Reviews 3.3
1,097 total
Kamani.
1 reviews US
The experience for me is not going…
The experience for me is not going well. Yes they’ve sent me my tracking information but when i try to look at the tracking info, i’m looking at the incorrect information. Then when i email and reach out i don’t get an response. If you want people to buy from y’all, this HAS to be improved. Should never take that long to ship in the first place.
Date of experience: November 13, 2020
Hi Kamani, I'm so sorry to hear that you have trouble with tracking your order. We are receiving a high number of e-mails and requests and therefore the response time is longer than usual. We will answer your email at first come-first served basis and as soon as possible. In order to make sure that we take care of your request in the first opportunity, we kindly ask you to please try and always add comments in the same ticket/email thread, otherwise, we might miss some of your most recent messages when reaching out to you. May I have your order number or tracking number, so I can help you track your order. Thank you for your patience and for your continued support! Looking forward to your reply. -Lilith
Carl Vink
1 reviews GB
Jeans with no Button hole!
Jeans with no Button hole! We ordered some jeans, they came and apart from the lack of button hole seem ok, in order to get this rectified Customer service says we need to pay to send them back to China from UK, what a joke, they sell you defective equipment and the consumer loses money as a result, I will never use this company again as a result.
Date of experience: November 13, 2020
Hi Carl, I'm so sorry to hear you received a defective jeans. Our customer service are receiving a high number of e-mails and requests and therefore the response time is longer than usual. They may missed your email. I found our customer service had arrange a resend for you yesterday. If you still have any questions, please contact us via [email protected]. Lilith
Lopez Lopez
1 reviews US
I ordered an item over 2 weeks ago and…
I ordered an item over 2 weeks ago and never received an email confirmation or any tracking info. I sent 2 emails and got no response. Terrible service, will NEVER order from them again.
Date of experience: November 17, 2020
Dear Lopez, Sorry to make you feel depressed and have a unpleasant shopping experience! ! Sorry I find no information or order with your name and email address. Could you please tell us your name, order number or the email you used to place the order and then email to us to check for you? As usual you will receive an order confirmation if you place order successfully, you can check the website to find your order number. Waiting for your confirmation, thanks. Have a nice day! Best regards :-)
Amelia Wiles
1 reviews GB
don’t respond
ordered a pair of jeans they came today but don’t fit, i’ve emailed and got no response i just wanna know how to return them:( they do look nice tho and good quality
Date of experience: November 18, 2020
Dear Amelia, Sorry to hear the jeans do not fit you. Sorry that we also do not find your emails about this issue after checking for you. Maybe there was something wrong with the internet when you sent the email. Could you please send the email to: [email protected] if you buy the jeans on Emmiol website ? Then we will reply you once receiving the email. Sincerely sorry for the inconvenience caused. Have a nice day! Best Regards
Eva Emily Rose Holm
1 reviews DK
Don’t do it
Three weeks ago I bought 5 sweatervests, a skirt and a pair of pants. I live in Denmark, so ofcouse the shipment was long, but when my package finally arrived. ONLY two items were in it, both in really bad condition. I regret ever buying on this website. All I want is my money back!!!
Date of experience: November 22, 2020
Dear Eva, Sorry to make you feel depressed and have a unpleasant shopping experience! ! Sorry I find no information or order with your name and email address. Could you please tell us your name, order number or the email you used to place the order and then email to us to check for you? As usual you will receive an order confirmation if you place order successfully, you can check the website to find your order number. Waiting for your confirmation, thanks. Have a nice day! Best regards :-)
Lauren Sevian
1 reviews US
Buyer beware
Buyer beware! Ordered a coat from them, item was nothing as described, and came with a free dead moth stuck to the shoulder! Quality is extremely low compared to the original photo, not even the same color, buttons are different, faux fur trim is totally different. When I went to the website to check, the coat wasn’t even listed anymore. Interesting. Despite all this they still expect for you to pay to mail it back to China. Save your money and aggravation!
