Reviews 3.7
854 total
A. Nelson, mortgage borrower
1 reviews US
Friendly and helpful
Friendly, competent people. Kim was great. They had a good interest rate and called me right away. Kim also gave me helpful pointers even though she knew I probably was going with another lender. I will definitely consider them for my next mortgage.
Date of experience: May 02, 2023
Fantastic! Thanks for sharing your experience!
Mohammed Junaid Ansari
1 reviews US
Getting pre approved was a breeze.
Getting pre approved was a breeze.
Date of experience: May 03, 2023
Fantastic to hear! Thanks for sharing, Mohammed!
Raymond Clark
1 reviews US
RENEE WAS VERY NICE AND EXPLANITORY.
RENEE WAS VERY NICE AND EXPLANITORY.
Date of experience: May 03, 2023
Wonderful! Thanks for sharing your experience, Raymond!
Jessica Flynn
1 reviews US
Quick service
Quick service, excellent people
Date of experience: April 25, 2023
Great to hear! Thanks for sharing, Jessica!
Grace McNicholas
1 reviews US
Agent I worked with was responsive and…
Agent I worked with was responsive and experienced. We ended up going with another lender, but I plan to reach out to Jessica when we are planning to refinance. Thanks! Grace
Date of experience: May 04, 2023
We're so glad that your experience with Mutual of Omaha Mortgage was a positive one! Thanks for sharing your experience, Grace!
Elroy Hines
1 reviews US
Thank you for your time!
They were with me every step of the way explaining the loan process. Thank you very much.
Date of experience: April 27, 2023
Thanks for sharing your experience, Elroy! If there's anything we could have done better, we welcome you to contact our Customer Experience Department at [email protected] or (833) 721-1001 and let us know!
Scott C.
1 reviews US
Great info, and friendly help
After attending the online webinar where I learned a lot about the VA mortgage process, I was contacted by an agent that collected information and was able to tell me what I was qualified for. I am still a year out from a home purchase, and even though I told them this, they were still very helpful and not pushy at all.
Date of experience: May 05, 2023
Fantastic to hear! Thanks for sharing your experience, Scott!
Zandra Oxler
1 reviews US
Great customer service and explanation…
Great customer service and explanation of all the details....along with a fast repsonse.
Date of experience: May 05, 2023
Wonderful! Thanks for sharing, Zandra!
Christopher
1 reviews US
Knowledgeable and timely
Friendly knowledgeable and took my calls instantly and answered all my questions, appreciated the person to person contact quickly
Date of experience: May 06, 2023
Great to hear! Thanks for sharing, Christopher!
Nicole Girardi
1 reviews US
Company provided what I needed
Company provided what I needed. They just weren’t able to get me the best rate.
Date of experience: May 02, 2023
Thanks for sharing your feedback, Nicole! We appreciate it.
Debbie Cervantes
1 reviews US
Very professional
Very professional. The whole experience was stressful free and a pleasure to work with Tonya.
Date of experience: May 09, 2023
Fantastic to hear! Thanks for sharing your experience, Debbie!
Graciela Perez
1 reviews US
Fast service.
Fast service.
Date of experience: May 11, 2023
Fantastic! Thanks for sharing, Graciela!
Ray Eing
1 reviews US
So far garrick has been great and…
So far garrick has been great and looking forward to next steps in process
Date of experience: May 04, 2023
Wonderful! Thanks for sharing your experience, Ray!
Holly
1 reviews US
Great customer service!
Mark was super responsive and friendly. He made the process easier.
Date of experience: May 11, 2023
Great to hear! Thanks for sharing, Holly!
Penny Congrove
1 reviews US
Applying for a reverse mortgage
Applying for a reverse mortgage. Told them what our property was compared with to other homes around us. Paid for appraisal and appraisal has come back way under comparative we’ve had done twice. I have asked for 2 weeks for a copy of the appraisal I paid for and have yet to get it. It was emailed but it’s not downloading. Asked 3 times to re-email and never done. Asked again and asked that it be mailed to us. Told it was sent out in the mail. A week later, no appraisal. The original man we talked with said he’d email it right away, still haven’t received from him either. I paid for the appraisal, it’s my property since I paid for it. Why are they lying to me about the appraisal? So far they’ve proven to be liars and maybe cheats. BEWARE of this company. I wish I would never have talked with them in the first place.
Date of experience: May 13, 2023
Hi Penny. We are sorry for your experience, and we will forward this information to the Reverse Mortgage Customer Service Team. If you would like to contact them directly, their number is (800) 790-9794.
Fay Bonnick
1 reviews US
I’m so thankful for everything it was…
I’m so thankful for everything it was a great experience with you’re company.the care you give for others great experience thank you.
Date of experience: May 13, 2023
Wonderful to hear! Thanks for sharing your experience, Fay!
Torre Harris
1 reviews US
Super helpful and very informative
Super helpful and very informative
Date of experience: May 13, 2023
Awesome! Thanks for sharing, Torre!
Tanner Koske
1 reviews US
Matthew was very helpful in everything!
Matthew was very helpful in everything!
Date of experience: May 09, 2023
Wonderful! Thanks for sharing your experience, Tanner!
Austin Land
1 reviews US
Streamlined and incredibly helpful
Streamlined and incredibly helpful! Process is going smoothly! Highly recommend!
Date of experience: May 17, 2023
Wonderful! Thank you for sharing your experience, Austin!
Steve Sporny
1 reviews US
Jennifer was very helpful
Jennifer was very helpful, explained everything kept in contact with us were very happy with our experience
Date of experience: May 13, 2023
Great to hear! Thanks for sharing your experience, Steve!
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About
The Mutual of Omaha Insurance Company has been helping customers since 1909. Inspired by hometown values and committed to being responsible and caring for each other, we exist for the benefit of our customers. And, like our customers, we thrive on relationships and building genuine, enduring connections. As a Mutual company our focus isn’t about increasing share prices. It’s helping customers reach their financial goals. What that means if you’re considering a new home purchase or refinance, you can feel secure knowing Mutual of Omaha Mortgage exists solely to do right by our customers, every time. We understand that to some companies a loan is a loan is a loan. That’s not us and it’ll never be. Buying (or refinancing) a house is more than a financial decision. It’s the promise of a life you want to build and the memories you want to make. And that’s why before we talk home loan solutions, we focus on you and your needs.