Reviews 3.9
224 total
Quincy LaCour
1 reviews US
I wouldn’t go with any other bank! Neighbors is a 10/10!
Definitely go with Neighbors Bank! They take care of you through the whole process and makes you feel like like you’re working with family!
Date of experience: March 06, 2021
Thank you so much for these kind words, Quincy! When you work with us, you are officially a member of our Neighbors Bank family, and family looks out for one another. It is an absolute pleasure to have you aboard, Quincy! We couldn't have done it without you! Enjoy your new home! - Shane W., Support Specialist
Michelle Hopkins
1 reviews US
I worked with Jami Clevenger and she…
I worked with Jami Clevenger and she was absolutely amazing!!! She really just wanted the best for me and my family. If I could give her more the 5 stars I would. She really works to get you the best she can. I would recommend working with her!!
Date of experience: March 21, 2021
Thank you so much for your amazing review Michelle! We are thrilled to hear you enjoyed your time working with Jami Clevenger. Jami is so passionate about helping people get into homes they love and it sounds like you were able to experience that first hand! I will make sure to let her know all your kind words. I know she will really appreciate it. Congratulations! -Emily C., Support Specialist
Renee Langton
1 reviews US
Absolutely the worst Bank/ lender to…
Absolutely the worst Bank/ lender to work with. Horrible communication and very shady. Never get a straight answer and continued to do a run around with what's going on.
Date of experience: March 29, 2021
Renee, thank you for leaving this feedback. We never want our clients to feel like they were neglected or mistreated while working with us. We are sorry you did not receive the experience we strive to deliver here at Neighbors Bank, and we would like the opportunity to address these concerns with you. For the most prompt assistance, please email our customer service management team at 1-813-514-4190 or [email protected] to get in touch with any additional feedback or concerns. Our Client Advocate team is in the office from 9 a.m. to 5 p.m. CST, and messages outside those hours will be answered on the next business day. We look forward to hearing from you, Renee! - Shane W., Support Specialist
Dee Howard
1 reviews US
AWESOME!
Wow! Neighbors Bank made buying a house such a breeze! Melissa and Chris explained everything in a way that was easy to understand and took out the time to help us work thru each step of the process. The process went smoothly, the staff was professional and attentive and we definitely recommend Neighbors Bank to anyone looking to purchase a new home.
Date of experience: March 30, 2021
This is so great to hear, Dee! I love that Chris and Melissa explained everything throughout your entire journey! Congratulations and thank you so much for your recommendation! -Sarah G., Support Specialist
Michelle S.
1 reviews US
Great experience with my refinance
Great experience with my refinance. I worked with Steve Vuckovich and Lindsey Forck. Great team, very communicative and efficient, and now, I will be saving 10s of thousands over the life of my loan!
Date of experience: April 08, 2021
That's wonderful, Michelle! Great to hear that Steve and Lindsey were so helpful during your refinance. We are so happy to help you save every penny you can! Thanks for sharing your story with us! - Zeb J., Support Specialist
Toby Neal
1 reviews US
Amazing team to work with
Made the buying process easy and fast. Rachael Plaggenberg and Rachel Whalen made a great team. Never once did I ever feel like i had no idea what was going on. The team kept me up to date on all steps and I am very happy that I worked with Neighbors Bank
Date of experience: April 10, 2021
Eduardo
1 reviews US
I personally had a amazing experience…
I personally had a amazing experience with them, everything was carefully planned out and if I needed any help or information they did not hesitate. Will definitely recommend to friends and family.
Date of experience: April 16, 2021
Kobe Camacho
1 reviews US
Do research and ask questions!
Being a first time homebuyer I had no idea about how the process works and what I needed. I didn’t really do any research because I thought the process would be explained thoroughly before we started. I was wrong it was more explained during the process, which isn’t bad either but it make the process very difficult. Please do your research! Neighbors bank will help you get a home but don’t be afraid to ask questions. I promise the more you know the better and easier buying a home will be.
Date of experience: April 20, 2021
JoshGuynn
1 reviews US
I worked with Holly Bellis and Kaleb…
I worked with Holly Bellis and Kaleb Leeper. It took no time at all to get this done once the preapproval was established. I never felt once confused or alone in this process. I always had the support I needed and if the answer wasn’t immediately available on the spot. I had got the answer rather quickly. I was always kept up to date and the site is a breeze to follow and work through. They worked real hard to get me a price that was way below what I could have imagined. Thank you to all of the team for this!
