Reviews 4.3
3,591 total
Marti Daniels
1 reviews US
Hilary's exceptional customer service
Hilary at Newair made my experience great! I purchased a Newair appliance about 1 1/2 years ago that was faulty. I had to return the item to the original place of purchase. Hilary was exceptionally helpful in assisting me with ordering a similar appliance directly from the company to take the place of the one I had. Thank you!
Date of experience: May 14, 2024
Hi Marti, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Ken Casemore
1 reviews CA
Top Notch Customer Service - Thanks, Charles!
I purchased a replacement fridge door from them. Initially I spoke with Charles Trapp at Newair about purchasing just the glass door for my bar fridge. He was able to provide me the part number quickly and a quote with pricing. Very friendly and easy to work with. Upon ordering the door and it being delivered, I noticed there was a small chunk out of the plastic bezel around the edge of the door. I replied back to Charles in our original email with some pictures and his immediate response was to send me a new one. I was very pleased with how quickly he responded and how willing they were to help. I will definitely buy more Newair products in the future. It's a great fridge!
Date of experience: May 12, 2024
Hi Ken, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Tracy Green
1 reviews US
A1 customer service representative
My customer service representative, Charles Trapp, was extremely helpful in finding a resolution for my issue. I had hit so many brick walls dealing with other companies and people dismissing my issue that I felt very defeated when I called new air. Charles listened patiently to me and then took it upon themselves to fix the issue and even emailed the information that I needed as well as invited me to contact them directly if I encountered any other issues. Charles is a superior customer service representative and is a positive representation of the company. I feel confident in the resolution of my problem and will happily suggest this company to others.
Date of experience: May 16, 2024
Stephanie Maddox
1 reviews US
Great products, outstanding customer service!
New Air makes the best evaporative coolers. I just purchased a 1600 CFM evaporative cooler. I love it! It's as cool as a regular a/c. I needed a little help learning how to use it. I emailed and received a fast response from Charles. He was so nice and helpful. I wrote so many times and he answered every email. I am so pleased with his customer service. Thank you to my New (Air) friend!
Date of experience: May 13, 2024
Hello Stephanie, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
The pink Lipstick Blog
1 reviews US
The quality is worth the price!!
I got the ice maker 44lbs because I’m hosting some parties this coming Summer and I will need so much ice :D So I tried it before hosting those parties just to make sure works well and I am very satisfied! First of all, the shipment was fast and very carefully packaged; it does include everything and the instructions are very easy to follow, also is very easy to use and to program it to make ice, the timer, and the cleaning option, which I love because in about 7minutes it’s completely clean and you just need to wipe it down with wash rug and that’s it! Everything works great and do the job! The size is perfect to storage or to keep it on the counter top. This would be perfect for parties, businesses or just to have ice all Summer!! The quality is worth the price. I highly recommend it!
Date of experience: May 03, 2024
Hello The, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Melissa Cushing
1 reviews US
The perfect Electric Food Waste Composter That Every Kitchen Needs!
I have been wanting an electric food waste composter ever since I learned that they exist and when I saw that Newair / Luma had one available I knew that I had to give it a try! I am a huge fan of Newair as everything that I have from them is a quality product that works beautifully and that will last for years and years to come! They're a brand that I trust and I LOVE this amazing machine! Makes a great gift for all too and this is sustainability at its finest! Perfect for me and my composting needs to eliminate scraps out of the garbage and into my garden!
Date of experience: April 16, 2024
Hello Melissa, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Nicole
1 reviews US
Warranty Experience
Laurellee Ashly Stuart processed my warranty shipment payment. It was a relief to be done after a long home repair troubleshooting process. The documentation on how to do troubleshooting really needs an update, but I was initially sent out a replacement part! (Couldn't get the bad one out to try it) But hey, now I have a new fridge. Just cost me like $60 which is better than having a dead fridge after 90 days though. So, c'est le vie.
Date of experience: April 10, 2024
Hello Nicole, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Ashley Kurtz
1 reviews US
Hilary was a pleasure to deal with and…
Hilary was a pleasure to deal with and getting my issues resolved quickly was a breeze with her! Thank you!
Date of experience: May 15, 2024
Hi Ashley, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Ryan McMullin
1 reviews US
Fern helped me out!
Fern helped me out getting a replacement from a damaged unit from shipping, making the process hassle free! Thank you so much!
Date of experience: May 10, 2024
Hi Ryan, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Steven
1 reviews US
Newair customer support is A+
Hilary Waight thank you for all of your assistance and support. It has been a pleasure working with you to resolve my issue with my ice maker. You did everything right. You listened and you responded appropriately. You give me hope that customer service is still a priority and it is how you will maintain customer loyalty for your brand. I came in with no expectations but I thought I would try anyway and Hilary and New Air didn't let me down. Great job.
