Reviews 3.9
224 total
Gabe W
1 reviews US
Fast, friendly, reachable. Thank you
When I first applied, I wasn't expecting to get approved. Then I did. Heard from Neighbors bank and explained that and they understood. Their was no pressure to hurry. Took about a month for me to grasp the reality that I could do it. Started looking, saw a few houses. Found the house, made offer, closed in just over a month after they accepted. So quick.... Thank you all!
Date of experience: December 19, 2020
This is absolutely heartwarming to hear! The home buying experience is a lot to take in and rushing around does no good. Slow and steady wins the race, Gabe! We're thrilled you found the right house and it was a quick and easy process! Thanks for letting us be a part of your journey! Congratulations-Kayla M., Support Specialist
Jeffrey P Ferguson
1 reviews US
Best Service In Town, Ashley and Schelsea!!!
Ashley and Schelsea provided me excellent service. Everything went lightning fast for me. I was very impressed with everything and enjoyed working with both of them. I would definitely recommend them to everyone I know for Neighbors Bank.
Date of experience: December 21, 2020
Teamwork makes the dream work, Jeffrey!! Ashley and Schelsea wanted nothing more than to make sure your home loan journey was the best possible experience. Thank you for taking the time to share your story with us! Congratulations and your recommendation mean so much!! -Kayla M., Support Specialist
Samantha Clapp
1 reviews US
Our refinance was so seamless and…
Our refinance was so seamless and headache free with Ashley & Schelsea. Would 100% recommend!
Date of experience: December 22, 2020
We love to hear your process was a smooth one! It makes a world of a difference when you have such a dedicated team like Ashley and Schelsea on your side. Thanks for sharing and your recommendation means the world to us! Congrats on your new home, Samantha! -Kayla M., Support Specialist
Anitra N. McAuley-Walega
1 reviews US
I had the BEST experience with…Rachel Plaggenberg
I had the BEST experience with Neighbor’s Bank...in particular Rachel Plaggenburg from Neighbor's Bank. My husband and I started our home buying journey with another loan officer at first. But as soon as that loan officer realized it wasn’t going to be an easy, high credit score transaction, he basically ghosted us. Rachel got in touch with us and was the biggest help from start to finish! We never had to track her down as she was extremely consistent with communicating with us. She told us exactly what needed to be done to get the credit score where it needed to be in order to get the best rate. She even provided the proper information for us to get in contact with the specific creditors. We made all necessary payments and/or arrangements and got the credit score where it needed to be. We were approved, found a house, and closed! From start to finish the whole process took less than 6 months and she was right there THE WHOLE TIME! If I contacted her with a question, she’d respond whether outside of her office hours or not. We would not be in our home today if it weren’t for Rachel Plaggenberg. The first day we started moving into our house there was a package at the front door. I had no clue what it was. When I opened it there was a gift from Rachel and Neighbor’s Bank. That was so thoughtful of them to send us a housewarming present. If you’re looking for an easy, helpful, consistent, caring, professional home buying experience I ABSOLUTELY RECOMMEND THEM! If I could give them 10 stars I would. Thank you again Rachel! You were truly a Godsend!
Date of experience: January 06, 2021
Wow, Anitra! That's awesome that Rachel stepped in for you with right answers and super service, after your earlier disappointment. We know that credit scores can be a hindrance sometimes, and it's great that Rachel gave you great advice and plenty of times to get things on track. It's always rewarding when someone like Rachel leaves a lasting, positive impression, because that reflects your value to us! Thank you for the would-be ten stars, but we'll take the five! It's terrific that you had such a great experience, and then took the time to leave us this beautiful review. Welcome to the Neighbors Bank family, and congratulations! -Jeff C., Support Specialist
Cathy E. Smith, Realtor
1 reviews US
As a realtor in West Virginia
As a realtor in West Virginia, I appreciate a great lender. Rachel is that and more. I have had the privilege of working with her more than once. My clients were very pleased with her promptness and professionalism. Whenever I would contact her with questions or updates, she was always prompt with a response. Many lenders I have worked with do not communicate in a timely manner, if at all. It’s important to me to have a lender who takes time to update me and my clients. Even though I know she is busy, she always returns my call. I highly recommend Rachel!
