Reviews 4.5
18,207 total
Flavio Montes
1 reviews US
Queensboro went to the dark side
A long time ago, in a galaxy far, far away......Queensboro used to be a very good business to go for imprinted materials...I must have spent tens of thousands of dollars on t-shirts, hats, and jackets...But even before the pandemic customer service and assistance deteriorated. My last 2 orders for $1K each took foreverrrr. This last one, after a month and a number of emails postponing shipping dates I just had it. It hurts to see a good business loose its compass and not even care about us little clients.
Date of experience: September 17, 2021
Phil Gaitan DJ Phil the Thrill
1 reviews US
I placed an order with Queensboro on…
I placed an order with Queensboro on April 26 for items we needed for our May 15th Grand Opening. There were many parts to the order: masks, pens, bags, embordered shirts, printed shirts, cups etc. For the most part our orders trickled in. It started getting close to the Grnd Opening date and I chatted in on line and expressed concern that our order would not be complete. They told me they would press-hard and get it done - in the nick of time I was told the order was done! And would be overnited to me! God Bless Them. The wheels fell off of Queensboro when a label was generated but no tracking information. I called and UPS claimed they never recieved the package. Where did i hear this before (eBay Sellers), I called Queensboro and they said they put it on the UPS truck themselves, which to me is hard to believe because you can't put anything on a UPS truck without it being scanned. Today I stand with "NO Bags or Shirts for my Grand Opening and Queensboro saying how great they were to complete the order and UPS saying they never recieved the Over Night Box. Worse is no one can find it. I am sure it will turn up next week when Queensboro actually finishes the order in their own good time and sends it out regular mail. So if you have Six months to wait for an order then go ahead and do business with Queensboro. But dont expect a rush and if they do, and dont plan anything important like a party, corporate event, wedding or anything else around Queensboro. Hopefully the wheels won't fall off with your order as they did with mine. Way to go Queensboro.
Date of experience: May 14, 2021
Juan Carlos Acosta
1 reviews US
I have had a very bad experience with… the production time (Delay)
I have had a very bad experience with my last order, the truth is I do not know what is happening, In the first place the order has taken longer than it should, there were two errors from the staff because the logo had letters that were not in the original design . and that delayed the process even more. after that now they say they do not know the reason for the tradanza. which puzzles me and leaves me nothing satisfied so I will have to look for other providers.
Date of experience: May 07, 2021
William
1 reviews US
I have follow their instructions at the…
I have follow their instructions at the bottom of their emails many times to unsubscribe from receiving emails, yet they continue to send me spam.
Date of experience: April 05, 2021
Hello William! We apologize that you're still continuing to receive promotional emails. Please let me know of a way to contact you or feel free to chat in with us Mon-Fri 9AM - 9PM EST - our reps would be happy to make sure that you're unsubscribed and no longer receive emails. I apologize for the inconvenience!
jason pink
1 reviews US
SUPER :-)
As usual, my items arrived on time and in budget!
Date of experience: March 05, 2021
Tami Mankin
1 reviews US
Initial order over a year ago want not…
Initial order over a year ago want not bad. Quality of polos was not what we expected but for the price, we got what we paid for. Every order after that the quality and products were getting worse and worse. Placed order for Christmas, somehow order was "shipped to wrong customer" but they had no idea who it was. Customer who received it was honest enough to call Queensboro and we received the order and this one was good. Placed a few more orders but the last two were not acceptable. Our logo is usually 4" tall, products received were 2" tall. Queensboro claimed it was the logo file that was sent and we approved it. Well not sure how to tell what size the logo is on the computer if they do not disclose it. In the end Queensboro "terminated our business with them, on their end" and it was not the owner or a management person who decided it, it was the "head person in charge of ????" So this person makes decisions for the company. Asked multiple times for "Fred, the owner" to contact me and was always told that "Fred doesnt make calls to anyone" ..... really? Fred doesnt care about customers that are not satisfied ? Interesting concept. All this after Queensboro agreed to remake the last order with the correct size of logo AND we already had another order going into production and that was cancelled also. Our money was refunded in full but just proves they dont deliver on their words to make things right.
Date of experience: January 26, 2021
Rusty Aymond
1 reviews US
The Worst Customer Service I ever!!!!
