Reviews 3.3
1,097 total
Ronda
1 reviews US
Waiting on order from November 11!
I am still waiting for my nieces Christmas present that I ordered November 11! I have emailed this company several times about the delay and have asked for them to refund me. They have refused to give me a refund and keep saying it’s on its way! This is unacceptable , I guess I will take the dispute up with my bank. Here is the order number A201111190900208512
Date of experience: January 19, 2021
Dear Ronda， Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Ronda. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Meena
1 reviews GB
Dont order from here
I ordered three pairs of jeans from this shop and all of them are such bad quality. Fake denim and nothing like the picture on the website - I am sure they are not the same jeans being advertised. I want to return them and get a refund but cannot get in contact with anyone.
Date of experience: January 19, 2021
Dear Meena， Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Meena. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Tia Louise
1 reviews GB
…hmm
I have ordered a few products a month or so ago but i never got an mail to say that they are on their way ? Is this normal?
Date of experience: January 19, 2021
Dear Tia Louise， Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Tia Louise. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Elise Davis
1 reviews US
Wrong order and now the website is missing.
I ordered from this store and I did not even get my correct order. I sent an email to the customer support and they apologized and said they would give me a coupon for my next purchase. Come to find out the coupon is invalid. So I emailed them back. Now I went to try again and the website/store is nowhere to be found. I do not know if this was a scam or something, but I would never recommend anyone buying from this store.
Date of experience: January 20, 2021
Dear Elise， Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Elise Davis. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. What's more, our website is always valid, the link is: https://www.emmiol.com/ Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Brandon Christopher
1 reviews CA
When ordering you don’t get a tracking…
When ordering you don’t get a tracking number or any information on where your package is or when is coming. Because of this your left in limbo, I ordered my sweater the first week of September never got it. Messaged the company, they said a postal office had it. I never received any notifications from the local postal company to pick up any packages at all. Called all the postal offices just incase to find out “surprise” no packages were there in my name. So I messaged the company again and they said its gone? They destroyed it because of logistics? Because I never picked it up? I won’t be getting a refund and thats it. So here’s my experience. Buyer beware.
Date of experience: January 20, 2021
Dear Brandon Christopher， Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Brandon Christopher. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
GG
1 reviews US
Scam website
Scam website, takes your money and doesn’t send you the items. My items were a gift and they never came in the mail. Never experienced this before so I would give it a 0/5
Date of experience: January 22, 2021
Dear GG， Sorry to make you feel depressed and have an unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name GG. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Dania Gonzalez
1 reviews US
Omg I thought I got scammed because I…
Omg I thought I got scammed because I saw other ppls reviews but my order got here I’m so happy!!
Date of experience: January 22, 2021
Dear Dania Gonzalez, Thanks for your continuous support to our store. Our website is a legit one ,and we are striving to improve ourselves in terms of service and quality. We sincerely hope that we’ll have more chances to serve you.
hattie partington
1 reviews AU
I have read through all these customer…
I have read through all these customer reviews, which made me start looking into the company, and in their terms and conditions they literally state they arent liable for anything that goes wrong. "To the maximum extent permitted by law, emmiol.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to,indirect incidental, punitive, exemplary, special, or consequential damages" So many red flags, the simple fact that there isnt a working phone number, no listed company adress, and a mystery company owner. Meaning when poop hits the fan no one us liable except the buyer. They use photos from other websites, so i doubt they actually sell these items. All the company replies are copied and pasted, so i have no faith that this is a legit website. The fact that there are 45% bad reviews is indication enough. I wish they would tell us where they steal their photos from, i would rather buy from the legit websites. Update emmiol replied: "Reply from EMMIOL 2 days ago Dear hattie Sorry about this. The description on our advertisement comes from the supplier. We have done a lot of transactions on our website, and have also been praised by a large number of customers. customer can rest assured to place an order. Besides, they can apply for a refund even if you have any doubts at the end " 1. They did not mention in this reply the fact that their company has no listed address, no working phone number, and no company owner. Please give an explaination on this ?? 2. They have not mentioned the fact that their terms and conditions literally state they cannot be held liable for anything that goes wrong. So yes i can request a refund but that means nothing if they can legally decline that request. Please explain this ??
Date of experience: January 25, 2021
Dear hattie Sorry about this. The description on our advertisement comes from the supplier. We have done a lot of transactions on our website, and have also been praised by a large number of customers. customer can rest assured to place an order. Besides, they can apply for a refund even if you have any doubts at the end.
lisa böttcher
1 reviews DE
This Website is sadly a Scam!!!! dont buy
This Website is sadly a Scam, ordered a month ago and shipping says my address couldn't been found. Mind you I'm supposed to receive 3 packages, all of them "can't be delivered". I've been trying to reach them for a week via email... they aren't answering. The shipping services say they can do nothing, and I'm supposed to get int contact with them... 0/10 NEVER buy there you won't get your stuff nor any help from the website...