Date of experience: April 25, 2021
Taylor Morgan
1 reviews US
Would give 10 stars if I could
Would give 10 stars if I could. Just finished purchasing my first home with Neighbors Bank and I couldn't be more thrilled with my experience. Neighbors Bank was the first bank that took my individual situation, broke it down and offered me a real path towards purchasing my home. They were knowledgable, friendly and they were the first bank that WANTED TO HELP ME get to closing. So many banks just wanted to run my credit and numbers... but Neighbor's Bank took it to the next level and wanted to understand the person behind the numbers and how they could put me in the best situation for me and my family. The cherry on top of it all was they offered me FAR AND AWAY the highest pre-approval amount and the most competitive interest rates. If you are looking to purchase a home you need to use Neighbor's Bank - and if you want an incredible agent be sure to ask for Rachael Plaggenberg as she was incredible throughout the entire process.
Date of experience: May 05, 2021
Janie Kimble
1 reviews US
Excellent Lender
I absolutely loved working with Jessica Seek! She made this experience so easy and was great about communicating with us throughout the entire process. This is our first time buying a house (as you know, it can be stressful), BUT, Jessica did a great job settling our nerves. I would highly recommend working with her!
Date of experience: May 05, 2021
Rupesh Maganti
1 reviews US
Do not go with neighbors bank
Do not go with neighbors bank. Ryan Herman Approved me and pre qualified and I went ahead and committed a townhouse based on the approval and after signing the contract then he says that we are not qualified. I’m a first time buyer. He should be fired for misleading information as its waste of my time and the agents time. Its heart breaking. No transparency and misleading and stay away.
Date of experience: May 06, 2021
Becky
1 reviews US
Thanks Lyndsy and Lindsey you were both…
Thanks Lyndsy and Lindsey you were both a great help in helping me to get my home loan! They kept me well informed throughout my journey and I really appreciate the time they took with me as a new home owner. Great job!
Date of experience: May 11, 2021
Dan Caldwell
1 reviews US
Thanks to Rachel and Josh my home loan…
Thanks to Rachel and Josh my home loan was seamless they did a great job keeping me informed and assisting me with any documents needed! They even sometimes responded on their days off if they need arose. They were very easy to contact and answer the phone when I called and if they were busy would call me back as soon as they could did not leave me waiting treated me like a human not a number I'm so glad that Rachel was my loan officer and that Josh was assisting her they did a great job!
Date of experience: May 12, 2021
Dana Shermer
1 reviews US
Amy Taylor was incredible…
Amy Taylor was incredible the whole way through! Honest, upfront, super kind and incredibly easy to work with. She was always available to answer our questions, and worked as fast as the USDA process would allow. We knew what to do every step of the way, on a complex mortgage, under her guidance. Thank you Amy for making our dream come true, and the mission painless!! You’re the absolute best! -Dana & Russ Shermer
Date of experience: May 13, 2021
Cole Robertson
1 reviews US
Neighbors Bank made this experience a breeze
Neighbors Bank made this experience incredibly easy. As a first time homebuyer, they made sure everything was explained and they kept us up to date with our current status and what was to come. They are completely transparent and easy to work with. Thank you Carson and Kari for all of the help!
Date of experience: May 27, 2021
Stephanie Packer
1 reviews US
Jami was a pleasure to work with!
Jami was a pleasure to work with!! She helped us every step of the way and made the process of buying a house less stressful
Date of experience: May 28, 2021
Jacob Halls
1 reviews US
Everything went smooth and clear
Everything went smooth and clear, best home buying experience possible
Date of experience: June 01, 2021
Tyler Willy
1 reviews US
Neighbors Bank is A++
Very happy with the process at Neighbors Bank. They made it super easy and were always there to help if I had any questions. Highly recommend.
Date of experience: June 09, 2021
Ashly Cox
1 reviews US
I had the best experience with this company and team!
I had the best experience with this team! Everything was timely, the online platform was very user friendly, and I received detailed help throughout the whole process.
Date of experience: June 09, 2021
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About
At Neighbors Bank, we believe friendly, personal service is every bit as valuable to your homebuying process as our mortgage expertise. We specialize in low down payment loans and help you evaluate all of your mortgage options to find the best fit. You can get to closing quickly and efficiently with an experienced team on your side. Neighbors Bank is an Equal Housing Lender Member FDIC. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS #1907 (nmlsconsumeracess.com) NMLS #491986. (www.nmlsconsumeraccess.org).