Reviews 3.9
224 total
ben barkemeyer
1 reviews US
Neighbors Bank honest review
From the very beginning to the end neighbors Bank made everything easy and simple they was able to answer all of my questions I had quickly, and they was able to find me a very professional realtor that was able to help me find my dream home. From the moment I called them to the moment I had the keys in my hand was only 3 months. I'm extremely satisfied with them as a company.
Date of experience: January 27, 2023
Melissa Glassford
1 reviews US
Neighbors bank made our home buying a great experience
Neighbors bank made our home buying experience as easy as it good possibly have been. We closed 1 month after looking at the house which is absolutely amazing! Our loan officer Kye Adams did amazing work getting us through any problems that arose. Rachel Whalen was also amazing in helping us get all the documents we needed and keeping us up to date on how things were going. A very good first time home buyer’s experience!
Date of experience: January 31, 2023
Matt
1 reviews US
Terrible Customer Relations
The representative was more interested in having me fill out the application and gave me wrong information. In fact they promised a loan that was not even possible. Only when I got to loan officer did he finally say the pain wasn’t possible. I was lied to just to fill a quota. Do not use this bank for a home loan
Date of experience: February 14, 2023
Kassie Moses
1 reviews US
Amazing Experience
Ethan & Justin we’re absolutely phenomenal!! They helped us every step of the way & answered any questions we had. We are so very grateful for you guys. Thank y’all for helping us purchase our very first home & the home we will grow old together In. I would recommend Neighbor’s Bank 100%.
Date of experience: February 17, 2023
Ann Wappelhorst
1 reviews US
Jessica
Jessica, Jenna, and the whole team at Neighbors Bank were professional, kind, responsive, friendly, and so helpful! We couldn’t have made this move without them. Such a positive experience!
Date of experience: March 03, 2023
Alicia Mayle
1 reviews US
Thank you Scott and Logan for all your…
Thank you Scott and Logan for all your help. They were great. The team at neighbors bank were extremely helpful with walking us through the process and answering all our questions. If they didn't know the answer they found it out. Definitely recommend.
Date of experience: March 07, 2023
Rudy Lemus
1 reviews US
Horrible service
Horrible service. Kayla Capuano refused to help me after getting a low loan amount. Left me hanging.
Date of experience: March 10, 2023
Gabriel Hernandez
1 reviews US
Be more transparent and empathetic
It took my wife and I 2 weeks just to get through a pre-qual process that we were told was the pre-approval process. We offered documents multiple times and were told they weren’t needed at that time. 11 days after running our credit I followed up for the 3rd time and we were finally entered into the pre-approval process. We uploaded our documents onto their site within a couple of hours and were told we’d hear something within 48 hours. We’re coming on 72 hours now and have missed out on offering 2 homes we were interested in since we started this way too long process. Both staff members I have dealt with have been short and seem annoyed by my follow ups like the biggest move of our lives isn’t waiting on their yes or no in a timely fashion. Show a little compassion and be a little more transparent, this could go a lot better for the customer. Just my opinion.
Date of experience: March 17, 2023
Antonio & Valeka Carter
1 reviews US
Abbie and the Dream Team
Thank you Abbie and the Dream Team!! The best Mortgage company on this side of heaven. We were pre-approved and closed in 4 months. Stressful? Yes. But Abbie and the Dream Team made the process absolutely smooth sailing. We just closed on our first home. Highly Recommended!!
Date of experience: March 13, 2023
Ryan Russell
1 reviews US
Jason Reddy
Jason Reddy, Isaac Cox, and Laura Eidson were all amazing and made my neighbors bank experience the absolute best.
Date of experience: March 14, 2023
adam vega
1 reviews US
I will recommend Neighbors Bank
Loan officer Lyndsy Richardson was a pleasure to work with.
Date of experience: March 21, 2023
Karen
1 reviews US
First time homebuyer
My loan officer Melissa Janke is such a blessing! She was so patient with me and explained everything clearly and thoroughly. I am a first time homebuyer and she made the process simple and less intimidating. I am grateful beyond words for her and her dedicated team who made my homebuying dream a reality ❤
Date of experience: March 23, 2023
Chelsea E
1 reviews US
Excellent Experience!
Jessica and Jenna were so easy to work with on our refinance. Highly recommend!
Date of experience: March 25, 2023
Jason Everson
1 reviews US
Jessica is the best
Jessica is the best! Easy to work with, friendly and responsive.
Date of experience: April 21, 2023
Jacob Taylor
1 reviews US
They were truly amazing and Steve and…
They were truly amazing and Steve and the team helped with everything very happy with my experience and now in my family’s first home all thanks to them.
Date of experience: April 15, 2023
Joanne and Carl
1 reviews US
FRIENDLY ND HELPFUL
Our loan officer Cecil Anderson was very helpful, walking us through the process. He helped us understand what was going on since this was all new to us. Could not have asked for a better experience. Thank you for being such a great listener Cecil!
Date of experience: April 27, 2023
C Tucker
1 reviews US
Working with Reed was great
Working with Reed was great. He would explain things if I ask and worked tirelessly to make sure our journey ran smoothly. When I had an issue with a loan coordinator he addressed it also and didn't make me feel as if they were better than me. He was patient when certain documents couldn't be obtained and was very reassuring when I was worried about things not betting done by closing.
Date of experience: February 06, 2023
Sarah Alpough
1 reviews US
Ethan was so very helpful and…
Ethan was so very helpful and knowledgeable from the beginning to the end of my process. He and the rest of the TEAM were always there to answer all of my questions or concerns. Great Team effort to get my get my family and I into our home.
Date of experience: June 15, 2023
Nadia
1 reviews US
Joshua Falke is a great loan officer
Joshua Falke is a great loan officer to work with. This was my first time purchasing a home. He answered all my questions, explained the process every step of the way. and kept me updated. It was nice receiving a text every Friday with a quick update on where we were in the process.
Date of experience: June 09, 2023
DBK KDB
1 reviews US
Bad.
So there was a couple that were going for a home and ultimately was screwed over by the company due to nonsense thus putting them on the streets and they had no where to go. Avoid at all costs
Date of experience: June 29, 2023
Contact
About
At Neighbors Bank, we believe friendly, personal service is every bit as valuable to your homebuying process as our mortgage expertise. We specialize in low down payment loans and help you evaluate all of your mortgage options to find the best fit. You can get to closing quickly and efficiently with an experienced team on your side. Neighbors Bank is an Equal Housing Lender Member FDIC. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS #1907 (nmlsconsumeracess.com) NMLS #491986. (www.nmlsconsumeraccess.org).