Reviews 3.3
1,097 total
constance fluellen
1 reviews US
No Returns or Exchanges
I bought a hoodie around Christmas time and when I received it I realized it was too small. This was no problem I just called customer service and asked for a return shipping label and I was told that shipping cost to much to do a return and asked if I would accept a 5 dollar voucher. I told them, no, that the hoodie was 30 dollars and I would accept that amount in a voucher. I was then told to just gift the hoodie to a friend and was offered an 8 dollar voucher. I told them that if they couldn't do returns that they should have stated that on their website and in response I was told that I could pay 12 dollars for the right sized sweater to be shipped to me. I refused and demanded my money. All in all I will never shop here again.
Date of experience: February 03, 2021
Dear , Sorry to make you feel depressed and have an unpleasant shopping experience! The description on our advertisement comes from the supplier. I'm sorry we didn't do strict quality control. In order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we will solve your problems by email, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Mayra Hernandez
1 reviews US
I bought a high waisted jean and I…
I bought a high waisted jean and I barley got it today I still haven't received the other items I ordered and I don't know what happen to it but the pants wasn't what I expected it didn't fit me and the texture of the pants looked different from the website if I can please return it and get my money back I would appreciate it
Date of experience: February 03, 2021
Dear Mayra Sorry to make you feel depressed and have an unpleasant shopping experience! Your other items has been processed and will be shipped within 2-4 days. The description on our advertisement comes from the supplier.I'm sorry we didn't do strict quality control.We will try our best to do better in the future, hope you can kindly understand, thank you so much. In order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we will solve your problems by email, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
chloe murty
1 reviews GB
Faulty item and refusal of a refund
I bought £33 jeans that took a whole month to arrive and then when they finally arrived the zip was broken and only attached on one side. I emailed the support team about a return and provided pictures to then be met with an offer of a £3.68 gift card because the issue is “not a quality problem” i returned the email stating i expect a full refund as it very much is a quality problem. To this they replied that they will up my gift card to £4.42! To no surprise i was and still am not happy and then informed them that i will not endure any return costs and i will expect a full refund as the policy on their website states that if a quality problem is the issue they cover return costs and provide a refund. I was then offered a 10% (which is only £3) refund and was urged to not return the item!! The matter is an utter joke and i urge everyone not to purchase from the company as not only are they despicable the quality of the products are very cheap.
Date of experience: February 04, 2021
Dear chloe , Sorry to make you feel depressed and have an unpleasant shopping experience! We will check your email and solve your problems by email. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Maria Thelin
1 reviews SE
scam
I haven't bought anything from them, but all their photos are from other websites. They've taken pictures from (ex.) Lirika Matoshi. Not even one photo is their own. Do not buy.
Date of experience: February 04, 2021
Dear Maria, Thank you for your feedback. Our pictures are from suppliers, and we have sent feedback to relevant cooperation departments. we are striving to improve ourselves in terms of service and quality.
Maria
1 reviews DE
DO NOT ORDER THERE!
DO NOT ORDER THERE! I ordered 3 track suit combos and received them after over a month. All of them are such a cheap quality, they are as thin as paper and do not look like the pictures at all. It is such scam and total joke that they take such high prices for those products. 50 Euro for a paper thin and super low quality item? You are better off ordering at wish, at least the items there are cheap. Now the Emmiol Team refuses to give me a refund and I even have to pay more and pay for the shipping costs for the return. @ Emmiol Team, do not comment on here, if you do not plan to refund me ;)
Date of experience: February 04, 2021
Dear Maria , Sorry about this. The description on our advertisement comes from the supplier. I'm sorry we didn't do strict quality control. Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Maria. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Andrew
1 reviews GB
Shop elsewhere if you can
Ordered some trousers (medium size) based on the sizing guide on the Emmiol website, The size that arrived had 'M' marked on the label but was significantly smaller than the sizing guide. When we requested a refund, based on the fact that the size guide was inaccurate, we were told that we would have to pay for the return to an address in China and that additional customs charges may apply and at no point was there a commitment to refund part or all of the cost of the item or the postage to us. At no point did the company address our specific reason nor did they accept they should refund us. We were offered a $5 gift card to spend on future purchases with them. Decided to keep the trousers and sell ourselves to recover some of our loss.
Date of experience: February 07, 2021
Dear Andrew , Sorry to make you feel depressed and have an unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Andrew. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
REMI KHAMVONGSA
1 reviews US
I still have not received my order
I still have not received my order. I ordered a pair of pants almost a month ago and they have not arrived. When I track the order with the tracking number provided it said it was delivered to Pitney bowes in Atlanta two weeks ago and there have been no updates since then. Not sure if my order is ever going to come.