Date of experience: January 06, 2021
Hey Cathy, thanks so much! We appreciate the shout-out to Rachel, and we're excited that she has been able to help with you clients multiple times! We know that timeliness is vital, for the client and for you as an agent! Rachel is definitely an asset to us at Neighbors Bank. Thank you for the five-star review! Please reach out to Rachel or the Neighbors Bank team any time! It's a pleasure working with you! -Jeff C., Support Specialist
John
1 reviews US
Great Assistance for First Time Buyer
I recently closed on my first home, and as a first time homebuyer, I had many questions along the way. The team at Neighbors Bank, and specifically my loan officer Rachael Plaggenberg, were truly exceptional at every step along the way. Rachael checked in regularly, answered all of my (many) questions promptly and fully, and really helped me navigate the process from start to finish. I can’t thank Neighbors Bank and Rachael enough.
Date of experience: January 06, 2021
Hi John! Thank you for giving us the opportunity to serve you, and then leaving us this nice review afterward. I'm glad to read that Rachel came through for you, available to answer your questions when you needed her. We strive to make a first-time home purchase experience easy to understand and a rewarding. Maybe your new home will be the last one you ever need, but if you need us again, Rachel and Neighbors Bank would love to hear form you! Congratulations, homeowner! -Jeff C., Support Specialist
Robert
1 reviews US
Super efficient and professional.
Super efficient and professional.
Date of experience: January 07, 2021
Thanks for the kind words, Robert! We are so happy to have worked with you! - Zeb J., Support Specialist
Chesley
1 reviews US
First Time Homebuyer
I was a first time homebuyer and Rachael Plaggenberg did a fantastic job walking me through the entire process. She was always available to answer any questions that I had and was quick to reply with updates and reminders to keep my loan process running smoothly. So grateful for her assistance throughout this process and would definitely recommend her to anyone looking to purchase a home.
Date of experience: January 19, 2021
Hi Chesley! What a fantastic review of what sounds like an even more fantastic home buying experience! Rachael is amazing at making sure her borrowers get the answers they need quickly. We understand that the loan process has so many moving parts and its good to know you have someone like Rachael looking out for your best interest and keeping everything on track. Thank you for giving us the opportunity to help! Congratulations! -Emily C., Support Specialist
Deborah
1 reviews US
My home purchase loan process was smooth and stress free.
My home purchase loan process was the smoothest I've ever experienced thanks to Neighbors Bank Loan Officer Jessica Jamison and Team Lead Chris Wappelhorst. I highly recommend both of them to anyone looking to finance the purchase of a home.
Date of experience: January 20, 2021
That's fantastic, Deborah! It's great to hear that Jessica and Chris were able to make your experience go so smooth. We appreciate the kind words and the recommendation. Enjoy making memories in your new home! - Zeb J., Support Specialist
Leah Anderson
1 reviews US
Highly do NOT recommend Neighbors Bank
Highly do NOT recommend Neighbors Bank. I’ve tried everything I can to get ahold of them and request a new loan officer (as I was not getting any answers or questions met)...made some phone calls and his boss called me back out of obligation. Said he was taking over and I could email and text the same email given and phone number and I still haven’t heard back weeks later. Absolutely horrible experience with multiple employees, I’m very disappointed in Neighbors Bank.
Date of experience: January 26, 2021
Russ Kidder
1 reviews US
I cant say enough good things about…
I cant say enough good things about neighbors bank and the folks they have working for them. We quite literally would not be sitting in our newly-closed house without them. They work with and FOR you and make the home-buying process fast, fun, and easy. As a first time home buyer, I cant begin to thank Neighbor\'s bank enough for helping our family find a safe and secure home!
Date of experience: January 28, 2021
Russ, we are so happy to hear that you had such a great home-buying experience with us! We always strive to provide the best service for each loan, and I'm so pleased that we were able to make the process so quick and easy. Thank you so much for review, and congratulations on your first home! -Cal G., Support Specialist
Eric
1 reviews US
WOW, what a great experience
WOW, what a great experience, these guys were so easy to work with and if I had any questions, they were right there to give me an answer. The online process and ability to upload documents directly made the whole thing super easy. I would recommend everyone try Neighbors Bank
Date of experience: January 28, 2021
This is awesome, Eric! I'm so happy that you liked our online portal, and we're so pleased we were able to give you such great service. Congratulations on your closing, and thank you for your recommendation! -Cal G., Support Specialist
Kendall Krishna
1 reviews US
Absolute worst service
Absolute worst service. I warn you, do not do business here.