Date of experience: November 30, 2020
Dear Lauren , Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please take a comprehensive images for item you received and upload it via this email: [email protected] to check for you clearly and give you a satisfied solution? In order to solve problem faster, we also advise you take photos for SKU numbers on products and face sheet on packages. Please kindly let us know the seller information and tracking number on this package. Thanks for your understanding and wish you have a nice day. Please feel free to contact if you have any further question. We're always here to help. Best regards.
Jasmine Western
1 reviews GB
Ordered items that never arrived
Ordered items that never arrived, only to be told they aren't in stock and may never be. Very professional 🙄. Now I've asked for a refund, we'll see how long that takes. These companies are quite happy to hang on to your money with no intention of even telling you that you're never going to actually get anything.
Date of experience: December 08, 2020
Dear Jasmine, Sorry to make you feel depressed and have a unpleasant shopping experience! ! Sorry I find no information or order with your name and email address. Could you please tell us your name, order number or the email you used to place the order to check for you? As usual you will receive an order confirmation if you place order successfully, you can check the website to find your order number. Waiting for your confirmation, thanks. Have a nice day! Best regards :-)
kmaraw
1 reviews US
Emmiol.com - Worst service, ever
There should be an option for zero stars. I placed an order with Emmiol 35 days ago and have received no contact to date. The site states shipping time can be UP TO 22 days. Clearly, they can't count. In an effort to give them a chance to provide at least some assistance or information, I sent an email using the link on their site requesting an update.That was 9 days ago. No response. I just called customer service. They should't call it that. I was told by the rep she didn't know when or if I would get it. DON'T ORDER FROM THIS SITE! Most unprofessional business I've ever dealt with.
Date of experience: December 14, 2020
Dear kmaraw, Sorry to make you feel depressed and have a unpleasant shopping experience! ! Sorry I find no information or order with your name and email address. Could you please tell us your name, order number or the email you used to place the order to check for you? As usual you will receive an order confirmation if you place order successfully, you can check the website to find your order number. Waiting for your confirmation, thanks. Have a nice day! Best regards :-)
Andrew heffly
1 reviews GB
DO NOT BUY FROM THIS WEBSITE
DO NOT BUY FROM THIS WEBSITE Complete scam waited over a month and a half for the parcel. In the end turns out they didnt have the stock of the item and may never have it again, did not infrom me of this what so ever just took the paymentand f*cked off left me twiddling my thumbs till i rang them up.
Date of experience: December 16, 2020
Dear Andrew, Sorry to make you feel depressed and have a unpleasant shopping experience! For the item you did not receive, as it was not good quality after we checked before shipping. And because we require that we must provide customers with the best quality products, and the quality of this batch of products does not meet our requirements after inspection, what's more, this was the last item, could not be restocked. Then it was unavailable.Hope you can understand! By the way, please rest assured that we are a legitimate company, we do receive a lot of orders and we have many loyal fans. Meanwhile, we have received numerous positive feedbacks from our worldwide customers. Looking forward to having you as one of our honored customers! Please feel free to contact if you have any further question. We are always here to help. Have a nice day! Best regards :-)
ella cast
1 reviews AU
Very good product however I did not get…
Very good product however I did not get any shipping details such as a notification my item had been shipped or any tracking number. This almost made me refund my product because I thought this website was a scam. Luckily it was not and I received my product.
Date of experience: December 17, 2020
Dear Ella, Thanks for your comments! Please rest assured that we are a legitimate company, we do receive a lot of orders and we have many loyal fans. Meanwhile, we have received numerous positive feedbacks from our worldwide customers. By the way, glad to hear you received your product, hope you like it! Looking forward to having you as one of our honored customers! Please feel free to contact if you have any further question. We are always here to help. Best regards :-)
Kelsey Potts
1 reviews US
Cute, high quality, true to size
Clothes came in a timely manner & were in good condition, true to size, felt high quality. The pants make my butt look rly good too
Date of experience: December 18, 2020
Dear Kelsey, Thank you for your comments. We will continuously improve our product and shopping experience. Don't hesitate to reach out if you have any more questions, comments, or concerns. Best regards,
Nolan Hale
1 reviews US
Runs small
Some of the coolest most unique clothing I've purchased, but sizes run extremely small. I am usually an adult large and I purchased an adult extra large that was basically a croptop.
