Reviews 3.4
3,008 total
Brittany Lewis
1 reviews AU
I got over charged from my bank account…
I got over charged from my bank account not happy
Date of experience: March 28, 2019
We could have done a better job, and we are terribly sorry for that. We have reached out to you via email to try and make it up to you. Thank You!
Talia Lewis
1 reviews US
Inaccurate description of items…
Inaccurate description of items selling. Bought a pair of plugs expecting them to be opal but they are a fake plastic diamond glued in the center.
Date of experience: March 12, 2019
Jaren Trussell
1 reviews US
Well considering i have been waiting…
Well considering i have been waiting for going on three weeks now for my gauges and they still have yet to arrive
Date of experience: February 28, 2019
Amy Schroder
1 reviews US
NEVER received my 50 dollar's worth…
NEVER received my 50 dollar's worth of stuff!!!!!
Date of experience: February 23, 2019
Tanner Murphy
1 reviews US
Stay away.
I ordered a pair of 1 inch Tunnels on 1/17 and i bought them for a valentines gift. it is now 2/17. A month later and 3 days after valentines and my tunnels still havn’t even Been shipped. My money hasn’t been refunded. I have tried calling customer service I have gotten no answer. I have also Sent emails to Customer service and still no reply. But for some reason they have time to send out mass marketing emails and text’s EVERYDAY. But won’t reply to my emails. Or just ship what I bought from them. i’ve been a long time customer. But will not Be returning after this situation. Unacceptable. Stay away.
Date of experience: February 18, 2019
cody denney
1 reviews US
beyond terrible
not only were items shipped out up to nearly a week after ordering... but they were incorrect and one was damaged. and then after two weeks of attempting to get a shipping label to send the damaged ones back it has been two MORE after finally sending in the return and absolutely ZERO response. will never EVER be using this sorry excuse for a site again. Not like any site that treats customers this way will be around for long anyways...
Date of experience: February 13, 2019
Joseph Martinez
1 reviews US
First time I ordered it took almost…
First time I ordered it took almost 6weeks to get my plugs. I finally get them and I’m missing a pair. They were silver with diamonds in the middle. I finally get them. One of the diamonds fell out of the earring while it was being shipped I suppose. So I ordered again giving them a second chance this time I paid for fast shipping. It’s been almost a week and they haven’t shipped them yet. Smh. Sucks because they have good deals. I guess I’ll just buy 1” now considering I’m on 5/8 by the time it gets here my ears should be fully stretched 4 more sizes smfhhh
Date of experience: February 13, 2019
Jaylin Mercer
1 reviews US
Lol don’t ask me how the were I haven’t…
Lol don’t ask me how the were I haven’t even got them yet since I have to wait 6 weeks
Date of experience: February 11, 2019
Marcus Valderrama
1 reviews US
I never received a confirmation email
I never received a confirmation email, I also order Ohm wood plugs and recoeved 2 pairs of plugs not on my order and not Ohm wood plugs. Then I receive this email to rate the company 3 weeks before I even received my order that I could not even track. I would rather just have my money back
Date of experience: February 05, 2019
sc
1 reviews US
waited 9 weeks horrible quality and wrong size..
was supposed to ship in six weeks because I ordered a custom engraved plug, i waited 9 weeks before I got my order, and they didn't even send me my free pair of plugs, I also paid for updated shipping and didn't get a single notification as to where my plugs were. The free holiday box is horrible quality as well. I got custom engraved plugs and its messy and you can hardly make out whats on them. Also the engraved ones were the wrong size plugs
Date of experience: February 05, 2019
Brittay
1 reviews US
Meh...not very happy
It took 6 days for me to get a email stating that my order had been processed. I never received an email on when it shipped. I paid the extra postage to have it between 7 to 10 business days and today is day 10 and nothing in my mailbox. Finally received my plugs after almost a month and they are the wrong size!!! Never ordering from them again!
Date of experience: February 05, 2019
Joseph Prudhomme
1 reviews US
Only one star because it's been almost…
Only one star because it's been almost a month and I still haven't received my order. Got the confirmation email on January 10th and it is February 3rd today.
Date of experience: February 03, 2019
Jordan Stone
1 reviews CA
I haven't received my package in 3weeks
I haven't received my package in 3weeks
Date of experience: February 02, 2019
Slater kuenzi
1 reviews US
If I could give zero stars I would
If I could give zero stars I would. I paid for tracking on my shipping. The number they gave didnt work. Ive been waiting for 3 weeks for my $20 order. In the mean time i have ordered the plugs I wanted from PYH from a better company and I have already received them. I gave you guys a second chance and you blew it. I had the same horrible experience a few months ago when i ordered. I figured it was a fluke. Nope. PYH doesn't care about customers.
Date of experience: February 01, 2019
Karen Cro
1 reviews US
Placed order 1/9/19 they took money…
Placed order 1/9/19 they took money from account 1/10/19. Order is stilled not shipped no emails for updates on order. Today is 1/31/19. Would not purchase anything from them again.
Date of experience: January 31, 2019
Ashley Clark
1 reviews AU
One item out of stock, no refund, no order delivered
One item out of stock, given voucher instead of refund which I can't use for just one item because then I have to pay ridiculous shipping. The other items on the list never even turned up. I don't know why I'm getting an email to rate a $90 order that didn't pitch up. Not impressed, you guys used to be good on delivery and tracking.
Date of experience: January 30, 2019
Jackie Basham
1 reviews US
Still dont have it
Have not even recieved it and it's been weeks
Date of experience: January 29, 2019
Hanna
1 reviews UA
I didn't get my order
The order was placed on November 23 and I still didn't get it. customer support is useless. worst online shopping experience!
Date of experience: January 29, 2019
Kevin Rasmussen
1 reviews US
It has been since January 2nd and my…
It has been since January 2nd and my order hasn't been shipped, or any notice been given for the reason for the delay.
Date of experience: January 29, 2019
Gregory Russian
1 reviews US
This place blows. I would never use again.
I placed an order, chose the shipping that is more expensive as it stated I would get a tracking number and receive the items in a week or less. One week later when I hadn’t received the item I emailed support as to why I had never received a tracking number. The response said one item was back ordered (nothing on the site let me know of this and no emails were sent). I asked to replace the backordered item with a similar one and received an email saying it would be sent out. It has now been 18 days since I originally ordered and 10 days since I got the email saying the revised order was being sent and I STILL haven’t gotten as much as a tracking number.
Date of experience: January 28, 2019
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This all started in a one bedroom apartment in 2006 and now look what you’ve made it! The amazing PYH fans have grown this thing into something that could have never been foreseen. Millions of visitors to the site, Thousands of orders per month, more than a dozen cross country and international tours and still more to come. We don’t have customers, we have a family!