I decided to place an order for a single item to check product and workmanship quality. I was also curious about the level of customer service offered. I had received an offer to make my first order with "no minimum purchase required". I quickly found out that there was actually a minimum. After several days and several emails to several different email addresses I received a code to bypass the minimum. I made my order. When I received the email to approve the workmanship it was, to be blunt, shoddy. The edges were far from crisp and the lettering varied in size and alignment. I rejected the proof. That was one week ago and I have had no correspondence since. I tried today to use the "CHAT" option on my account page and got an automated response which did not even address the issue I had. Workmanship......1 of 10 Providing service as advertised ..... 5 of 10 Customer service.....0 of 10 At least I am only out the cost of the one item. This is the reason I made such a small order to begin with. Now I am left with a situation where I have not received the refund I requested and can not even get anyone at the company to respond to my queries. It is my recommendation that you refrain from attempting to do business with this company. My experience has been consistently bad. I received a response almost immediately by posting a negative review. perhaps if they were as interested in direct communication with the customer as they are in protecting their reputation I might have received satisfactory customer service in the first place. I will update this review with an examination of the final product quality upon delivery. After some discussion with Queensboro customer service I let them complete and ship the one Item I had ordered as a test. When it arrived there was a 1/8 inch difference in the distance over the pocket from one end of the logo to the other. That is 1/8 inch in 4 inches. a 6.25% slope. This on an order that was already problematic and which one would suppose they were wanting to nail. I will not be purchasing any more product from this company.