Reviews 3.6
2,916 total
ANDREW MONIZ
1 reviews US
I originally ordered a WHITE hippie…
I originally ordered a WHITE hippie lion t shirt and received a black one. I contacted customer support and after weeks of sending emails I finally received a message that they'd send me a new white one at no charge. Great, I was happy that they reached out and corrected my order. However I received ANOTHER black shirt. TWICE they got it wrong. How difficult is it to differentiate white from black? Pathetic and a huge waste of money and energy. Buying a t shirt should not be this difficult.
Date of experience: May 06, 2023
Ahmet Sumer
1 reviews US
I purchased $400 products as Christmas…
I purchased $400 products as Christmas gifts in December 2022 for my family and unfortunately products were too big. When I requested Electro threads for exchange they did not exchange for a smaller size. I am stuck with a waste of $400 hard earned dollars and your company's exchange policy is hurting consumers. I recommend all buyers to be aware of their 10 day refund/exchange policy. I will not be shopping or recommending this company to others.
Date of experience: December 13, 2022
Lucas Ciapetta
1 reviews US
FYI you can't return any of it
FYI you can't return any of it, they won't offer me the refund for $250 of merch in perfect condition i requested a week after receiving it. I even wanted to keep some of the items and offered to pay return shipping for the rest!
Date of experience: August 01, 2023
Jeremy Pertschy
1 reviews CA
I’d get negative stars if I could
I’d get negative stars if I could. Scammed me of my money. Kenny is a greaseball. Not offering to actually send my product he lied and said was sent and doesn’t give two sh!ts. Won’t give refund either. Fk electro threads I’ve instructed everyone on all the fb rave pages to not buy from you guys and to check google and bbb reviews first cause thousands of ppl have had the same experience
Date of experience: February 16, 2023
Hey Jeremy, Thank you for your feedback, I know we had a piece of your order lost in the mail, we did issue a refund and our goal is to always make things right. It did take longer then usual due to the post office being involved and we sincerely apologize for any inconvenience
ABE
1 reviews US
HOHOHO Is a NoNoNo
I hate giving one star because the art is beautiful. I am annoyed. I Ordered and Paid for my items Dec 8th at 5:34 knowing there would be plenty of time before the rush. I got an email items were ordered on the 20th 12 days after I actually ordered and paid. That's such a bummer. No I will never order from them again
Date of experience: December 19, 2023
Michael McCarthy
1 reviews US
I never received what I ordered
I never received what I ordered. Asked for a refund and haven’t got it. Communication was very spotty throughout as I even e-mailed several times about the issue.
Date of experience: June 12, 2023
Melissa
1 reviews US
Got me to order thing only to arrive after the festival was over
I ordered some items from an email that indicated it was my last chance to order before Electric Forest but the items were never going to make it to me on time and when I sent a message it was acknowledged and they asked what they could do to make it right then I was ghosted. I understand things take time to make but why have an email saying it’s the last chance to order before a festival knowing that the items won’t get to the customer in time?! I spent a lot of money hoping to be able to have the things I ordered for them to arrive after I got back from the festival. No where did the website or app say that there were certain things that would be delayed due to having to make them or certain things that were available to ship immediately. Then act like you are interested in making it right only to ghost me on instagram and not respond to emails. Poor customer service
Date of experience: June 16, 2023
Dante Albert
1 reviews US
The customer service was very bad they…
The customer service was very bad they don't answer phone calls nor emails properly. I had to have my bank reach them because lack of communication and my bank was going to refund my 💰
Date of experience: May 16, 2023
Alex
1 reviews US
i returned one item due to size and no…
i returned one item due to size and no i can not receive the credit so i can exchange it to the right size. I send 3 letters to the company and received zero answers to my request.
Date of experience: July 14, 2023
Simon
1 reviews AU
Item never arrived
Item never arrived Impossible to get in contact with the company despite many efforts. They dont care about the customer at all. Basically a scam.
Date of experience: December 19, 2022
Bethany Z
1 reviews US
It’s been over 2 months and I Still…
It’s been over 2 months and I Still haven’t received my order and I have sent multiple emails and no one has responded to me.
Date of experience: June 27, 2023
Cynthia Craig
1 reviews US
Dream Cloak Gift Purchase Experience
I ordered one of the Dream Cloaks for a Christmas gift. The item came with several defects. I sent in pictures of the defects and requested to exchange the Cloak received for one that was not defective. At first they were very gracious and said they could send out a replacement and no need to return the one I had received. The replacement would have a different lining, but they could ship it right away. I agreed to this and when the new Cloak arrived, the exterior pattern was completely different AND the new Cloak was also defective. When I emailed again and requested a return of both the cloaks to be exchanged for the Cloak I had ordered, I was told that as far as they were concerned I had received two cloaks and they were not willing to do anything else. All I wanted was the Cloak I ordered and paid for and was happy to return the two that were defective. They absolutely refused. I had to file a claim with my credit card. I will never recommend this company to anyone.
Date of experience: November 29, 2022
KB
1 reviews US
Its been 3 months and I have not…
Its been 3 months and I have not received my item after multiple emails to company asking where my item is. At this point I'm going to have to make a complaint with my bank.
Date of experience: November 26, 2022
Sierra Pruett
1 reviews US
Never got my product and never received…
Never got my product and never received an email or response back
Date of experience: December 08, 2023
Praj
1 reviews US
I haven’t received my Dream Clark yet
I haven’t received my Dream Clark yet. It was purchased early December. It’s been almost 2 months and no one answer the email I send. This is terrible. Never again . Send it fast or I will Dispute.
Date of experience: January 28, 2023
henry stommel
1 reviews US
Pants didn't match to image
Colors and pattern didn't match image online.
Date of experience: February 01, 2023
Mason Hill
1 reviews US
I returned my onesie over 7 weeks ago…
I returned my onesie over 7 weeks ago and still haven’t received another onesie or money back.
Date of experience: October 24, 2022
Tothap Koenkamp
1 reviews CA
This company can go straight to hell
This company can go straight to hell. Scammers and liars. I would avoid these total losers at all costs.
Date of experience: December 10, 2022
David Gippner
1 reviews DE
Don't order outside of the US!!!
Order #495436 lluminated Mandala Dream Cloak × 1 Large / With Built-In Bag / Sherpa $174.95 Shipping : $20.00 Total: $194.95 USD Ordered on the 29th of Decembre 2021! The Package never arrived, got hold at german customs and got resent back to the US. Since arriving to the US the package is missing in action. I have been writing their support (helpAtelectrothreads.com) and after promising me to replace the order AFTER 19 E-Mails back on 27th of Septembre they are just ghosting me. It has been a monthly ritual to write their customer support since they still owe me 200€
Date of experience: December 28, 2021
Jakob Haavardsen
1 reviews CA
My package was tampered with and I…
My package was tampered with and I didn’t receive my shirt. As soon as I emailed about it they pretty much ignored it.
Date of experience: September 23, 2022
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Electro Threads is spreading good vibes and positivity through wearable artwork, handmade tapestries and magical blankets! The exclusive designs we place on our products are each hand-drawn or digitally painted by artists from all over the world! Our products are made-to-order in the USA and each purchase helps to support one of these incredible artists.