Reviews 3.7
854 total
Todd Adawi
1 reviews US
Great people who take the time to walk…
Great people who take the time to walk you through the purchase. They are committed to making the process easy and they are very accommodating to your needs and requirements.
Date of experience: May 15, 2023
Fantastic to hear! Thanks for sharing your experience, Todd!
Adam Davies
1 reviews US
Lowest rate. Fastest turnaround.
Saw best rate Friday night. Sent inquiry Saturday night. Pre qualled and quoted by Sunday evening. Jason Hicks - excellent service!
Date of experience: May 22, 2023
Wonderful! Thanks so much for sharing your experience, Adam!
John Marshall
1 reviews US
MOO processes claims accurately with…
MOO processes claims accurately with clear explanations and always I get answers and service if needed when I call. Be mindful they follow Medicare so if there is any issue it most likely will be with the provider not correctly coding treatment rendered. Be sure to confirm your provider accepts approved Medicare rates.
Date of experience: May 16, 2023
Thank you for sharing your experience, John!
Kathy
1 reviews US
Agents are so easy to work with
Agents are so easy to work with. Always there to answer a question or make the road a little easier.
Date of experience: May 16, 2023
Wonderful to hear! Thanks so much for sharing your experience, Kathy!
Amy Leonard
1 reviews US
Loree has went above and beyond to help…
Loree has went above and beyond to help us through this process.
Date of experience: May 24, 2023
That's wonderful to hear! Thanks so much for sharing, Amy!
Robert Schwiring
1 reviews US
Nick was outstanding
Nick was outstanding. Courteous, professional and willing to do whatever was needed. He should receive the greatest compliments for his work helping us with our dream.
Date of experience: May 26, 2023
Fantastic! Thanks for sharing your experience, Robert!
Zahra Ebrahimi
1 reviews US
I am a return customer
I am a return customer, and you are awesome.
Date of experience: May 20, 2023
Wonderful! Thanks so much for sharing, Zahra!
Shule Washburn
1 reviews US
Loan officer didn't listen to anything I said and offered overpriced package.
I filled out the form for information and after being contacted by an agent I explained my situation. I told him that we were looking for down payment assistance programs. He was also informed about my income as well as how much we had to use for closing costs and down-payment. After running a full credit check when I was told that he would only run a preliminary check, I was informed that my income was too high to qualify for any down-payment assistance programs. I was further quoted a huge sum in closing costs and down-payment which was far more than I had told the loan officer we had saved for the purchase. The rate quoted, which was was very low, was also only obtainable by paying a very large sum to buy down the rate. I have not been contact by the loan officer since I emailed him asking about the closing costs and fees.
Date of experience: May 21, 2023
Hi Shule, Thank you so much for sharing your experience with Mutual of Omaha Mortgage. We really do appreciate the opportunity to listen to our customers and improve. Our Customer Service Department is researching this issue now. We will be sure to escalate this to the proper channels.
David Libman
1 reviews US
Rhonda Andersen is great.
Rhonda Andersen is great.
Date of experience: May 31, 2023
Fantastic to hear! Thanks for sharing, David!
K. Clavon
1 reviews US
Courteous and professional
My agent Shawn he was totally awesome he was efficient he was clear and he moved this process along extremely expeditiously. He let you know exactly what you need and by when you need it as he gets it he's right on it moving you along in your process I can't say enough about him he's really good.
Date of experience: May 24, 2023
Wonderful! Thanks so much for sharing your experience, K!
Philip
1 reviews US
Ease of communication with the agent.
Ease of communication with the agent.
Date of experience: May 24, 2023
Great to hear! Thanks for sharing, Philip!
Crystal Funk
1 reviews US
Great communication and Peter was very…
Great communication and Peter was very nice and honest and upfront with the process and very fast. We had an issue with finding the right house but also had a deadline as we already sold our other house. He was able to make it work when we found the right house and still close on our original closing date.
Date of experience: May 26, 2023
Wonderful! Thanks for sharing your experience, Crystal!
Logore Grogba
1 reviews US
Excellent customer service
Excellent customer service and delivery! Timely response
Date of experience: June 02, 2023
Thanks for the 4-star review, Logore! If there's anything we could have done better, we welcome you to contact our Customer Experience Department at [email protected] or (833) 721-1001 and let us know!
Anna Vazquez
1 reviews US
Tanja was excellent and she was…
Tanja was excellent and she was informative and always made herself available if I had any questions. I would recommend your company
Date of experience: May 26, 2023
Fantastic! Thanks for sharing, Anna!
Kevin M. Wilson
1 reviews US
Eddie Vargas good job!
Eddie Vargas got me the loan, and a down payment I could afford!
Date of experience: June 06, 2023
Thanks for the 4-star review, Kevin! If there's anything we could have done better, we welcome you to contact our Customer Experience Department at [email protected] or (833) 721-1001 and let us know!
Stephanie Rodriguez
1 reviews US
Jaime is the best
Jaime is the best! This is the second time reaching out for a home loan. Jaime great and answering all our questions, Explains everything very thoroughly!
Date of experience: March 31, 2023
Wonderful! Thanks for sharing your experience, Stephanie!
Carrie Nelson
1 reviews US
Mark made the process easy
Mark made the process easy and got us our approval letter the next day!!
Date of experience: June 07, 2023
Great to hear! Thanks for sharing, Carrie!
Jessica
1 reviews US
Eric made the process so easy and…
Eric made the process so easy and streamlined for us, and gave us a great offer!
Date of experience: June 06, 2023
Great to hear! Thanks for sharing your experience, Jessica!
Eduardo Vieira da Fonseca
1 reviews PT
Customer Service and App
Great customer service and user friend app.
Date of experience: June 06, 2023
Wonderful to hear! Thanks for sharing your experience, Eduardo!
Dean Koleada
1 reviews US
Kim Shuey with Mutual of Omaha Mortgage…
Kim Shuey with Mutual of Omaha Mortgage was great. She was very responsive, answered all my questions, gave good recommendations/advice, and gave great customer service.
Date of experience: June 16, 2023
Wonderful to hear! Thanks for sharing your experience, Dean!
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About
The Mutual of Omaha Insurance Company has been helping customers since 1909. Inspired by hometown values and committed to being responsible and caring for each other, we exist for the benefit of our customers. And, like our customers, we thrive on relationships and building genuine, enduring connections. As a Mutual company our focus isn’t about increasing share prices. It’s helping customers reach their financial goals. What that means if you’re considering a new home purchase or refinance, you can feel secure knowing Mutual of Omaha Mortgage exists solely to do right by our customers, every time. We understand that to some companies a loan is a loan is a loan. That’s not us and it’ll never be. Buying (or refinancing) a house is more than a financial decision. It’s the promise of a life you want to build and the memories you want to make. And that’s why before we talk home loan solutions, we focus on you and your needs.