The Worst Customer Service I ever!!!! I placed a order on 12/15/2020 and approved the art work on the 12/15/2020 early in the morning. The order just stayed with no progress. I contacted them on multiple occasions and no reply or answers to the order. Finally on the 5th I finally got someone who couldn't find anything with my order so they canceled the order and refunded my money. The next day said they got the order down and will be sending it to me free of charge....however that was a lie they sent a box to my address to give me a ups address HOWEVER they changed the address back to the factory so I was lied to again! yes I got my money back BUT I wasted almost a month trying to get a product I need which now I don't have and have to start over looking to for a real business to deal with!
Date of experience: January 09, 2021
Future Generations SLC
1 reviews US
I didn’t receive my trial mask
I didn’t receive my trial mask. We looking to purchase mask but was looking to get a sample to present to the company.
Date of experience: December 20, 2020
Chris Awe
1 reviews US
Placed and Order on 11/2/20
Placed and Order on 11/2/20. Had it approved 11/5/20 Still no communication from them on where order is or if delayed. I reached out today and they said they had items missing and waiting on them. So if I don't email to see where order is I am left with no answers still. Just terrible communication.
Date of experience: November 24, 2020
Steve Miller
1 reviews US
So far I'm not impressed
So far I'm not impressed! I received a better price immediately after clicking place order, and have been unable to contact Queensboro in any way whatsoever. There is no phone number listed (which is my preference), there are no employees answering chats, and my request for a response has so far gone unanswered. This was a small test order to see if I like the company, their products, and their service before I commit to a larger order for end of year goodies for my customers.
Date of experience: November 02, 2020
Hi Steve! I'd like to apologize for the lapse in communication. As far as phone calls, we're not currently accepting calls in, but we can absolutely arrange a call with one of our associates for you. All that you need to do is send your request in to [email protected] as well as your number and the best time to call. We absolutely want to make sure that we honor the best prices for you that we can.
Alejanndro Velasquez
1 reviews US
terrible service
terrible service I month and no received nothing I try to contact to customer service and only say apologize for delay omg hard time whit this company
Date of experience: October 23, 2020
Alejanndro, I apologize for the service that you received. I'd like to look at your account to best determine what we can do here to make it right. Can you give me an email where I can contact you directly?
Glamis Veterans
1 reviews US
Too slow
This last order was my last with Queensboro. The order was needed for a tradeshow and wasn't delivered until 4 days after the event.
Date of experience: October 21, 2020
Peter Braito
1 reviews US
Poor Customer Service
After reading Queensboro's reply they simple refuse to acknowledge why they could not simply answer a customer's request for a specific delivery date and instead blame their lack of customer service on Corvid-19 and Hurricane Isaias. After three attempts to get a specific answer from customer service on when my order would ship and asking for a yes it will be shipped on the date specified or no it will not ship on the date specified.....I received "most likely", "we will try our best", "we will try to expedite your order".....Not exactly the yes or no I specifically asked for..... Decided to get a full refund and give my business to some other company with better customer service. Terrible shopping experience.
Date of experience: August 06, 2020
Hi Peter, I'd like to apologize that this was your experience with us. When placing your order, we try to make it clear that we provide only estimated shipping and arrival dates. We don't want to guarantee deadlines that we don't have full confidence we'll make. It's a particularly tenuous time right now with the ongoing COVID situation. We have to make sure that our facilities are run safely and that our employees are healthy. This means that sometimes, we're working with a limited crew. Additionally, the facility that your order was being made in was impacted by Hurricane Isaias at the beginning of the week, which caused an unanticipated delay. For these reasons, we couldn't give you a definite answer regarding your order going out by its original estimated ship date. Because of this, we were happy to issue you a full refund for your order. I see that that refund has already been sent through. You should receive that back into your account within 2-3 business days. Please let us know if there's anything else that we can do to assist.
Tony Tucker
1 reviews US
Ordered 2 shirts. Never Received the product or shipping information.
Ordered 2 shirts. Never received shipment advice nor the product.
Date of experience: June 29, 2020
Tony, I'm so sorry that you haven't received your order yet! Doing a little research, I was able to find your order. It seems like your logo was set for you to approve, but we never got your approval on it! We don't produce orders until you approve your logo. I'll reach out to you for next steps - either getting that approval from you so we can go ahead and produce your order or we can refund you.
