Reviews 3.3
1,097 total
Isaballa DiMeglio
1 reviews US
it’s been a over a month and my order…
it’s been a over a month and my order is no where to be found and i payed for expedited shipping such a rip-off. And i emailed costumer service and they never got back to me that was about a week or 2 ago.
Date of experience: December 29, 2020
Dear Isaballa, Sorry I find no information or order with your name and email address. Could you please tell us your name, order number or the email you used to place the order? As usual you will receive an order confirmation if you place order successfully, you can check the website to find your order number. Waiting for your confirmation, thanks. Best regards :-)
Jasmine Osborn
1 reviews GB
Beautiful jeans
Okay so, I found these amazing jeans and was like i instantly need them, i brought them and looked at the reviews after and started panicking! They came today, they did take about 2 - 3 weeks to come but after reading the reviews i thought it would take longer. The jeans are actually amazing i’m never taking them off soooo worth the wait, i love the fit and they look so sick and im so chuffed to say this company is real and arnt a scam. You need to understand their coming from china or somewhere near so delivery wont be super quick! Thanks emmiol :)
Date of experience: December 29, 2020
Dear Jasmine, Thank you for your comments! Glad to hear you love the items you received. We will continuously improve our product and shopping experience. Don't hesitate to reach out if you have any more questions, comments, or concerns. Have a nice day! Best regards,
Jo Poppleton
1 reviews GB
Disappointed
Disappointed, I ordered a rainbow loose cardigan for my daughter, for Christmas. First of all it didn’t arrive in time for Christmas- I put this down to Covid delays, Now it has actually arrived I’m really disappointed, It looks almost nothing like the picture on the website. The picture shows a big, baggy, loose, long cardigan in a chunky knit, What I got is a short, small, cardigan in a tight knit. I ordered size L. It looks to me about a size 8: it really is tiny. I feel ripped off, especially given that it cost nearly £50. Do not buy the rainbow loose cardigan! It is not as described!
Date of experience: December 31, 2020
Dear Jo, Sorry to hear the problem with the rainbow loose cardigan received. For more details, could you please send us via email address [email protected] to check for you? Many thanks for your help. Have a nice day! Best Regards
Leighton Gee
1 reviews GB
Zero response!
Attempted to return and refund my order, so proceeded to email them still havent gotten back to me after a long time. Need to improve their customer service.
Date of experience: January 01, 2021
Dear Leighton, Sorry to hear that, please feel free to contact us via email address [email protected] if you have any problem. Then we will reply you as quickly as we can, please note. Have a nice day! Best Regards
Sophia Kavensky
1 reviews US
took too long and looked like a justice version of the jeans i thought i was getting
Hi i waited over a month for the jeans and they look absolutley notning like the photo there cute but not what i wanted at all not worth the 50$ i paid.
Date of experience: January 04, 2021
Dear Sophia， Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Shannon Bustamante
1 reviews US
Patagonia Fraud
I ordered a Patagonia sweater for my daughter. The first thing I noticed is that I was charged shipping even though the site says $69 free shipping. When I contacted "Paul Blake" about it he kept assuring me that the item will ship soon which was not my concern. Anyway, fast forward to after Christmas when my item was delivered and it was so very wrong in so many ways! To start, it was not the item I ordered, wrong color and style but the icing on the cake was the fact that the Patagonia label was upside down and the inside label had spelling errors on it. When I reached back out to my friend Paul, he said they ship what I ordered. I am in the middle of disputing the charges and was first offered a $13 credit for a $78 purchase which I didn't accept (obviously) but now I was offered a full refund IF I ship the item to CHINA in 9 days - at my expense of course. This is unbelievable. DO NOT PURCHASE FROM THESE SCAM ARTISTS
Date of experience: January 06, 2021
Dear Shannon， Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Shannon Bustamante. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Lona Sniderman
1 reviews US
2 months to arrive; item missing; laughably bad quality
So.... like many of the other reviews say, my order took over two months to arrive (Emmiol ships from China, and it takes forever). Customer service was barely responsive. When the order finally arrived, one of my items was missing, and all of the other items were laughably bad quality and too small. Ordered a "M" in jeans (I'm 28-29 waist) and I could not even pull them over my knees. This site is 100% a "too cheap to be true" kind of story. Shop somewhere else, or you'll regret it.
