This company offers nice products for a reasonable price, however they have adopted a policy whereas one cannot make a direct phone call and place an order. This has put me in the terrible position of possibly not receiving my shirts in time for an upcoming show. I will explain: I placed my original order on Monday. It is now Friday and my order is still not confirmed, and I will not know it it gets confirmed unless I sit here in front of my computer and wait hoping I will get a response. The original problem occurred when I forgot to add my son's shirt size. Each day, before I leave I read their email and respond before I leave to go to my knife making shop. I do not have a computer there, so I can't receive emails until I return home. I have repeatedly asked the rep to please call my cell phone to straighten out any issues. I have yet to receive a phone call. Each day that passes, which is now five days, makes it more unlikely I will receive my shirts in time for my show. This is an extremely poor way to run a business. If one of my customers wishes to speak with me, I am there for them no matter what time of the day. I will answer my phone!