Date of experience: January 26, 2021
Dear lisa böttcher， Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name lisa böttcher. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Ilaria Benzan
1 reviews IT
I think no item will ever arrive.
I think no item will ever arrive. I ordered the merch on the 12nd of January, they told me my package would have been send in 8-27 days and that I would get an email when the package was ready to be sent. At this day, no mail arrived to me. So I texted their "support" email, and they didn't respond at all. So I texted them on their Instagram profile and, listen it up, they told me that they made my pay for something that they don't have in stock right now. And not only this, but they can't even tell me WHEN the merch will be in stock again. So they told me I could change the items with something they "have" in stock. So I texted them the item I wanted to change, and the item I wanted instead. But sadly their Instagram profile it's gone. Anyone knows how to have a refund at this point? Edit: I'll directly talk to the bank to have the refund. And I even paid to assure my package!
Date of experience: January 27, 2021
Dear Ilaria We apologize for any inconvenience caused. As I checked，your pants has been shipped on 1/27,the new logistics information will be updated in two business days.Our customer service has responded to your email.If you still have any questions, please contact us freely. Have a nice day!
Chloe
1 reviews GB
Use nice images then sell cheap products that are nothing alike. Don’t waste your money
Ordered the “shacket Oversized Apricot Plaid Jacket” and it isn’t even the same jacket as the one on the image: different colour and instead of apricot it is grey - not even similar, different style, completely different material etc.. cheap, and when I got in touch with them about the item being deceiving they genuinely expected me to return it to another country, paying for the postage costs myself for their mistake.
Date of experience: January 27, 2021
Dear Chloe, Sorry about this. The description on our advertisement comes from the supplier. I'm sorry we didn't do strict quality control. Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Chloe. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Nikki Skye
1 reviews US
A fake, thin piece of fabric styled to look like a winter coat
I ordered a jacket from them and I received a poorly made shell of a jacket with NO lining of any kind. This “jacket” is a thin piece of fabric with no insulation. Pretty sure most of the shirts I own would keep me warmer. It’s supposed to look like a winter jacket, it even has a fake fur-lined collar. LOL. From the picture on the site, it looks like a cute, trendy winter coat. In reality, it’s a poorly made simulation. It took over a month for it to arrive, the tracking they sent said ‘item not found’ I emailed them and they did reply with new tracking which was also incorrect. I still got the “item not found” message when I entered the tracking. The ‘jacket’ eventually showed up at my door, more than a month and a half after ordering. My husband and I had a great laugh about it though. It’s actually one of the funniest things I’ve ever seen; a fake coat made to look like a warm coat. Like WHAT purpose could that possibly serve to anyone??? Hahahaha. Don’t buy anything though. You’ll waste your money.
Date of experience: January 27, 2021
Dear Nikki, Sorry about this. The description on our advertisement comes from the supplier. I'm sorry we didn't do strict quality control. Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Nikki Skye. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Mia Daniela
1 reviews GB
I bought 2 pairs of trousers and a hat…
I bought 2 pairs of trousers and a hat and the one pair of trousers were so big and such a terrible material and when I asked for a return to get refunded they ignored me and then when I asked again they were very unprofessional and said they would refund £7 for my £35 pair of trousers which you can find cheaper for better quality in a tone of other online shops. So do not shop here! Go to shien
Date of experience: January 28, 2021
Dear Mia , Sorry to make you feel depressed and have an unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Mia Daniela. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Leonore Oxley
1 reviews GB
ACTING ILLEGALLY
ACTING ILLEGALLY. DO NOT USE THIS COMPANY. They are stealing designs from small businesses to sell poor quality cheap knock off products. They have also stolen other people’s images to falsely advertise their products. Their response to this does not address the fact that they are using other peoples images to sell their products which is false advertisement and also theft of intellectual property.
Date of experience: January 29, 2021
Dear Leonore Our website is a legit one. Sorry about this. The description on our advertisement comes from the supplier. I'm sorry we didn't do strict quality control. We will try our best to do better in the future, hope you can kindly understand, thank you so much.
Aldo Aguirre
1 reviews US
Don't even bother to buy stuff here
Don't even bother to buy stuff here! Clothes comes from overseas it took like 3 months to get the items, but that wasn't the problem, the problem was when I try to return some items they asked so many questions, after replying to all their emails they end up saying that I HAVE TO PAY FOR THE RETURN, CUSTOM FEES AND their fees for returning the items. They try to console me with a $10 gift LOL.