Date of experience: April 28, 2024
Hi Steven, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Reyhan Isik
1 reviews US
I recently purchased the NewAir 44lbs…
I recently purchased the NewAir 44lbs Ice Maker, and I must say, it has exceeded my expectations in every way possible. From its sleek design to its remarkable efficiency, this ice maker has truly impressed me. First and foremost, the capacity of this machine is outstanding. Producing up to 44lbs of ice per day, it ensures that I never run out of ice, even during the busiest gatherings or parties. The quick production time means I can have a fresh batch of ice ready in just minutes, which is incredibly convenient. Moreover, the quality of the ice is exceptional. The ice cubes are perfectly shaped and crystal clear, adding a touch of elegance to any drink. Whether I'm hosting a cocktail party or simply enjoying a cold beverage at home, the ice from this machine enhances the overall experience. I also appreciate the ease of use and maintenance of the NewAir ice maker. The intuitive controls make it simple to operate, and the removable ice basket makes cleaning a breeze. Plus, its compact size allows it to fit seamlessly on my countertop without taking up too much space. Overall, I couldn't be happier with my purchase of the NewAir 44lbs Ice Maker. It's reliable, efficient, and produces high-quality ice consistently. If you're in the market for an ice maker that delivers exceptional performance, look no further than the NewAir 44lbs Ice Maker. Five stars all the way!
Date of experience: May 07, 2024
Hi Reyhan, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
mahi
1 reviews IN
Bringing the Chill
In the scorching heat of summer, there's nothing quite like a refreshing beverage with ice nuggets to cool you down. But not all icemakers are created equal. Enter the Luma Ice Nugget Maker – a sleek and efficient solution to your ice needs. It has a compact design that fits seamlessly into any kitchen or bar space. One of the standout features of the Luma Ice Nugget Maker is its impressive ice production capacity. Its advanced technology ensures quick and efficient ice production, so we never have to worry about running out of ice again. the Luma Ice Nugget Maker also delivers on quality. The ice nuggets produced are uniform in size and shape, with a chewable texture that adds a fun and satisfying element to your drinks. with the Luma Ice Nugget Maker, cool refreshment is always within reach.
Date of experience: March 26, 2024
Hi mahi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Christy F
1 reviews US
Charles has been great…
Charles has been great to work with while resolving my issue. He provided me with detailed instructions to troubleshoot and has been very prompt at responding to my emails. He has made this an easy experience which I truly appreciate as a customer! Thank you Charles!
Date of experience: May 01, 2024
Hi Christy, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Janice Roark
1 reviews US
Love my ice maker and had some troubles…
Love my ice maker and had some troubles with it but they took care of issues and fixed the problem! Will always have an ice maker! Customer service is great!
Date of experience: May 02, 2024
Hello Janice, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Mike
1 reviews US
Great customer service
Fern wad able to handle my problem with ease made the process super simple good job very happy customer
Date of experience: May 08, 2024
Hello Mike, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
DeAndra Kimbrough
1 reviews US
Customer Service Experience
My customer service representative was Charles Trapp. He was very professional and kind. All of my issues that I addressed were resolved with ease.
Date of experience: May 02, 2024
Hi DeAndra, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Amy
1 reviews US
Great service!
I have had the pleasure of having Hilary Waight with Newair assist me with two separate issues in the last three months. She was friendly and responsive to my needs. She resolved both issues promptly. She’s a keeper!
Date of experience: May 01, 2024
Hello Amy, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
TIHOMIR BOTCHEV
1 reviews US
Great Company,Great Products
The company customer service was very helpful. They took care of my problem with the website in a couple of days. Top Of The Line
Date of experience: May 09, 2024
Hi TIHOMIR, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Frank Rodríguez
1 reviews DO
I had a great experience with the…
I had a great experience with the Newair sales representatives regarding the service and quality of their products.
Date of experience: May 16, 2024
MSL
1 reviews US
Great customer engagement!
The competence displayed, and the easiness of conversing with Laurelle made my purchase not just worth it from a value standpoint but also fun! I made a sound decision based on her ability to communicate effectively about the product. New air, you now have a new customer. Thank you.
Date of experience: April 23, 2024
Hello MSL, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
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About
Products that make life more enjoyable for where you live, where you work, and where you play. ABOUT NEWAIR Newair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers. Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse. When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company. Today, we’re proud to say this has made us one of the most trusted names in compact appliances. On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.