Reviews 4.3
3,591 total
AAJ
1 reviews US
We have loved our ice maker...
We have loved our ice maker and were totally bummed when it quit working recently. Costumer service was super helpful in helping us troubleshoot the issue and replace the parts.
Date of experience: August 08, 2022
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John Eads
1 reviews US
Hilary on your customer service team is…
Hilary on your customer service team is fantastic. However, your unit failing after 2 moths is a bit disappointing. For $1000 I am expecting a quality built in fridge unit.
Date of experience: August 05, 2022
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Steve Griffith
1 reviews US
Great customer service!
I have a thermoelectric wine fridge that stopped working. WIth a great assistance from Newair customer support, I was able to identify the issue, order a replacement part, and find a reasonable solution so I didn't have to trash an otherwise great wine fridge.
Date of experience: August 05, 2022
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Arthur Downs
1 reviews US
Working with Elizabeth was very easy…
Working with Elizabeth was very easy and she was able to help me reslove me maintenance concern.
Date of experience: August 05, 2022
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Leo Burke
1 reviews US
Very professional and accommodating.
Very professional and accommodating.
Date of experience: August 02, 2022
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Sabine
1 reviews US
Great customer service!
I have not heard back or received any shipping tracking number number?
Date of experience: July 28, 2022
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Gillian
1 reviews US
Great Option for a Nugget Ice Maker
We purchased a NewAir nugget ice maker in April and have been very happy with it. The ice is the same shape as Sonic or Chick-Fil-A ice, but it isn't quite as soft and chewy as their ice. We love that the machine is easy to clean and fill with water and that it makes a good amount of ice for our family of 4. One thing we don't like so much is that the ice drawer doesn't stay up when you pull it out (and it is a little hard to pull out, especially for kids). It seems like for an expensive ice machine the drawer would have been designed a little better. We also had an issue with it in July (3 months after purchasing) where a piece of metal inside the machine broke off into the ice bin. But since it is under warranty still, the company is replacing the machine for us.
Date of experience: July 22, 2022
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Donald Julson
1 reviews US
The ticket support system was fast and…
The ticket support system was fast and fair.
Date of experience: July 22, 2022
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Lavette
1 reviews US
Love the ice maker
Love the ice maker, works great, makes ice quickly. After awhile it tends to get a little loud, but other then that it's great!
Date of experience: July 21, 2022
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Reed
1 reviews US
Helpful customer service
Ordered two units, one of which did not work when received. Customer service has been helpful, first by sending a part to replace, then when that didn’t work by sending a replacement unit. The fridges themselves look great and my experience with customer service has so far been very good.
Date of experience: July 18, 2022
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Tamara Maine
1 reviews US
Our wine cooler stopped functioning
Our wine cooler stopped functioning. Apparently the compressor failed. The unit was still under warranty. We contacted the company and they where responsive to our email. They asked us to attempt to reset the temperature but there was no response from the unit. We are awaiting a replacement unit.
Date of experience: July 17, 2022
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Jerry Allston
1 reviews US
Our wine cooler has been great
Our wine cooler has been great. Went to a larger size to accommodate the varieties of wine we enjoy. After six months we had an issue with the temperature not holding. We contacted Sandra at NewAir customer service. It was determined the temperature sensor was faulty. NewAir opted to replace our unit under warranty. Hopefully we’ll be back in business soon.
Date of experience: July 14, 2022
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Joe Carroll
1 reviews US
Random temp fluctuation
The left side of my two zone cooler was performing erratically... temp was randomly varying from 36F to 48F. The customer service agent helped troubleshoot the problem in a timely and competent manner. They are sending me out a replacement temp sensor.
Date of experience: July 14, 2022
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Bernard Morgan
1 reviews US
EXCELLENT CUSTOMER…
EXCELLENT CUSTOMER SERVICE,KNOWLEDGEABLE AND PLEASANT
Date of experience: July 06, 2022
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Brian
1 reviews US
Customer service
Great customer service. Didnt have the ice basket in needed but will let me know once they have them back in stock.
Date of experience: July 05, 2022
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ORALIA REYES
1 reviews US
Loved my nugget ice machine
Loved my nugget ice machine. Especially for my adult drinks. The machine did give out in 6 months. Waiting on warranty to replace it. Ice was great!!
Date of experience: July 03, 2022
Thank you for the 5-star review and for sharing your thoughts about your experience with our customer experience expert. Thank you for choosing Newair!
Matt Lane
1 reviews US
We purchased a NewAir beverage Fridge…
We purchased a NewAir beverage Fridge about one year ago and it has kept our drinks cold since we plugged it in!
Date of experience: June 30, 2022
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Vicki Colter
1 reviews US
I ordered the AI-215SS NewAir AI-215SS…
I ordered the AI-215SS NewAir AI-215SS Stainless Steel Portable Ice Maker. I really loved this icemaker as it makes ice fast and really supplies the need for me. But I recently had an issue and it broke down. I called and spoke with customer service and they handled the situation to my liking and are sending a new one to compensate for the broken on. Thank you for all of your assistance.
Date of experience: June 29, 2022
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vicki colter
1 reviews US
My ice machine broke down and I…
My ice machine broke down and I contacted customer service and they took good care of me and shipped a new machine.
Date of experience: June 29, 2022
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Matthew Cox
1 reviews US
Great customer service can’t wait to…
Great customer service can’t wait to receive part to my new air wine cooler running again!
Date of experience: June 21, 2022
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About
Products that make life more enjoyable for where you live, where you work, and where you play. ABOUT NEWAIR Newair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers. Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse. When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company. Today, we’re proud to say this has made us one of the most trusted names in compact appliances. On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.