Reviews 4.3
3,591 total
Justin Harmon
1 reviews US
Since they were out of stock
Since they were out of stock, took a chance and ordered a remanufactured. Unit works like a charm and support was incredibly helpful!
Date of experience: May 04, 2020
TomThomas
1 reviews US
Excellent customer service
Excellent customer service. An online chat was quickly opened, and my product questions were answered upfront, BEFORE the purchase. Thanks Kenmar !!
Date of experience: November 05, 2019
Stuart Schoenburg
1 reviews US
Elmer was most helpful and timely in…
Elmer was most helpful and timely in solving my problem. He gave me a good feeling that he would handle the matter.
Date of experience: November 03, 2019
Felipe Jimenez
1 reviews US
Anfernee was quick to respond
Anfernee was quick to respond, addressed my issue immediately and corrected it all in one quick email. Couldn't ask for now
Date of experience: November 02, 2019
Harold Blomquist
1 reviews US
Hienifer was very helpful and thorough.
Hienifer was very helpful and thorough.
Date of experience: October 31, 2019
Amanda C
1 reviews US
They handled my issue very quickly!
They handled my issue very quickly - I am a happy customer!
Date of experience: October 30, 2019
Georgia Gonzalez
1 reviews US
Awesome customer service!
Awesome customer service!! I do not have one complaint thank you so much for handling every concern in such a timely manner!
Date of experience: October 30, 2019
Fred P
1 reviews US
Great experience
Christina took my order and she was very polite and the whole time she made sure that the order was placed correctly. It was a pleasant experience. Nowadays it is hard to find that kind of service. NewAir has a gem on its staff
Date of experience: October 29, 2019
IJ Phillips (TravelingPepper)
1 reviews US
NewAir’s customer service is the best
NewAir’s customer service is absolutely awesome. Hienifer helped me troubleshoot my wine cooler and he happily replaced and waived my return shipping fee for me. He went above and beyond to help me with my technical issue. Highly recommend contacting them for technical issues. Very prompt and knowledgeable.
Date of experience: October 29, 2019
Sherry Gadsden
1 reviews US
I was extremely 💯satisfied with the…
I was extremely 💯satisfied with the customer service experience I received with Elmer over the phone. Thank you for employing such a great representative for New air.
Date of experience: October 29, 2019
Rosemary Langford
1 reviews US
Hienifer Courteous and Effective
Hienifer was not only responsive and courteous on the phone, but very warm and friendly. I felt as though I was her only customer today! Thank you, Hienifer.
Date of experience: October 29, 2019
Steven Haws
1 reviews US
World Class In Every Way
I developed a problem with my ClearIce 40. I emailed customer service and help responded within the hour...What a nice surprise! Christina was AWESOME and very very helpful. She is a great reflection on a great company, that stands by the quality of their products. I will always choose Newair in the future for quality products......and people! Thank you
Date of experience: October 25, 2019
Jacob
1 reviews US
Ms Elizabeth was very helpful and…
Ms Elizabeth was very helpful and knowledgeable. She responded quickly with great insight to resolve the issues with my product. She made the experience easy and is a great asset to your customer service team.
Date of experience: October 24, 2019
Stephen Goyda
1 reviews CA
The customer service for our ice maker…
The customer service for our ice maker was great. Christina helped us out with some trouble shooting and after that didn't' work she moved promptly and put on order a replacement unit to send out to us. Nice work,
Date of experience: October 24, 2019
Mark Naidoo
1 reviews PA
Hienifer is fantastic and gone above…
Hienifer is fantastic and gone above and beyond to assure great customer service. That is the main reason why I ordered another product from Newair
Date of experience: October 24, 2019
Jeff Zlot
1 reviews US
Great customer service!
Great customer service and responsiveness! I would definitely use Newair for future purchases.
Date of experience: October 23, 2019
Ben
1 reviews US
Unreal good customer service
Unreal good customer service! My issue was immediately handled. Thank you and keep up the good work!
Date of experience: October 22, 2019
Matt Fennacy
1 reviews US
Quick and efficient service
Easy, efficient service with a smile! At least it sounded like a smile over the phone lol
Date of experience: October 22, 2019
Bill Reilly
1 reviews US
Melissa was extremely helpful and…
Melissa was extremely helpful and prompt!!
Date of experience: October 20, 2019
Taylor2405
1 reviews US
Great customer service!
I spoke with Mel in customer service about and issue. She was able to help and resolved my problem right away. She was kind and worked quickly. I appreciate her help!
Date of experience: October 18, 2019
Contact
About
Products that make life more enjoyable for where you live, where you work, and where you play. ABOUT NEWAIR Newair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers. Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse. When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company. Today, we’re proud to say this has made us one of the most trusted names in compact appliances. On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.