Date of experience: February 09, 2021
Hey Kendall, I am so sorry to hear about your experience with us! If you'd like, you're more than welcome to contact our Client Advocate team at 1-813-514-4190 or at [email protected] and they would be more than happy to look into this for you. Respectfully, Cal G., Support Specialist
Carmen Emery
1 reviews US
What an outstanding, wonderful experience!
Neighbors Bank made the entire process effortless...from the ease of the various forms that had to be signed, to providing outstanding service in the form of Lyndsy Richardson my loan officer and Chris Wappelhorst, the pipeline coordinator. It was a wonderful experience beginning to end! I will not hesitate to recommend Neighbors Bank to anyone looking for a home mortgage!
Date of experience: February 18, 2021
Hey Carmen! Thank you so much for the nice review, and the mention of Lyndsy and Chris! We're thrilled that they did such a great job for you, making your experience enjoyable and effortless. We appreciate the recommendation of Neighbors Bank! Enjoy your lovely new home! -Jeff C., Support Specialist
tristen hudson
1 reviews US
My fiancé and I were searching for our…
My fiancé and I were searching for our first home and neighbors bank made the journey a whole lot easier. Rachael answered every question we had. I would 100% recommend her services to anyone looking to buy a home!
Date of experience: February 19, 2021
Hi Tristen! Glad to see that Rachel and the team at Neighbors Bank made your first home-buying journey easy and answered all your questions! We are grateful for the recommendation, and we are here for you if you need us again! Congratulations! -Jeff C., Support Specialist
Doug Shy
1 reviews US
I had a great refi experience!
I had a great experience with this refi. Everything was laid out step by step, and I was notified asap when there was a step I needed to do help speed the process along to a quick conclusion. I would definitely recommend anyone to give them a chance to do theyr home loan or refi!
Date of experience: February 24, 2021
Thank you for the kind words, Doug! It's very important to us that you have a great experience all around. We appreciate the recommendation and feel free to reach out anytime! - Zeb J., Support Specialist
Liz McKeever
1 reviews US
I will recommend Neighbors to anyone…
I will recommend Neighbors to anyone that is looking for their next home. They made a stressful task easy. Thank you!
Date of experience: February 25, 2021
Hi Liz! We are so happy that your loan process was stress-free and we appreciate your recommendation. Best wishes! -Hannah M., Support Specialist
Shane Graver
1 reviews US
Amazing Customer Service
I would highly recommend going through Neighbors Bank and working with Dave Lawson as he put in the effort and care needed to go through something as stressful as a refinance it initial home loan. The team at neighbors bank kept things moving and truly cared for us in the process and made sure we were knowledgeable in what was going on.
Date of experience: February 26, 2021
Hey Shane! We are glad that Dave was able to turn a stressful situation around and truly cared for you throughout the refinancing process. We always strive to share any knowledge with our clients and ensure they feel comfortable. Thank you so much for taking the time to leave us this wonderful review! -Hannah M., Support Specialist
Cathy
1 reviews US
As a first time home buyer
As a first time home buyer, Jamie Clevenger, Joshua Wilcox and my real estate agent, Irv Tourtellotte made the whole process as stress free as possible. They were always pleasant & super positive. Any question I had they answered right away. All in all, purchasing my home was actually a wonderful experience.
Date of experience: March 03, 2021
Cathy, we are happy to hear your loan team made this process as stress-free as possible. Clear communication is key when purchasing a home, especially for the first time! We appreciate your awesome 5 star review and congratulations on your new home! -Hannah M., Support Specialist
Laura Howard
1 reviews US
10/10, would recommend!
The online system was easy to use and my loan team was quick to communicate every step of the way. I would recommend Ashley and her team to anyone looking for a home or refinance!
Date of experience: March 04, 2021
This is what we love to hear, Laura! No matter the question or the time, we always want to be by your side throughout the entire process! Ashley is such an amazing asset to us here at Neighbors Bank, and so it comes as no surprise you had such a great experience with her. I'll make sure to send this stellar recommendation over to Ashley and her team; they'll be delighted to see this! Welcome to the Neighbors family, Laura! - Shane W., Support Specialist
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About
At Neighbors Bank, we believe friendly, personal service is every bit as valuable to your homebuying process as our mortgage expertise. We specialize in low down payment loans and help you evaluate all of your mortgage options to find the best fit. You can get to closing quickly and efficiently with an experienced team on your side. Neighbors Bank is an Equal Housing Lender Member FDIC. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS #1907 (nmlsconsumeracess.com) NMLS #491986. (www.nmlsconsumeraccess.org).