Date of experience: December 18, 2020
Dear Nolan, Thanks for your email. Sorry for the trouble. We tried to put all the size information in the size chart. However, this does not mean that it can be accurately suitable for everyone. Could you please tell me which size would fit you better? We are collecting information to ensure better service. Please feel free to contact if you have any further question. We're always here to help. Best regards :-)
Kristy S
1 reviews US
Ordered November 20th
Ordered November 20th. Two weeks later was “shipping out that day”. A week later, “still shipping from warehouse”. Today “USPS is waiting on the package”. Shipping is pathetic. Do not order from this place. Especially if you are “only” giving them FIVE WEEKS to deliver.
Date of experience: December 19, 2020
Dear Kristy S, Sorry to make you feel depressed and have a unpleasant shopping experience! Please note the order Receiving Time= processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.) For more details about this, please refer to:https://www.emmiol.com/shipping-and-handling/ Order normally will be shipped in 7-10 days, as we need check the quality of items. Because we require that we must provide customers with the best quality products and then pack them in well condition. After that, delivery time is estimated 6-20 business days. Please keep in mind that during the holidays and peak period, the duration may vary. Hope you can understand, thank you. Have a nice day! Best Regards.
Therese Cunningham
1 reviews US
Great product and price
Great product and price! Sweater more beautiful in person.
Date of experience: December 19, 2020
Dear Therese Cunningham, Thank you for your comments. We will continuously improve our product and shopping experience. Don't hesitate to reach out if you have any more questions, comments, or concerns. Best regards,
jimrebr
1 reviews US
Did not receive product.
If I could rate lower, I would. I ordered a Dinosaur Tracksuit for my 28 year old son on November 19, 2020. The Tracksuit was supposed to be delivered to him within 6-22 days, but he never received it & I don’t know how to contact customer service. I don’t think they even have customer service. My son Jackson said the company is obviously a scam company. Don’t order anything from them!!!!
Date of experience: December 22, 2020
Dear jimrebr, Sorry to make you feel depressed! Sorry I find no information or order with your name and email address. Could you please tell us your name, order number or the email you used to place the order? As usual you will receive an order confirmation if you place order successfully, you can check the website to find your order number. Waiting for your confirmation, thanks. Best regards :-)
Ellis Deans
1 reviews GB
DO NOT ORDER FROM HERE
Ordered a cardigan from here, looked nice on website and arrived AWFUL quality and absolutely tiny for being a large. So obviously wanted to return it, went to check the returns policy and I never even received a confirmation email of my order. Tried to get in touch over 5 times with the company, no response. Sent a stern email and finally got a reply almost a week later with a very poor response that did not make any sense at all. Still cannot figure out how to get my money back and I was told I won’t receive a full refund only for part of it? Awful customer service, awful product, will never ever order from here again and will be telling everyone the same. The customer service I received was appalling.
Date of experience: December 22, 2020
Dear Ellis, Sorry to make you feel depressed! Sorry I find no information or order with your name and email address. Could you please tell us your name, order number or the email you used to place the order? As usual you will receive an order confirmation if you place order successfully, you can check the website to find your order number. Waiting for your confirmation, thanks. Best regards :-)
MPP
1 reviews GB
Ordered over £550 worth of clothing for…
Ordered over £550 worth of clothing for a Birthday and Christmas present some weeks ago and still nothing has arrived. Received a number of emails confirming dispatch just days after placing the order but received another one just days ago informing me my order had just been dispatched? No response to any of my now many emails so have involved my card issuer to have the payment suspended. DO NOT USE THIS COMPANY!!!!!
