Reviews 2.6
912 total
Paul Christian Nielsen
1 reviews US
Happy customers!
We’ve always been impressed with Gardner White’s customer service...both in store while making purchase & during delivery. The men who delivered our couch were very careful & caring. Thank you!!👍👍
Date of experience: August 27, 2019
Thank you Paul for the great feedback and the awesome review. Enjoy your new furniture and we look forward to seeing you again soon. Perry Epley Delivery Management
Katie Skinner
1 reviews US
A 9 month old couch that cost $2000+…
A 9 month old couch that cost $2000+ Springs/core are all ready breaking down and it’s not cover under warranty. Will never buy from them again.
Date of experience: August 27, 2019
Katie, I apologize that you are unhappy with your sectional. I will be forwarding this information to the store and our service department to see if there's anything that we can possibly do for you. Perry Epley Delivery Management
Dan
1 reviews US
good service on delivery
good service on delivery, salespeople and all around good experience
Date of experience: August 27, 2019
Dan, We are so happy to hear how pleased with your overall service and look forward to working with you again. Have a good day, -Sheila
Monifa Drake
1 reviews US
Awesome mattress
Awesome mattress. Quick delivery. Professional delivery guys My salesman knew exactly what I needed
Date of experience: August 27, 2019
Monifa, Thank you for the great review. We are so glad to hear that your experience was awesome and hope that you enjoy the new bedroom sets. Have a good day, -Sheila
GB
1 reviews US
I tried to call customer service & it…
I tried to call customer service & it said press 2 but no one answered ( i tried 3 times) so then I left my name & number on the General VM but never got a return call. I have a major issue. The mattress is a LOT harder then it was at the store we sampled. My wife & I both couldn't sleep all night. Still need someone to talk to.
Date of experience: August 27, 2019
I sincerely apologize about the lack of communication. I have forwarded this information over to the store for them to contact you regarding your concerns about your mattress. If you don't hear from them in a timely manner please contact me at (586)933-3752 Perry Epley Delivery Management
James Bearden
1 reviews US
The men setting up the bed were very…
The men setting up the bed were very pleasant & helpful. Tonight we will see if the mattress is as comfortable as we hoped for.
Date of experience: August 27, 2019
James, I am happy to hear about your delivery experience. Thank you for shopping at Gardner-White. Enjoy your new mattress. -Ryan Delivery Manager
Theresa Kelly
1 reviews US
Salesperson
Salesperson: efficient Delivery staff: polite and on-time
Date of experience: August 27, 2019
Theresa, We are so happy to hear how pleased you were with your overall service and look forward to working with you again. Have a good day, -Sheila
Mohammed Khondakar
1 reviews US
not a good exp
not a good exp, made-in-China sofa and love seat did not meet our expectation
Date of experience: August 27, 2019
Mohammed, We want to extend our apologies regarding your experience and will have a member of management follow up with you to discuss this further. Thank you and have a good day
Bruce Hubbard
1 reviews US
First off...
First off, the salesmen argued in front of us about who would get commission...very unprofessional. Second after a long delay in getting our delivery, the pegs that hold the shelves in were missing! The delivery
Date of experience: August 27, 2019
Hello Mr. Hubbard I'm very sorry for the inconveniences. We would like to help resolve this and turn this experience more positive. I would like to call you soon and am happy to help We value you and thank you for your business Warehouse Manager Josh
Michael Gola
1 reviews US
Mattress
Very good sales centives drew us. Salesman was also straight forward. Delivery was timely.
Date of experience: August 27, 2019
Thank you for your positive review, Michael! We are happy that you had a god experience with our team. We appreciate your business, hope to see you again soon. Have a great evening. -Amanda
Melissa Bowers
1 reviews US
Disappointed
Ordered a dining room set. The delivery guys were unable to assemble the table, as the hardware they had contained the wrong bolts. 6 out of the 8 ordered chairs had visible damage (cracked wood, scuffs, incorrect assembly and padding issues). We now have to wait another couple of days for delivery.
Date of experience: August 28, 2019
Hello Melissa Bowers We apologizes for this inconvenience and for not being able to complete this order more positively. I am very sorry for this experience. I would like to Call you soon and talk about what I can do to help. We care about you and value your business Warehouse Manager Josh
Robert
1 reviews US
I was very pleased with the service…
I was very pleased with the service that we received.
Date of experience: August 28, 2019
Robert, Thank you for sharing your positive feedback and we hope that you enjoy your new mattress set. Have a good day, -Sheila
Karen Unholz
1 reviews US
Easiest furniture purchase I ever made
Easiest furniture purchase I ever made! Got a GREAT deal, AMAZING furniture and next day delivery. I simply couldn't have asked for anything more seamless! THANK YOU, Gardner-White! We'll definitely be back!
Date of experience: August 28, 2019
Karen, We are so glad to hear that your overall experience was amazing and look forward to working with you again. Have a good day, -Sheila
Adam Davis
1 reviews US
Our salesperson was great and very…
Our salesperson was great and very knowledgeable! The delivery went smoothly as well, they were on time and very nice!
Date of experience: August 28, 2019
Adam, Thank you for the great feedback as we are very happy to hear how pleased you were with your overall experience. We appreciate your business and hope that you enjoy your new sofa and recliner. Have a good day, -Sheila
Deborah Mckeever
1 reviews US
Great quality chair & great service!
Great quality chair & great service!
Date of experience: August 28, 2019
Deborah, We appreciate the great review as well as your business and look forward to working with you again. Have a good day, -Sheila
Bill F
1 reviews US
Delivery guys were fantastic
Delivery guys were fantastic
Date of experience: August 28, 2019
Bill, We are very happy to hear that your delivery experience was fantastic and hope that you enjoy your new sofa. Have a good day, -Sheila
Cohen A Arnold
1 reviews US
Promised delivery date was off by 2…
Promised delivery date was off by 2 weeks.
Date of experience: August 28, 2019
Arnold, Thank you for making us aware of your concerns. We want to extend our apologies that it took longer than originally told for items to come in. We appreciate your feedback as well as your business and welcome you to contact us with any further questions or concerns. Have a good day, -Sheila
Holly Cunningham
1 reviews US
Our salesman was excellent!
Our salesman was excellent!
Date of experience: August 28, 2019
Holly, We are so glad to hear that the experience with your salesperson was excellent and hope that you enjoy your new mattress set. Have a good day, -Sheila
A happy customer
1 reviews IL
Very pleased with service
Very pleased with service, delivery and quality.
Date of experience: August 28, 2019
Mandy, We are very happy to hear how pleased you were with your experience and hope that you enjoy your new sofa and loveseat. Have a good day, -Sheila
Nicole Garcia
1 reviews US
Suzanne was very helpful.
Suzanne was very helpful. She has worked with my mother before and I'm glad she was there to help us when I was looking for new furniture!! She was very helpful and very friendly. Thank you!!
Date of experience: August 28, 2019
Nicole, We appreciate such kind remarks regarding your experience with Suzanne and look forward to working with you again. Have a good day, -Sheila
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About
Since 1912, when we first opened our doors, Gardner-White has been setting the standard in quality, value and service. We continue to succeed by offering the value-conscious consumer excellent service and selection at an affordable price. A single store until 1974, Gardner-White now operates nine stores and a warehouse in southeastern Michigan. We believe our customers deserve more than just great furniture at low prices; they deserve great service. Our sales professionals are trained to assist you, not pressure you. They are there to answer your questions and guide you through the selection process.