Reviews 3.7
854 total
Derrick Sanders
1 reviews US
Agent was knowledgeable
Agent was knowledgeable
Date of experience: August 09, 2023
Awesome! Thanks for sharing your experience, Derrick!
JE
1 reviews US
Scott was personable and took the time…
Scott was personable and took the time to listen to our needs. Our experience was phenomenal.
Date of experience: August 17, 2023
That's fantastic to hear! Thanks for sharing your experience!
Wendy Beveridge
1 reviews US
Felt very degraded about my income
Felt very degraded about my income. Even though we weren’t using it. Then on top of that I have not gotten a reply from the guy after he made me feel degraded. So, I had no actual help from this company like they had told me they would.
Date of experience: August 17, 2023
We're very sorry that your experience with Mutual of Omaha Mortgage was not what you had hoped. We do not want our customers to feel degraded about anything, ever. We are currently looking into this situation, and will take necessary steps to ensure that it does not happen again. If you would like any further assistance, including requesting a different loan officer to work with on your loan, please contact our Customer Service Department at [email protected], and we will be happy to assist you.
Ruben Barnett Azpur
1 reviews US
Great experience!!
Applying to get a loan pre-approval was not complicated with this company. I recommend them 100%
Date of experience: August 09, 2023
Wonderful! Thanks so much for sharing, Ruben!
Linda B.
1 reviews US
No beating around the bush
Quick response time, complete information, knowledgeable service, competitive rates and fee structure.
Date of experience: August 16, 2023
Fantastic! Thanks for sharing your experience, Linda!
Jamy
1 reviews US
My experience was exceptional!
My experience was exceptional!! My loan officer, Rob F. was very instrumental in the mortgage loan process, loan processor Matt R. was very helpful in helping me gather documentation to submit for review. Overall, I’m very happy with my mortgage and the fast processing time.
Date of experience: August 01, 2023
That's fantastic! Thanks so much for sharing your experience, Jamy!
Jesus Luvianos Trujillo
1 reviews US
Brent is absolutely amazing
Brent is absolutely amazing. Very professional, knowledgeable, and experienced. Made things super efficient and easy. Stayed on top of everything and communicated effectively. Great work!!!
Date of experience: August 18, 2023
Wonderful! Thanks for sharing, Jesus!
Joy Conley
1 reviews US
Very efficient
Very efficient, professional and handled things in a extremely timely manner. Could not be more satisfied with the professionalism, kindness, and the attention to detail on my request. Thank you.
Date of experience: August 18, 2023
That's great, Joy! Thanks so much for sharing your experience!
Kelli Singh
1 reviews US
Very bad service
Very bad service
Date of experience: August 18, 2023
Hi Kelli. We're so sorry that your experience with Mutual of Omaha Mortgage was not what you had hoped. Thank you for letting us know--we strive maintain excellent service for our borrowers. We will look into this issue. If you would like to continue your loan application with Mutual of Omaha Mortgage, we encourage you to contact our Customer Experience Department at 1-833-721-1001 and we will be happy to escalate your issue.
Zalor Johnson
1 reviews US
This company is very prompt with what… very prompt when making connections or returning information.
This company is very prompt with what they do from the mortgage professionals all the way to the real estate professionals. The customer service was very welcoming and polite. And they were fast with call back and setting up appointments. Very great team.
Date of experience: August 18, 2023
Fantastic! Thanks for sharing, Zalor!
Jennifer Rabbitt Zalenski
1 reviews US
Filled all paperwork requested
Filled all paperwork requested. Was asked for a few things and then never heard back from company at all
Date of experience: August 12, 2023
Hi Jennifer. We're so sorry that your experience with Mutual of Omaha Mortgage was not what you had hoped. Thank you for letting us know--we strive to ensure that communication with our borrowers is top-notch. We will look into this issue. If you would like to continue your loan application with Mutual of Omaha Mortgage, we encourage you to contact our Customer Experience Department at 1-833-721-1001 and we will be happy to escalate your issue.
Andrew vojcik
1 reviews US
Renee was very helpful and friendly …
Renee was very helpful and friendly made the process very easy and as stress free as it can be she did a great job
Date of experience: August 22, 2023
Wonderful! Thanks for sharing your experience, Andrew!
Anonymous
1 reviews US
Great website and great help from Kim
Great website and great help from Kim
Date of experience: August 22, 2023
Fantastic! Thanks for sharing your experience!
David Trainor
1 reviews US
Really good customer service
Really good customer service. Quick and easy as well.
Date of experience: August 22, 2023
Wonderful to hear! Thanks for sharing, David!
DIANE BANKS
1 reviews US
Very Quick and Prompt Response
Very Quick and Prompt Response! Matthew was great! He replied immediately without wait and followed up. I received all of the pre-qualification that I need. He was very courteous and helpful.
Date of experience: August 23, 2023
That's great to hear! Thanks for sharing, Diane!
Paritosh Chitranshi
1 reviews US
Quick and detailed response to my…
Quick and detailed response to my queries.
Date of experience: August 24, 2023
Fantastic! Thanks for sharing your experience, Paritosh!
Timothy Cline
1 reviews US
Rob made it easy to switch mortgage…
Rob made it easy to switch mortgage companies to get good rate
Date of experience: August 24, 2023
That's great to hear! Thanks for sharing, Timothy!
Ingrid Herrera
1 reviews US
I was told my credit it would be a soft…
I was told my credit it would be a soft inquiry. They did a hard pull on my credit.
Date of experience: August 26, 2023
Hi Ingrid. We're very sorry about this--we understand the impact a rogue hard credit pull can have on a person's score. We have notified the proper department, and we are looking into the issue. Please feel free to reach out to our Customer Service Department at [email protected] if you have any further questions.
Amy Shaw
1 reviews US
Rep/Broker
Rep/Broker, Joseph Newton made things very easy and understandable. He has always answered my questions-completely. Always quick to respond.
Date of experience: August 22, 2023
That's great to hear! Thanks for sharing, Amy!
Pamela Hamilton
1 reviews US
Happy
Mr. Newton was a great help to me. My first time doing all this and he was very naledgable.
Date of experience: August 23, 2023
Fantastic to hear! Thanks for sharing, Pamela!
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About
The Mutual of Omaha Insurance Company has been helping customers since 1909. Inspired by hometown values and committed to being responsible and caring for each other, we exist for the benefit of our customers. And, like our customers, we thrive on relationships and building genuine, enduring connections. As a Mutual company our focus isn’t about increasing share prices. It’s helping customers reach their financial goals. What that means if you’re considering a new home purchase or refinance, you can feel secure knowing Mutual of Omaha Mortgage exists solely to do right by our customers, every time. We understand that to some companies a loan is a loan is a loan. That’s not us and it’ll never be. Buying (or refinancing) a house is more than a financial decision. It’s the promise of a life you want to build and the memories you want to make. And that’s why before we talk home loan solutions, we focus on you and your needs.