018
GP Risk Management, LLC
1 reviews US
USPO Failed miserably!!
Post office left package on front porch in pouring rain. Did not ring bell or knock. Shirts I ordered, although perfect, were soaking wet inside the saturated cardboard box!
Date of experience: April 07, 2018
Robert A. Harris Sr.
1 reviews US
Consistently Bad
I decided to place an order for a single item to check product and workmanship quality. I was also curious about the level of customer service offered. I had received an offer to make my first order with "no minimum purchase required". I quickly found out that there was actually a minimum. After several days and several emails to several different email addresses I received a code to bypass the minimum. I made my order. When I received the email to approve the workmanship it was, to be blunt, shoddy. The edges were far from crisp and the lettering varied in size and alignment. I rejected the proof. That was one week ago and I have had no correspondence since. I tried today to use the "CHAT" option on my account page and got an automated response which did not even address the issue I had. Workmanship......1 of 10 Providing service as advertised ..... 5 of 10 Customer service.....0 of 10 At least I am only out the cost of the one item. This is the reason I made such a small order to begin with. Now I am left with a situation where I have not received the refund I requested and can not even get anyone at the company to respond to my queries. It is my recommendation that you refrain from attempting to do business with this company. My experience has been consistently bad. I received a response almost immediately by posting a negative review. perhaps if they were as interested in direct communication with the customer as they are in protecting their reputation I might have received satisfactory customer service in the first place. I will update this review with an examination of the final product quality upon delivery. After some discussion with Queensboro customer service I let them complete and ship the one Item I had ordered as a test. When it arrived there was a 1/8 inch difference in the distance over the pocket from one end of the logo to the other. That is 1/8 inch in 4 inches. a 6.25% slope. This on an order that was already problematic and which one would suppose they were wanting to nail. I will not be purchasing any more product from this company.
Date of experience: March 19, 2018
I'm so sorry for the bad first experience, Robert. I'll have one of our Team Leaders reach out to you ASAP to try and make this right. Thank you for providing some feedback and giving us a chance to respond.
Tucks Game Calls
1 reviews US
Customer Service
I had a slight problem with a product and it was corrected very quickly. Thanks for the great service and products!!!
Date of experience: September 03, 2017
Bruno Paula
1 reviews US
Bad experience
The company is falling apart. It used to be really professional, but now its all over the place. Wrong orders, low inventory, damage invemtory.
Date of experience: July 23, 2015
I am so sorry about the issues with your recent orders, Bruno. You are being contacted directly to resolve this.
Admin
1 reviews US
RISKY BUSINESS WITH QUEENSBORO
READ THIS VERY CAREFULLY. It's very risky to order from Queensboro and you could easily get into a HUGE mess with your business plans by investing your trust in this company. In short, they failed to deliver, sold something that is out of stock, and refused to do the right thing. Here's the important details: First, the order didn't arrive on time because apparently the company was out of stock on ONE PARTICULAR item in the order, which could have been fine and a fixable situation if I knew about the problem in a reasonable time, however, nobody called me to tell me that the order wasn't being delivered. I had several different items ordered, and they held the entire order back because of their own internal stocking issue, which is strange because their website tells whether something is in stock or not BEFORE you can purchase it, because it's an inventory software, so really I don't know if that "out of stock" excuse was legit anyway... So, it's a week past the worse case delivery date I was given, and I have a promotion schedule for the upcoming week and naturally I need my promo gear that I ordered 3 weeks ago, so i call them. They tell me this reason for non-delivery (one item out of stock) and after I tell them my situation, they still won't rush out the rest of my order to me so I can have all the other items. Instead, they ask ME what they want ME to do about it, as if I'M running their business and customer service department. I ask them to ship the rest asap. They say No, it will all be shipped to you on July 6th (which would be 34 days from the day I ordered it all, which is also 20 days past their promised shipping date, AND which is over a week past MY SCHEDULED PROMO event that requires uniform (logo'd) gear to work it). UNBELIEVABLE, right? Well