Reviews 3.9
224 total
Tyler Piper
1 reviews US
Great service great people
Melissa worked very fast and was very helpful with the whole process she explained everything in detail to make it all understandable for a first time home buyer and made the experience great
Date of experience: June 22, 2021
Alexandra Reinhart
1 reviews US
My Neighbors Bank Loan Officer was AMAZING
My loan officer, Rachael Plaggenberg, was AMAZING. She was personable, delightful to talk to every time, intelligent, knowledgeable, prompt in her responses, and invested in me and my new home. She made me feel comfortable during my entire process, from looking for a home (which took quite a while) to the day I closed. She bent over backward for me to make things work within a short time frame. I doubt I'd have been able to make it through such a stressful process without someone who cared so much. I also had the pleasure of working with Jami Clevenger and Liz Keith; together, these three ladies made an incredible team, and I couldn't have asked for a better crew. I wish every company worked as hard as these ladies.
Date of experience: June 22, 2021
Kitty
1 reviews US
Our team was amazing!!
Our team of Dave, Dave, and Lindsey are all great people and professionals. They were supporting us every step of the way. They made us feel like they genuinely cared about us and were always there to assist if we had questions or concerns. We are SO happy that we were connected with them. The entire process was seamless and stress-free! We feel so honored to have been assigned this team of amazing people! Thank you!!
Date of experience: June 23, 2021
Shaida Benson
1 reviews US
Neighbor’s Bank was a positive experience
Refi is a tedious process and sometimes frustrating but Steve Vuckovich was extremely helpful and pleasant to work with. Thank you Steve.
Date of experience: June 30, 2021
Cindy Alverson Freese
1 reviews US
Neighbors Bank was great!
Neighbors Bank was great to work with - David, Sara, Kathryn, Jessie, and Tessa worked together to get us into our new home within our tight deadline! They listened and were helpful in answering our many questions. The easy to use Neighbors Bank web portal showed us our to do list, as well as made it convenient to upload the needed documents and import the needed financial information.
Date of experience: June 30, 2021
Dylan Roebuck
1 reviews US
My loan team was wonderful
My loan team was wonderful. They truly made the process as painless from start to finish as it could be. So happy I chose to work with Neighbors Bank, and I will be coming back down the road! All thanks to Jessica Jamison and Kathryn Stoll for helping make this all so easy.
Date of experience: July 02, 2021
Lance
1 reviews US
The ABSOLUTE BEST Experience
Choosing Neighbors Bank for my first home was one of the best decisions I’ve ever made in my entire life. From the initial call with Jessica (Seek) throughout the entire process through closing, my entire Team, led by Jessica, was absolutely amazing! Jessica was professional, personable, and made the stresses of purchasing a home minimal through her positivity and motivation. Jessica is genuine, full of energy and an asset to Neighbors Bank. I truly consider her to be a lifelong friend of myself and my family. There was never a moment that I didn’t know where I stood in the process and I was informed every step of the way. Thank you Jessica and Neighbors Bank for making my first Home Purchasing experience one I’ll never forget!
Date of experience: July 20, 2021
Mandi
1 reviews US
We did not have the same experience as you all.
I am so confused how so many people had amazing experiences so I’m going to post this review in case anyone else has such a bad time with them. My experience was a disaster. We did finally close but almost every day, I was (and continue) to get conflicting information whether from the pipeline coordinator and the loan officer or my online account. Uploaded documents would be acknowledged and then disappear so I’d have to upload again, the closing was dragged out for months, I was charged for an emergency appraisal when the appraiser THEY hired ran off with my money (I did get this one resolved but only because me and my realtor called them out), they wouldn’t respond to my emails and then would say they had instead talked fo my lawyer which they had not. It went on and on for months. Between the closing attorney, myself, my realtor and the seller’s team, we were all blown away at how awful the process went on a daily basis. I am also confident that none of us involved with this home purchase on either side had a “friendly or eager to help” experience with this team at any level. I’m mystified, to be honest. Happy for all of you but totally mystified.
Date of experience: July 22, 2021
Mandy Thompson
1 reviews US
Amy was the absolute best to work with…
Amy was the absolute best to work with ! Very personable and helpful, above and beyond my expectations going into this home buying process.
