Reviews 2.6
912 total
Barbara Smith
1 reviews US
It's was very nice
It's was very nice
Date of experience: August 18, 2019
Thank you Barbara for the positive feedback. We hope you are enjoying your new furniture and look forward to seeing you again soon. Perry Epley Delivery Management
Donald Nairn
1 reviews US
My salesperson was very nice and…
My salesperson was very nice and courteous and informative. I was also surprised by the same day delivery
Date of experience: August 18, 2019
Thank you for the positive feedback Donald. We are also glad to hear that you took advantage of our same day delivery service!! Thank you for shopping with us in have a great day. Perry Epley Delivery Management
amanda
1 reviews US
Quavontae and Ray did a very good job…
Quavontae and Ray did a very good job setting up my sectional. Attached the legs. Showed me hidden storage. Would recommend.
Date of experience: August 18, 2019
Amanda, Thank you for the positive feedback on Q and Ray. I will make sure to pass this along to them. -Ryan Delivery Manager
Vaccarella
1 reviews US
Great experience
We have established a relationship with Erica in the Novi store. She is awesome and always makes time for us and treats us like family! We got same day delivery and the delivery team was great - truly nice guys!
Date of experience: August 19, 2019
Vaccarella, Thank you for the positive feedback on Erica and our delivery team. -Ryan Delivery Manager
Tomika Simpson
1 reviews US
Quavonte and Raye was very professional…
Quavonte and Raye was very professional and both displayed great customer service with a positive attitude. Not only did they show great teamwork while assembling my furniture they made sure I was satisfied with the placement and was willing to move again if needed. Thanks!
Date of experience: August 19, 2019
Tomika, Thank you for the feedback on Q and Ray. I will make sure to pass this along to them. -Ryan Delivery Manager
Elizabeth Fahrni
1 reviews US
Great Mattress Selection and Sales Team
Went in one day to check out the TemperPedic mattresses and had great no pressure sales assistance. Did not purchase that day as we were headed out of town and would not be home for delivery and they were great about not pushing the sale that day. When we returned a few days later the salesman remembered us and what we wanted and talked about our trip that we went on.
Date of experience: August 19, 2019
Elizabeth, Thank you for the positive feedback on our sales team. I will make sure this gets to them. -Ryan Delivery Manager
Ian Coomer
1 reviews US
Appreciation!
We have purchased multiple pieces from Gardner White. Every time has been a pleasant experience! I appreciate all of the support and excellent customer service from purchase to delivery!
Date of experience: August 19, 2019
Ian, Thank you for the positive feedback. -Ryan Delivery Manager
Isaiah Bzoskie
1 reviews US
Everyone was very helpful in the store!
Everyone was very helpful in the store. Very quick delivery too!
Date of experience: August 19, 2019
Isaiah, Thank you for shopping at Gardner-White. -Ryan Delivery Manager
ryan suarez
1 reviews US
Q was a nice fella and knew what he was…
Q was a nice fella and knew what he was doing
Date of experience: August 19, 2019
Ryan, Thank you for the positive feedback on Q. I am happy to hear that he was a good delivery man. I will make sure to pass this along to him. -Ryan Delivery Manager
Susan
1 reviews US
5/5 overall rating
Excellent experience. I’m a first time furniture buyer (from an actual store) and I expected a stressful experience. I was pleasantly surprised. I walked into the warehouse and was greeted by Ann-Marie at the auburn hills location. I’m not normally a fan of sales people as I don’t like being hassled and pushed. If I’m being honest, I was a bit rude to her at first. She seemed to instantly understand my reluctance to talk to her and let me walk around sitting in every couch in the store. She checked in after a bit and asked me if I was looking for anything in particular for my couch. I explained to her what i was looking for in the most vague and paradoxical way possible, “something I can live in, firm but soft....something I can snuggle in but also sit straight in”. This is the part that really impressed me. She took in what I said and suggested I check out the couch with the blue pillows about 100 feet from where I was standing. We chit chatted a bit and she let me get back to trying every couch. When I finally tried the couch she suggested, it was exactly what I was looking for. Out of the 100+ couches I had sat in, it was nearly perfect. Almost exactly what I had been looking for. Mind blown! There was a bit of a problem with the color (I didn’t mention to her color choices) so I ultimately went with my second choice while her suggestion had been my favorite in terms of comfort and style. I ended up getting the couch and a few other items. She was so incredibly helpful and made me rethink ever buying furniture off marketplace again! She seemed to know more about what I wanted than I did. The furniture was delivered the next day. The moving guys were great and very efficient. I also received a follow up call the next day from Ann-Marie, a nice extra touch. Overall, it was an experience I thought would be stressful and was actually fun (with an exception of knowing my wallet is taking a hit)!