Date of experience: February 08, 2021
Dear REMI , Sorry to make you feel depressed and have an unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name REMI KHAMVONGSA. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
sonia gora
1 reviews GB
DO NOT BUY FROM!! Stole my money!
DO NOT BUY FROM!!! Emmiol is a scam website, i recently reviewed jeans with a broken zip & asked for a full refund of £30 (which is what i paid for them) & they just offered me me £3 back!! I sent dozens of emails back & forth and was getting no where about my refund! Robbing website just takes customers money😡😡
Date of experience: February 08, 2021
Dear sonia , Sorry to make you feel depressed and have an unpleasant shopping experience! We will check your email and solve your problems by email ASAP. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
E Stefan
1 reviews GB
Worst website ever —AVOID LIKE THE PLAGUE!
Worst website ever. Please avoid. My daughter ordered something for £60+ online and they sent something completely different and accepted fault but only refunded $8!!! Total rip-off. We have been emailing with no response. Please respond on here Emmiol as we are reporting you to trading standards UK and for a fraud on our credit card! Stop sending us polite excuses and refund 100%
Date of experience: February 08, 2021
Dear E Stefan, Sorry to make you feel depressed and have an unpleasant shopping experience! We are sorry for the late reply, cause we are in Holiday now. we do apologize for the inconvenience. Any problem will be solved with a happy ending if you willing to give us the chance to have a communication with you.We will check your email and try our best to solve your problems. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Rebecca
1 reviews GB
It would be 0 stars if possible
Absolutely shocking quality of clothing. Totally different to photos listed on the website. A giant hole in the seam of some trousers. In the process of obtaining a full refund however given the other reviews I’m not very hopeful. I can’t quite believe this company has anything slightly above a 1 star rating and is still trading. The company should be utterly ashamed they are taking peoples money in return for the rubbish clothing they are sending out. Don’t waste your time or money
Date of experience: February 09, 2021
Dear Rebecca, Sorry about this. The description on our advertisement comes from the supplier. I'm sorry we didn't do strict quality control. Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Rebecca By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Vasso M
1 reviews GB
Return policy is non existent
I purchased an item that looked completely different with what I received and it took about 3 weeks to arrive! The item was very cheap material and could not stay in place (was a corset top), for which I paid a fair price (22 british pounds) plus the postage of about 8 pounds. When you contact them to return an item, they ask you to keep it!!! I had 4 emails exchanged until they provided me their return address to China! And guess what, I need to pay again for the postage, no bar code provided by them or print label and they will only refund me for the item price! Horrendous service!!! Don't waste your money on this.
Date of experience: February 10, 2021
Dear Vasso, Sorry about this. The description on our advertisement comes from the supplier. I'm sorry we didn't do strict quality control. Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Vasso M. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Ava H
1 reviews US
Complete crap
Complete crap. Not only will your order take over 2 months to receive, they’ll email you a month and a half in telling you that what you ordered is out of stock. Then they’ll say “you can send us a link to a product in the same price range and we’ll send that instead!”- and then they stop replying to your emails. I never was rude in any of my emails, and I tried asking just to get my money back... but nothing. I took a chance ordering from here and regret it. It’s bad quality, it smells, and it doesn’t even get delivered. I received 2 items out of three that I’m never going to wear. Also now I just feel guilty because the people who work in the warehouses are probably extremely underpaid and mistreated. Just don’t. Buy from a reputable brand.
Date of experience: February 11, 2021
Dear Ava Sorry to make you feel depressed and have an unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
James Baker
1 reviews GB
Faulty goods - No refund - Scam site
My daughter eventually received some jeans that cost over £30. When she tried them on the zip fell apart on first try on. We have over the last few weeks contacted the email contact to return for refund and have been asked to send photos... of which we have done. No reply since and no return or refund. I have advised my daughter against using dodgy sellers such as this in the future. Do not use them as they are clearly a scam site. We have raised the issue with paypal who hopefully will get my 16 year old daughter her money back as £30 is alot to her as she is still in school. Please note - Many reviews on here are fake. I have reported them to trustpilot Update - we have had a reply finally and been told we need to pay $15 to return to China! This is illegal in the uk. The faulty item should not cost us to return. You have been warned. Will be making PayPal look into this further
Date of experience: February 12, 2021
DearJames Sorry to make you feel depressed and have an unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name James Baker. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Fatima Llorente
1 reviews US
DO NOT BUY
I didn’t read the reviews before buying and regret it. As all of the other bad reviews state, the clothes were completely different than the photos. The pants I ordered took over a month to arrive and they are super super thin and a bit tight. They aren’t the worst, but they definitely are not what I was expecting-especially for the price. The pants are literally so thin the quality is like that of those $5 stores. Never buying from here even again
Date of experience: February 13, 2021
Dear Fatima, Sorry about this. The description on our advertisement comes from the supplier. I'm sorry we didn't do strict quality control. Could you please tell us order number and more details to email address [email protected] to check for you? By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Jasmine Hall
1 reviews GB
Do NOT order from Emmiol
I purchased a dress that looked completely different to what I received. The quality is just awful and the dress I bought wasn’t cheap! The material is so cheap and see through and different from the picture - it’s a knock of version with poor measurements. This site shouldn’t be allowed to use pictures that clearly are not their own as this is false advertisement. Be aware and do not order from this site they’ll just steal your money!
