Reviews 4.2
557 total
ROY KROLL
1 reviews US
Great customer service to make things right
Took my bike in for cable adjustments and the service manager said it would be ready in a week. When I called 6 days later, the head mechanic said that there was nothing on the ticket about a due date. I stated I was going on a long ride in 2 days and needed my bike. The head mechanic said he would see what he could do and would call me the next day around 5 pm if he was able to squeeze it in and have it ready for pickup. He was true to his word and got it done.
Date of experience: June 03, 2018
JIM BRAKE
1 reviews US
Great customer service.
Great customer service.
Date of experience: June 04, 2018
JIM LOPEZ
1 reviews US
I had a very good experience with Sam…
I had a very good experience with Sam and Tom the Service guys. They know everything there is about higher end bikes and custom builds.
Date of experience: June 07, 2018
6G Schnell
1 reviews US
Just too expensive
Paid an arm and a leg for simple bolt.... Folsom Bike calls "competitive" for charging close to $20 for the same part others are selling for less than $5. So, who is competitive here and who is unreasonably overpriced?
Date of experience: June 07, 2018
I am sorry you felt this way. We strive to be competitive in our pricing and have the hard to find parts in stock.
ANDREW ALLEN
1 reviews US
Knowledgeable and friendly over all amazing
We recently purchased two mountain bikes from Folsom Bike and could not have been happier with all the help we received. Delaney treated us like we were his only priority even though we were unsure if we were purchasing at that time. He was able answer all our questions (and we had a lot) and seemed to not only be extremely knowledgeable but also has a real love of the sport. The atmosphere of the shop is friendly and comfortable for all levels of riders. Folsom Bike is our ‘go to’ place for all things cycling!!! Our son Skyler is looking forward to joining their jr. mountain bikers in the fall.
Date of experience: June 07, 2018
Hi Andrew, thank you so much for your review and we look forward to seeing Skyler at the Jr MTB program!
ROBERT FLORES
1 reviews US
Very well maintained and clean…
Very well maintained and clean business. I talked with several staff and each one was kind and very professional and patient. My kind of store. THANKS STAFF!!!
Date of experience: June 07, 2018
kpkb
1 reviews US
Great service dept (I also bought my…
Great service dept (I also bought my bike here). My brakes went out on the bike trail after some rubbing. They got my bike right in and fixed her up for pick up the next day! Awesome crew!
Date of experience: June 07, 2018
MSY
1 reviews US
Just a tune-up on a nice bike
Just a tune-up on a nice bike - they found what should be renewed and did it at reasonable cost. Pleasant to deal with.
Date of experience: June 07, 2018
LARRY GOODREAU
1 reviews US
I live in salem
I live in salem, Oregon and have a favorite bike shop I have supported for many years. Walking into Folsom Bike was like bring home. I immediately felt comfortable and welcome. Very knowledgeable staff that recommended local rides of interest.
Date of experience: June 07, 2018
We are happy to be your "home" shop when you visit Larry! Thank you so much for the review. Safe travels!
JIM KEYS
1 reviews US
Always helpful
Always helpful, willing to answer any question, and they do great maintenance and repair work
Date of experience: June 07, 2018
Lois Chaplin
1 reviews US
Sent my boxed bike to Folsom to…
Sent my boxed bike to Folsom to reassemble (and ultimately repackage to send home). The staff were pleasant, accommodating, and most qualified. Customer service is their mission and they came through.
Date of experience: June 07, 2018
Thanks Lois! We are happy we could make this transaction easy for you! Look forward to seeing you soon.
Ken M
1 reviews US
Great service
Great service, reasonable priced, and extra attention to my bike beyond what I paid for. You can't get any better.
Date of experience: June 07, 2018
Thanks Ken! We appreciate the feedback and look forward to seeing you again soon!
AMY
1 reviews US
Very knowledgeable!!!
Very knowledgeable!!!
Date of experience: June 10, 2018
T. Regis
1 reviews US
I've purchased two road bikes from…
I've purchased two road bikes from Folsom Bike and have all my service done here. The staff is always friendly, helpful and happy to answer questions. I happily recommend Folsom Bike :)
Date of experience: June 11, 2018
DIANE/GREG WESTON
1 reviews US
There not enough stars in the night sky…
There not enough stars in the night sky to properly rate the service I get from Matt when I bring my precious C-60 in for a check up.
Date of experience: July 03, 2018
OMAR PARRA
1 reviews US
Excellent work and excellent customer…
Excellent work and excellent customer service.. my shop choice ...
Date of experience: July 03, 2018
ERIC OSBORN
1 reviews US
Great recommendation on my new bike…
Great recommendation on my new bike purchase, absolutely love this new bike. Friendly knowledgeable staff, great deal too!
Date of experience: July 03, 2018
KEIRWIN NGUYEN
1 reviews US
I bought a sumo horn
I bought a sumo horn. The process was fast and easy. They asked me if I needed help a bunch though.
Date of experience: July 03, 2018
DAN OLSEN
1 reviews US
Delaney was very helpful and very…
Delaney was very helpful and very professional. We would recommend Folsom Bike.
Date of experience: July 03, 2018
KEVIN SNOW
1 reviews US
Great bike shop.
Great bike shop.
Date of experience: July 03, 2018
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Our stores are the go-to source for bicycles, service, and gear in Folsom, CA, and El Dorado Hills, CA