believe it, because it gets worse. So, I email the founder, Fred Meyers. He gets all the emails on his cell phone. Yeah, how do i know that? His staff told me. The same staff that basically told me "tough cookies" on my entire order. So, I know Fred got my email(s). Fred doesn't respond to me though, he has his assistant EMAIL ME telling me that they are refunding my money but they still won't ship me my other items i need, and they ask me to give them a chance to make up for it better in the future! Ha, seriously? In the future? They could make up for it right now! I end up having to miss the entire weeks scheduled promo because I don't have the logo'd clothing, and i look like a total unprofessional flake to the venues and staff. Because I actually care about people and my reputation (unlike Fred Meyers and Queensboro obviously), I will end up paying staff for their troubles of missed day, and I'll have to order a lot more swag to give away and make it a big blowout event so I redeem my reputation as someone who delivers like they say they will. This will cost me a lot of money to make up for Queensboro's neglectful business standards by not letting me know that they decided to hold hostage my entire order because one piece need to be restocked, which shouldn't even have that problem since they have inventory control in their software!!! So when I get the email from the assistant telling me they are refunding my money, I tell them that the money is not the issue! The huge nightmare that their neglectful business practice has caused me is the problem. And I ask them to help me redeem my situation as it has caused a huge snowball nightmare for multiple people and left me in a bad reputation situation. And what answer did I get from this request to do what's right?? I GET TOTALLY IGNORED. I emailed the assistant twice and I even emailed Fred Meyers directly again. NO RESPONSE. But the very next two days in a row I get emails from Fred promoting sales he is having. You can imagine the frustration here. Save yourself the hassle. There's not a dollar amount you could pay me to go through that again. My reputation is crushed and Queensboro deserves to pay restitution on that. Which sounds like a good next step actually.
Date of experience: July 06, 2015
C
1 reviews US
Took a month to tell me shirts I ordered were not in stock.
Queensboro took my online order, took forever to generate a usable logo that I had already designed and used on other embroidery (I'm a graphic designer), and then called weeks later to tell me the shirts were not in stock, nor would they be for 2 months. They didn't hesitate to charge me for the order though. So, shirts we needed ASAP never materialized, and it was too late to order them from another more competent embroidery company. I would NEVER order from Queensboro again.
Date of experience: March 24, 2015
I am sorry you had such a poor experience with us. This is not the norm here, nor do I want to leave it this way. I'd like to speak to you to attempt to make this right, so I ask for you to reach out to us. We're available at [email protected], 800-847-4478 8a to 7p Eastern and we also have a live chat on the site.
Horace Eller
1 reviews AU
Horrible from a major brand..
Absolutely horrible service. Ordered last week and its still not here - absolutely no resposne when i call or email
Date of experience: May 09, 2024
Hi Horace, Thank you for your feedback. I apologize that you have not been able to get a response from our Customer Experience Team. I could not pull up an order by your name. Please send me your order number and I will gladly look into the status of it for you. You may also use the link below to contact our Customer Experience Team directly. We have a live chat available Monday-Friday 9am - 9pm EST. They also respond to any emails submitted through that link within 2 hours. Again, I am sorry you have had trouble getting a response up until now. That is very unusual. We pride ourselves in our customer service. Thanks and have a great day!
Marcus Björkman
1 reviews SE
Not great service
Not great service, maybe it was this rep but not a great experience
Date of experience: January 03, 2024
Hi Marcus, I apologize that your experience with Queensboro wasn't great. We value relationships above all so I would love to know more about what wasn't great with your service. Please let me know if there is anything I can do to help in anyway. Thanks!
Mr Roth
1 reviews US
Waiting almost one month after order…
Waiting almost one month after order placed, company keeps changing delivery date.Very slow production, always another excuse, concerned if we will even get order, finally cancelled
Date of experience: January 10, 2024
Michael
1 reviews US
Way to many issues of you getting my…
Way to many issues of you getting my logo right - you were supplied with a professional logo and you chose to change the colors? Don’t ever do that. Then production time was long. Not as long as my other order that I’m still waiting for but long.