Date of experience: February 13, 2021
Dear Jasmine, Sorry to make you feel depressed and have an unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? We will try our best to solve your problems. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Mia May
1 reviews GB
The size small is definitely not small
The size small is definitely not small. I ordered a pair of high waisted cord trousers and the fall off my hips, let alone my waist!!!
Date of experience: February 13, 2021
Dear Mia Sorry to make you feel depressed and have an unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? We will try our best to solve your problems. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
nadine
1 reviews GB
wish 0 stars was an option
wish 0 stars was an option. said i would receive a refund within 5-15 days after they responded when i gave a poor review on here and i still have not received my refund for an order they had cancelled without notifying me with an email or text message. £87 worth of clothes and still not had my money back when this was cancelled! appalled by your service absolute scam
Date of experience: February 15, 2021
Dear nadine， Sorry to make you feel depressed and have an unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name nadine. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Isabelle
1 reviews US
have to pay for return shipping...
i ordered my pants and they did come in a timely fashion. but they didn’t fit. sent them back, which i had to pay for the return shipping and never got a refund. they were answering my emails up until recently. would not recommend.
Date of experience: February 16, 2021
Dear Isabelle， Sorry to make you feel depressed and have an unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Isabelle. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Stephanie Rosewell
1 reviews GB
Worse than terrible
Absolutely shocking. Item delivered was nowhere near as described, shoddy quality and badly fitting hung off my daughter and really thin fabric. Emailed for a refund to be told to consider keeping the item or to give it to a suitable friend or family... this was a pair of trousers that my 14 year old daughter paid nearly £40 for out of her birthday money and they are telling her to give them away!!!! They have since ignored all my further emails regarding a refund. Do Not Order from here what a rip off. Am disgusted, places like this should not be allowed. They tempt younger people who then lose their money. They should be ashamed of themselves. If could given minus stars I would. No option for zero stars...what's that all about!? Clearly aware that they would be inundated with bad reviews, i nearly didn't bother as I couldn't give zero stars, but didn't want anyone else to lose their money.
Date of experience: February 16, 2021
Dear Stephanie， Sorry to make you feel depressed and have an unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Stephanie Rosewell. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Brendan Rosewell
1 reviews GB
The worst company to deal with
The worst company to deal with, infact they don't deal with you once they have your money. My poor daughter who is only 14 purchased an item which when it arrived looked nothing like the picture on their website. The quality and fit of the product was beyond terrible. Looking for an option to return goods on their website and all you can do is email support. They finally reply and tell us that returns are not allowed, but we can have a voucher to spend with them for 5 pounds, the rubbish item my daughter purchased was 40 pounds, and why would I want to then spend more money with them as they have been so awful, what a customer journey!! DO NOT USE THIS COMPANY.
Date of experience: February 16, 2021
Dear Brendan, Sorry about this. The description on our advertisement comes from the supplier. I'm sorry we didn't do strict quality control. Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Brendan Rosewell. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
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About
Emmiol is your go-to online brand for street-inspired, vintage-inspired, and trendy clothes. We bring you the best quality clothing and accessories to create your style and personal brand, with a focus on sustainability. Be our emmiolgal and get your wardrobe to freshen up now.Check out our vintage & retro clothing in a variety of styles and variations, including y2k denim, 90s style, fairy grunge, indie, dark academia. No matter the season, we've got you covered. Step into the perfect aesthetic fashion with jeans, camis, baby tees, oversize hoodies, kitsch accessories, and so on. We are passionate about fashion, our business, and the role we can play in the broader industry. We expect to constantly reduce our environmental impact, conserve natural resources and contribute to a more sustainable future. Emmiol Green Day is celebrated on the 24th of each month. For every item sold that day, we donate $0.1. By donating to One Tree Planted by planting trees, we reduce our environmental impact as much as possible and become carbon-neutral.