Panama Fam
1 reviews US
TERRIBLE service
TERRIBLE service! They changed the color, font and position of my logo elements without even asking. I am so glad I requested the PROOF or I would be stuck with crap that could not be worn. Why should I trust you EVER with my needs? I wish I could post the screenshot of what they call a "proof". Google reviews were spot on with this company. FAIL, 100%
Date of experience: March 17, 2020
TRILEAF CORPORATION
1 reviews US
No one will call when I leave messages
No one will call when I leave messages, no one answers emails. I paid the $150 and asked for a phone call to setup up the web sit because of the lack of responce from Queensboro, that was on 11/4/2019. I started my order in September 4, 2019. I wonder about the service my employees will receive when the account is set up.
Date of experience: November 13, 2019
Hi there! I just want to apologize for the confusion. It does look like our previous storefront manager has already set up your store. Since then, he has left the company. Our new storefront manager has reached out to you several times via email in regards to your store and hasn't received an email back. We recommend checking your junk folder to see those emails. That said, I will make sure that you receive a call today so that we can resolve this issue for you!
Matthew Thomas
1 reviews US
Horrible customer support
Horrible customer support! Not only does it take them 4 weeks for an order to ship, but they don't even get the order right. Missing Logos, missing sleeve prints, wrong sizes, and at times the wrong order all together! Caution Do not use them!!
Date of experience: November 04, 2019
Matthew, I understand that we have a lengthy turnaround time. We hear you. This is something that we're working on currently. We're working on several things right now to significantly reduce turnaround time. I'm so sorry that you've received an order from us that's less than perfect. I took a look at your account and wasn't able to see that we've communicated with you at all in reference to a bad order in the past. We would definitely like to work with you to resolve any issues that you've had. I will reach out to you personally to help resolve the issue with your order.
Bel Air
1 reviews US
Queensboro really dropped the ball
Queensboro really dropped the ball. I’m am disappointed with their complete lack of follow-through and service. Having been a long-time customer, I would have expected much better service. We had a critical event we needed our hats made for and they completely left us hanging. We made our order over a month ago and I explained how critical it was to receive our order by mid October. I then get an email saying my order should have been received. However there was never any tracking information provided, their team claims that ups lost the package (after we had to call several times to find out what’s going on), and they aren't willing to do what it takes to get us hats in time for our November event. At this point I’m not even certain they even made our hats to begin with. Since the best they could offer is a 3-10 day refund we had no choice but to take that option.
Date of experience: October 23, 2019
I'm so sorry that this has happened! If possible, can you give me your order number? I would like to investigate this and see what we can do to make it right for you.
OZ KAYAK
1 reviews US
Not a reliable company to work with!
I placed an order three weeks ago. They charged the amount and gave us approval with the shipping estimate, and when we're waiting for our shipment this week, guess what happened, they called & said they are waiting for a logo approval from our side. That is a big lie! Not a reliable company to work with!
Date of experience: October 16, 2019
I'm so sorry that you've had a bad first impression with us. We have a pretty strong reputation for quality service. We've been in business over 37 years and a big reason for that is because we take customer service seriously. I definitely understand that we could have been more proactive in this case. We send emails whenever an order is waiting for approval, however we definitely should have reached out to you to get the order moving for you. That said, we're going to get this order out to you ASAP. We do want to work with you to resolve the issue. Looks like we're already set to follow-up with you on your order to advance it forward quickly. We definitely understand your frustration and want to get this done for you ASAP. Let us know if there's anything else that we can do for you to make this right.
Mary Kemp
1 reviews US
Received timely and exactly what we…
Received timely and exactly what we ordered
Date of experience: September 03, 2019
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About
Queensboro has been selling custom logo apparel and promotional products since 1982. In that time, we've become experts on business casual and other workwear, along with t-shirts, pens, mugs, key chains, drinkware and everything you can imagine to put your logo on. We know how to help you prepare for trade shows, conventions, and special events. After all, we've been helping folks look good for more than a quarter century!
Our prices are extremely competitive, but we hope that you are looking for more from us than just the best prices. One lesson we have definitely learned the hard way in more than 40 years in business is that, while price is important, trust, consistency, reliability, and accountability are ultimately much more valuable. So while our prices are good, the way we take care of our customers is even better.
Come see for yourself why so many have come to Trust the Queen!