Date of experience: January 07, 2021
Dear Lona ， Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please tell us more details to email address [email protected] to check for you? Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Rhonda
1 reviews US
I ordered Patagonia pullovers as well
I ordered Patagonia pullovers as well. They did arrive before Christmas (12/24) however, when I opened the bag the order was ALL wrong!!! Sizes, Colors, quality...I emailed them directly and I, too, am hearing from Paul Blake who has offered to give me a "coupon for compensation" and that I can keep the items. I do not want the items nor to purchase or receive any items from them. Each time I ask for a phone number they give me the same email...I am frustrated because I spent almost $200 with them and they are giving me the runaround. Has anyone ever had luck receiving refunds from them? DO NOT BUY FROM THIS COMPANY!!!!!! ORDER NO. PG45AGHG-1000004
Date of experience: January 07, 2021
Dear Rhonda， Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Rhonda. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Sophia Carson
1 reviews US
Just like the rest of the people on…
Just like the rest of the people on here I ordered clothes and they were nothing like I paid for. The sizing was ridiculously off and some of the clothes don’t even look remotely the same. They also obviously do not care about customers if you look at replies EVERYONE has almost the SAME response for them. This is a horrible clothing company I suggest spending your money elsewhere.
Date of experience: January 10, 2021
Dear Sophia ， Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Sophia Carson. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Fiona Cawley
1 reviews GB
NO DELIVERY, NO REFUND ! don’t order
I placed a order as a Christmas present to not receive it. I got in contact with the company and explained they lied in which they said they tired to deliver when I spoke to the post office they told me the company put my address in wrong and so they couldn’t make the delivery which is understandable from the postal point of view but the company told me they had tried when really they didn’t. The order was returned back to them a few days later which they would of know about before me sending a email. I then emailed again saying I would like a refund as I never got my order which they have ignored. I sent them another email in hope to get a response but yet again they ignore my email. DO NOT ORDER FROM HERE !!
Date of experience: January 11, 2021
Dear Fiona， Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Michaela
1 reviews GB
DO NOT USE THIS COMPANY!!!
DO NOT USE THIS COMPANY!!! Like so many of the other people reviewing this company has the most ridiculous sizes and the return policy is absolutely unacceptable. The so called customer service team is just sending the same badly written emails again and again and nothing is solved. I am waiting to hear from them regarding a free return label and full refund but do not hold much hope. VERY UNPLEASANT EXPERIENCE! DO NOT TRUST THEM AND DO NOT BUY ANYTHING FROM THEM!
Date of experience: January 13, 2021
Dear Michaela， Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Michaela. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Mollie Murphy
1 reviews GB
DO NOT ORDER!!!
Like everyone else on here i’m absolutely disgusted with their service. Not even worth 1 star. Product ordered complete different to picture from the colour to the style and sizing was complete off! Emailed their support team (as they say to do) to get a return address and they send me and email back saying ‘i ordere’ followed by a bunch of random b*llocks. Emailed again telling them how i feel about the situation and currently waiting on a reply. £40 down the drain! Just over £7 for delivery and expensive clothing AND you have to pay to return their sh* tty clothes IF you’re lucky enough to get a return address. Should’ve read the reviews first. Absolutely fuming.
Date of experience: January 13, 2021
Dear Mollie， Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please tell us order number and provide pictures of the clothes received or more details to email address [email protected] to check for you? By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Amelia Polsen
1 reviews GB
Disorganised, Disappointing and Devastated !
Very disappointing! Ordered three pairs of trousers. One pair came in the wrong size and another pair came in a completely different colour to what was shown on the website. There is no returns information in the delivery parcel. So upset, will never purchase from Emmiol again and definitely don't recommend them.
Date of experience: January 14, 2021
Dear Amelia， Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Bridget OBrien
1 reviews US
I rarely write reviews but want to warn…
I rarely write reviews but want to warn others. I placed an order early November and have reached out to this company over and over to let them know I never received it. They keep sending me tracking and tell me it’s “on the way”. Tracking indicates it was received in customs but no further info . Meaning, it is lost. I paid $210 for the items and they are offering me a $5 gift card. The worst customer service I’ve ever experienced. I am done with them - going to fight the charge with my credit card company. DO NOT buy from this company!