Date of experience: September 20, 2023
Hi Michael, I apologize that we were not able to embroider your logo as requested. Unfortunately there are certain stitch count and size limitations that prevent us from always being able to replicate a logo exactly as it was uploaded. Please don't forget about our No Returns Necessary Guarantee. We always want to make sure our customers our happy with anything they received from Queensboro so if that is no the case please use the link below to contact our Customer Experience Team. They will issue a refund, replacement or credit for you and you won't need to return anything. https://www.queensboro.com/contact-us.html Again, I would like to apologize for any frustration regarding your logo. Thanks and have a great day!
Eddie Athey
1 reviews US
Product delivery is too slow
The evaluation of the product can only be generally not as good as imagined, the most important thing is to improve the delivery speed of the product is really very slow
Date of experience: February 13, 2023
TOM S
1 reviews US
A very poor company policy. This company offers nice products for a…
This company offers nice products for a reasonable price, however they have adopted a policy whereas one cannot make a direct phone call and place an order. This has put me in the terrible position of possibly not receiving my shirts in time for an upcoming show. I will explain: I placed my original order on Monday. It is now Friday and my order is still not confirmed, and I will not know it it gets confirmed unless I sit here in front of my computer and wait hoping I will get a response. The original problem occurred when I forgot to add my son's shirt size. Each day, before I leave I read their email and respond before I leave to go to my knife making shop. I do not have a computer there, so I can't receive emails until I return home. I have repeatedly asked the rep to please call my cell phone to straighten out any issues. I have yet to receive a phone call. Each day that passes, which is now five days, makes it more unlikely I will receive my shirts in time for my show. This is an extremely poor way to run a business. If one of my customers wishes to speak with me, I am there for them no matter what time of the day. I will answer my phone!
Date of experience: February 17, 2023
RO
1 reviews US
THESE WERE THE lowest quality caps that…
THESE WERE THE lowest quality caps that I have encountered. They are made in China. The cap will not sustain a single washing. Better quality caps could be found in Dollar Tree, as I had embroidered years ago. I ordered these caps as samples. These caps were not the quality for samples to retailers. I give these embroidered caps (1) star. The remaining items ordered have been left in the box for nearly a year in March.
Date of experience: March 23, 2022
Anthony Evans
1 reviews US
It took so long to get the order…
It took so long to get the order correct.
Date of experience: November 09, 2022
Austin Drouin
1 reviews US
Maybe for someone else, not for me..
Overall the product for someone else might be pretty decent, quality is good and embroidery is nice. The hat I originally ordered apparently discontinued mid order / was no longer available and that's where my issues start. My order was placed September 29th, and was expected to ship October 11th, on the 17th of October I emailed them because the order still had not shipped. They gave me a $15 credit for the inconvenience, and the hat didn't end up shipping until the 19th. When it arrived on the 21st, I was a bit disappointed in the fit of the hat, I assume its a one size fit all, but I'm not certain as I don't really know which product I ended up with due to the discontinued item thing. Either way, it's borderline unwearable as it's WAYYY too deep, essentially siting down to my eyebrows. It's also TIGHT, even with the clasp loosened it's still too tight - maybe I have a weird head but all of my normal hats fit fine. Overall I expect that had I received a different hat my review would have been closer to 5 stars, but the discontinued product, order delay, and fitment were a real disappointment for my first experience with this company.
Date of experience: October 21, 2022
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About
Queensboro has been selling custom logo apparel and promotional products since 1982. In that time, we've become experts on business casual and other workwear, along with t-shirts, pens, mugs, key chains, drinkware and everything you can imagine to put your logo on. We know how to help you prepare for trade shows, conventions, and special events. After all, we've been helping folks look good for more than a quarter century!
Our prices are extremely competitive, but we hope that you are looking for more from us than just the best prices. One lesson we have definitely learned the hard way in more than 40 years in business is that, while price is important, trust, consistency, reliability, and accountability are ultimately much more valuable. So while our prices are good, the way we take care of our customers is even better.
Come see for yourself why so many have come to Trust the Queen!