Date of experience: August 19, 2019
Susan, I am happy to hear you had a positive experience with us. Thank you for shopping at Gardner-White. We look forward to seeing you again soon. -Ryan Delivery Manager
Mark
1 reviews US
Great selection
Great selection, friendly staff, and delivery was fast and on time.
Date of experience: August 19, 2019
Mark, I am glad to hear it. Thank you for shopping at Gardner-White. -Ryan Delivery Manager
Josie Pearl Busbee
1 reviews US
Great delivery by drop off guys…
Great delivery by drop off guys however, something went wrong with the order. Wrong product.
Date of experience: August 19, 2019
Josie, I am sorry to hear about the mix up with the wrong product. I see we delivered on 8/18. Thank you for shopping at Gardner-White. -Ryan Delivery Manager
Ali Dado
1 reviews US
Amazing service
Amazing service, good furniture quality
Date of experience: August 19, 2019
Ali, Thank you for shopping at Gardner-White. -Ryan Delivery Manager
Sue S
1 reviews US
AAA+++ Service
AAA+++ Service
Date of experience: August 19, 2019
Sue, Thank you for the positive feedback. We look forward to seeing you again soon. -Ryan Delivery Manager
Sally Day
1 reviews US
5 Star delivery service all the way
5 Star delivery service all the way. Excellent, proficient, professional, prompt, and very quick. Thank you!! Sjd
Date of experience: August 19, 2019
Sally, Thank you for the kind words about our delivery team. I will make sure to pass this along to them. -Ryan Delivery Manager
Ellyn Rucker
1 reviews US
Only feedback i have is thst the choice…
Only feedback i have is thst the choice should be given if need to disassemble before delivery not at delivery and then fund out there is that oprion
Date of experience: August 19, 2019
Ellyn, Thank you for the feedback. We will look into this as we are always trying to improve and be the best we can be. Thank you for shopping at Gardner-White. -Ryan Delivery Manager
Shahadat Khandaker
1 reviews US
Awesome customer service I will go…
Awesome customer service I will go again and again
Date of experience: August 19, 2019
Shahadat, We look forward to seeing you again. -Ryan Delivery Manager
Christine Haney
1 reviews US
I was a little worried about order my…
I was a little worried about order my accent chair online without seeing the color or sitting in it first but the chair is fantastic! Easy assembly and fast shipping. The box was slightly damaged.
Date of experience: August 19, 2019
Christine, I am sorry about the box being damaged upon arrival. Enjoy your new chair. -Ryan Delivery Manager
Robert Martin
1 reviews US
The young guy that helped me was great
The young guy that helped me was great
Date of experience: August 19, 2019
Robert, Thank you for the positive feedback. We look forward to seeing you again soon. -Ryan Delivery Manager
Johnny bananas 🍌
1 reviews US
A coffee table was delivered 3 times…
A coffee table was delivered 3 times due to damage and each time was a total inconvenience to us because we have to stay home for a 3 hour window. Each time was the middle of the day. We stick with Art Van now
Date of experience: August 19, 2019
Hi Johnny unfortunately I am unable to pull up any orders with a cocktail table on them. If you could please contact me so I can get some more information regarding your delivery/order. I also called the contact number we have on a previous order and left a voicemail with my information as well. Perry Epley Delivery Management (586)933-3752
Contact
About
Since 1912, when we first opened our doors, Gardner-White has been setting the standard in quality, value and service. We continue to succeed by offering the value-conscious consumer excellent service and selection at an affordable price. A single store until 1974, Gardner-White now operates nine stores and a warehouse in southeastern Michigan. We believe our customers deserve more than just great furniture at low prices; they deserve great service. Our sales professionals are trained to assist you, not pressure you. They are there to answer your questions and guide you through the selection process.