Date of experience: January 14, 2021
Dear Bridget， Sorry for delaying your order! As far as we know, the transportation is delayed due to peak season or customs sampling sometimes. After we check with our carrier, packages temporarily require more time to be delivered due to limited transportation availability as a result of the Coronavirus pandemic. However, we've forward this issue to our carrier and push them to delivery your packages as quickly as they can. Could you please wait for more patiently? Hope you can understand and many thanks in advance! Take care and have a nice day! Best Regards
Addy
1 reviews CA
I ordered my package over a month ago…
I ordered my package over a month ago and still have not received it!!!!! I emailed their customer support team and they also haven’t responded to me on that either!!!!!! Ridiculous! Worst customer service ever
Date of experience: January 15, 2021
Dear Addy， Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Addy. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Kays
1 reviews US
DO NOT WASTE YOUR TIME OR MONEY
Got some items brought for me for a christmas present, one fit the others did not yet were same size. also have to mention one did not look like the picture, to get an exchange i have to pay 200-300 in shipping which if your a sane person is not worth it. Took the L for this one. do not buy from it especially because the sizing is awful, my 12 year old sister even tried one on that did not fit her....
Date of experience: January 15, 2021
Dear Kays， Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name Kays. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Daniella Jackson
1 reviews GB
Ignored all my return requests, DO NOT BUY FROM HERE
I have ordered a fair amount of clothes which have taken soo long to arrive. Their tracking service is non existent When they finally did only half of it was posted. I ordered pants in a size large as I wanted an oversized fit. I am a size Medium and these pants BARELY fit me. Extremely disappointed and to then find out that I have to pay to send it back??? They have refused to give me a refund and have ignored all of my return requests. Disgusting customer service . Horrible do not buy from here!!
Date of experience: January 17, 2021
Dear Daniella， Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
Martha Mixson Wakefield
1 reviews US
If I could give them zero stars I…
If I could give them zero stars I would. DO NOT order from this company! The only reason I did was because their website stated this -- "If for any reason you are dissatisfied with any item(s) purchased from emmiol.com, simply email us at xxx you can return the product within 30 days after receiving the delivery. we will always offer the best solution for our customers." I received my order (very late and after Christmas) and needed to return it. The package had no info or return address. After reaching out online several times they said that I needed to consider giving the pants to a family member because they could only refund me $5 and I would incur "substantial" shipping costs to return them. Absolutely a SCAM. STAY AWAY!
Date of experience: January 18, 2021
Dear Martha， Sorry to make you feel depressed and have a unpleasant shopping experience! Could you please tell us order number and more details to email address [email protected] to check for you? In order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. By the way, please rest assured that we are a legitimate company, we do receive a lot of orders and we have many loyal fans. Meanwhile, we have received numerous positive feedbacks from our worldwide customers. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
AG
1 reviews US
Do you check and respond to emails
Do you check and respond to emails? I made a purchase Jan. 6th I would like to cancel. Please respond thank you.
Date of experience: January 18, 2021
Dear AG， Could you please tell us order number and more details to email address [email protected] to check for you? As we can not find any order information with your name AG. By the way, in order to protect our customers' privacy, we can not tell more details of their orders nor items ordered in there, so we need our customers send to our emails for more details, hope you can understand. Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
sasha
1 reviews GB
I was on the Emmoil website
I was on the Emmoil website, just browsing, and a few days late they charged me £70 to my card when I didn't make any purchases. I emailed them and they still haven't got back to me.
Date of experience: January 18, 2021
Dear sasha， Sorry to hear that! In order to protect your privacy, could you please send us the payment voucher and more details to email address [email protected] to check for you? Sincerely sorry for the inconvenience caused. Have a nice day! Best regards :-)
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About
Emmiol is your go-to online brand for street-inspired, vintage-inspired, and trendy clothes. We bring you the best quality clothing and accessories to create your style and personal brand, with a focus on sustainability. Be our emmiolgal and get your wardrobe to freshen up now.Check out our vintage & retro clothing in a variety of styles and variations, including y2k denim, 90s style, fairy grunge, indie, dark academia. No matter the season, we've got you covered. Step into the perfect aesthetic fashion with jeans, camis, baby tees, oversize hoodies, kitsch accessories, and so on. We are passionate about fashion, our business, and the role we can play in the broader industry. We expect to constantly reduce our environmental impact, conserve natural resources and contribute to a more sustainable future. Emmiol Green Day is celebrated on the 24th of each month. For every item sold that day, we donate $0.1. By donating to One Tree Planted by planting trees, we reduce our environmental impact as much as possible and become carbon-neutral.