Date of experience: January 30, 2021
Dear Aldo , Sorry to make you feel depressed and have an unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Aldo Aguirre. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
jill rogatz
1 reviews US
I placed an order about 4 or 5 weeks…
I placed an order about 4 or 5 weeks ago and it has still not arrived. I am very unsatisfied and disappointed about this.
Date of experience: January 31, 2021
Dear jill, As I checked. The parcel have handed over to the POST office. Guess they are very busy in this special period. I suggest you can contact the post office to see when will they deliver this parcel. We have sent an email to you, please check it. Hope you can get the parcel soon, tks.
Jenaya James
1 reviews GB
This website is a scam it took about 5…
This website is a scam it took about 5 weeks for my order to come only for the sizing to be off and look completely different from the image and the fabric was cheap and not cut correctly.Doesn’t even come with receipts to return
Date of experience: January 31, 2021
Dear Jenaya , Sorry about this. The description on our advertisement comes from the supplier. I'm sorry we didn't do strict quality control. Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Jenaya James. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Laura
1 reviews DE
DON'T BUY ANYTHING FROM EMMIOL
DON'T BUY ANYTHING FROM EMMIOL I ordered a pair of wide leg trousers with pretty long legs in a darker blue a few weeks ago. I loved the way they looked on the website but the shipping costs we're rlly expensive and the shipping also took very long. When they finally arrived, I tried them on and the legs we're like 40cm (16 inch I think) shorter than I expected them to be. Also the blue was a very bright one (I wanted a darker one like on the website). I spend a lot of time on Pinterest and I'm pretty sure they just pick random pictures from there or somewhere else instead of taking photos of the items themselves. I decided to return them , but also returning is practically impossible. I sent them a couple of emails and DMs on insta , but it always took them so long to respond and even if I asked for it pretty often they never sent me the return form. So please, please don't buy from that brand if you don't wanna waste you're money for items that look soo different than you expect them to look like.
Date of experience: February 01, 2021
Dear Laura , Sorry about this. The description on our advertisement comes from the supplier. I'm sorry we didn't do strict quality control. Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Laura. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Heather McKinley
1 reviews US
The return policy is terrible
The return policy is terrible even when the wrong size was sent. My order was placed on Dec. 8th for Christmas and I am still waiting on some items. I will not use this company again. Instead of issuing me a return here's what they suggested: "Sorry for the inconvenience caused. According to policy, you need to endure the return shipping charge for non-quality problems. As the return shipping charge is high and need a very long time till we received. Besides, the refund will only cover or part-cover the product price, not include the original shipping fee. We sincerely suggest if you will consider again to keep the item. As I see, the style you bought is really popular and cost-effective, maybe you can give it to a suitable friend/family as gift or transfer it to colleagues/neighbors. " Do not buy from this company.
Date of experience: February 02, 2021
Dear Heather , Sorry to make you feel depressed and have an unpleasant shopping experience! In order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we will solve your problems by email, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
molocococo
1 reviews GB
are emmiol a total scam?
I ordered a jogger and hoody printed set from Emmiol. When it arrived the colours were very different to the pictures on the site and the quality was absolutely appalling. The fabric felt like rough paper, was very thin and horrible to wear. Not anywhere near the £50 i paid for the set. I have been trying to return the items to Emmiol for a refund. So far have sent 3 emails in over a week and had no response. really worried they are just a complete scam
Date of experience: February 03, 2021
Dear molocococo , Sorry to make you feel depressed and have an unpleasant shopping experience! We will check your email and solve your problems by email. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Contact
About
Emmiol is your go-to online brand for street-inspired, vintage-inspired, and trendy clothes. We bring you the best quality clothing and accessories to create your style and personal brand, with a focus on sustainability. Be our emmiolgal and get your wardrobe to freshen up now.Check out our vintage & retro clothing in a variety of styles and variations, including y2k denim, 90s style, fairy grunge, indie, dark academia. No matter the season, we've got you covered. Step into the perfect aesthetic fashion with jeans, camis, baby tees, oversize hoodies, kitsch accessories, and so on. We are passionate about fashion, our business, and the role we can play in the broader industry. We expect to constantly reduce our environmental impact, conserve natural resources and contribute to a more sustainable future. Emmiol Green Day is celebrated on the 24th of each month. For every item sold that day, we donate $0.1. By donating to One Tree Planted by planting trees, we reduce our environmental impact as much as possible and become carbon-neutral.