Date of experience: December 24, 2020
Dear MPP, Sorry to make you feel depressed! Sorry I find no information or order with your name and email address. Could you please tell us your name, order number or the email you used to place the order? As usual you will receive an order confirmation if you place order successfully, you can check the website to find your order number. Waiting for your confirmation, thanks. Best regards :-)
Gioia Foti
1 reviews IT
I ordered some pants months ago and…
I ordered some pants months ago and they came in 2 weeks later ,I was satisfied with purchase but then I placed another order and just two pants arrived and the size was wrong even though I checked the measurements ,the zipper broke after 2 seconds and the other things didn’t even arrive . No one is answering my emails
Date of experience: December 24, 2020
Dear Gioia, Sorry for replying you late and the inconvenience caused. We've also replied to your email about this issue on 12/26/2020, please check your email and confirm us by reply. We are looking forward to your reply. Have a nice day! Best Regards
Alize Temel
1 reviews CA
It's been 2 months - order hasn't arrived. 8-25 days shipping is a lie
Spent over 100 dollars and I have no idea where my orders are. It was supposed to arrive in 8-25 days, but it's been a month and the only tracking update is that it's left the facility in China. I ordered on Nov 29, and my items were shipped in December 20. WHY... I'll update this once I receive my items if EVER. Customer service responded as you can see and told me to wait a few more days. It's 9th of January guys and still no sight of my order. I want a return at this point!
Date of experience: December 26, 2020
Dear Alize, Sorry for the trouble! We'd like to tell you, your order A201129230235894447 is splited into 2 packages in order to avoid any further delay. The tracking numbers are 2012559601762293 and 2012559600347590, you can track it via https://www.sendfromchina.com/track Could you please wait a few days more? It will be delivered to you soon. Please allow it 2-5 business days for the initial acceptance scan and tracking update. Sincerely apologize to you. Thanks for your patience! Please feel free to contact if you have any further question. We're always here to help. Have a nice day! Best regards :-)
Maddie Ruscher
1 reviews US
terrible shipping, haven’t received my package a month later
I ordered over $300 worth of clothes for my daughter for christmas under my name @yahoo.com it’s now days later and it has yet to come in! It’s been well over 20 days which was the maximum time for them to be shipped. waste of money do not buy from here. very unhappy
Date of experience: December 28, 2020
Dear Maddie, Sorry to make you feel depressed and have a unpleasant shopping experience! We'd like to tell you, your order A201206192708187634 is splited into 2 packages in order to avoid any further delay. The first package is shipped out already, the tracking number is SFC2WW6442012080825, it is arrived at your country as below , you can track it via https://www.sendfromchina.com/track Packages may temporarily require more time to be delivered due to limited transportation availability as a result of the Coronavirus pandemic. Could you please wait a few days more? It will be delivered to you soon. For the rest items in 2nd package, sorry to tell you, you ordered item FAJ0120TO001S and CAK0612BO001S are not good quality after we check before shipping. And because we require that we must provide customers with the best quality products, and the quality of this batch of products does not meet our requirements after inspection, what's more,they are the last items, can not be restocked. Would you like to exchange the other type or just cancel them to avoid any further delay? Sincerely apologize to you. Thanks for your patience! Please feel free to contact if you have any further question. We're always here to help. Status : In TransitReference Number : FP5YXSS09QM801Tracking Number : 92612927005447000008133966Service type : STEXPFSCountry : 美国Quantity : 1Weight : 0 KG Date/Time Location Activity 12/24/2020 04:34:37 Arrived at airport Best Regards
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About
Emmiol is your go-to online brand for street-inspired, vintage-inspired, and trendy clothes. We bring you the best quality clothing and accessories to create your style and personal brand, with a focus on sustainability. Be our emmiolgal and get your wardrobe to freshen up now.Check out our vintage & retro clothing in a variety of styles and variations, including y2k denim, 90s style, fairy grunge, indie, dark academia. No matter the season, we've got you covered. Step into the perfect aesthetic fashion with jeans, camis, baby tees, oversize hoodies, kitsch accessories, and so on. We are passionate about fashion, our business, and the role we can play in the broader industry. We expect to constantly reduce our environmental impact, conserve natural resources and contribute to a more sustainable future. Emmiol Green Day is celebrated on the 24th of each month. For every item sold that day, we donate $0.1. By donating to One Tree Planted by planting trees, we reduce our environmental impact as much as possible and become carbon-neutral.