Date of experience: August 18, 2021
Charity Naugle
1 reviews US
Amazing Company!
Amazing people! They got us to close quick and effectively. Super easy to get ahold of. Highly recommended!
Date of experience: August 21, 2021
Forest Nenninger
1 reviews US
Great team
Great team. Easy process. We were clear to close in no time!
Date of experience: August 24, 2021
Big Fella
1 reviews US
I had a great experience working with…
I had a great experience working with my loan Team. They made it so easy and got me into my home very fast. My loan officer Carson stay in touch and kept me informed on any and everything i needed to get through the process. I felt so comfortable working with Carson and would recommend that if your looking to buy make sure Carson Honse is on your team to make it a smooth transition. GO CARSON !!!!!!!!!!!
Date of experience: August 28, 2021
Jessica Aveni
1 reviews US
If I could do it all over again
If I could do it all over again, I wouldn’t change a thing! This process was made soo easy for me I had little to no stress at all. LOVE Neighbors Bank and Lee!!!
Date of experience: September 01, 2021
Olivia Michele Cappel
1 reviews US
Horrible experience!!!
I wish I could give no stars! We are out THOUSANDS because of your company. There was so much back and forth over these 10 weeks. We were even told we were approved and then got a call saying it was denied over something that should have been seen by them FROM THE BEGINNING! We got the clear to close, paid the closing costs, and had it all ripped away in an instant. We feel like we were scammed by this awful company! Why on earth would they tell us we are approved and give us the clear to close then slap us with a denial THE DAY BEFORE CLOSING?!?! We are filing a formal complaint to the BBB and possibly pursuing legal action after talking to my lawyer. We put in an offer on June 19th on this house, and august 31st they denied it. So much money and time wasted. We were packed, had utilities switched to our name, paid closing costs, escrow….everything. All of it for NOTHING! It should have never made it this far. I don’t recommend an internet lender ever because they don’t care about you at all.
Date of experience: September 01, 2021
Abby Henke
1 reviews US
No where else you need to look
No where else you need to look. Neighbors has cornered the market on the home buying experience. If we ever wanted to buy again we wouldn’t waste time looking anywhere else. 10/10
Date of experience: September 04, 2021
Priscilla Cheatham
1 reviews US
My Loan Officer
My Loan Officer. Stayed in contact with me updating me every step of the way.
Date of experience: September 06, 2021
Tim Gahring
1 reviews US
Highly Recommend
I could not have asked for a better experience. The team I worked with from Neighbors Back was with me every step of the way and my closing was on time and without 1 hiccup! Awesome service!
Date of experience: September 20, 2021
Richard McIntosh
1 reviews US
Steve and Kayla were outstanding
Steve and Kayla were outstanding! Awesome job walking me through all the steps necessary, getting documents lined up, etc. I wouldn’t hesitate a bit in recommending these folks to anyone looking for a mortgage!!
Date of experience: October 07, 2021
Evelyn Odango
1 reviews US
Outstanding Mortgage Loan Services!
The Neighbors Bank mortgage team who worked on my loan package was amazing! Buying a house in Virginia and working with an out-of-state lender and military-deployed realtor was quite challenging. Nonetheless, Mr. Dalton Alvey and his team worked diligently despite the time differences between the three of us to get me into my forever home. Mr. Alvey, you are the epitome of dedication and world-class customer service!! Thank you!
Date of experience: October 10, 2021
Molly Pronti
1 reviews US
First Time Home Buyer
As a first time home buyer, we had so many questions and we faced many obstacles along the way. Neighbors Bank helped us work around them, and made the purchase of our home one of the best experiences we could ask for. I highly recommend them and look forward to working with them in the future!
Date of experience: October 15, 2021
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About
At Neighbors Bank, we believe friendly, personal service is every bit as valuable to your homebuying process as our mortgage expertise. We specialize in low down payment loans and help you evaluate all of your mortgage options to find the best fit. You can get to closing quickly and efficiently with an experienced team on your side. Neighbors Bank is an Equal Housing Lender Member FDIC. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS #1907 (nmlsconsumeracess.com) NMLS #491986. (www.nmlsconsumeraccess.org).