Reviews 3.8
1,743 total
Baseball14
1 reviews US
These bikes are high quality
These bikes are high quality, beautiful, functional and above all: Fun! Highly recommended!
Date of experience: April 27, 2018
Robert Risse
1 reviews US
As good as you can get
This company and the people I have dealt was one of the best experiences I have had. The people are friendly, knowledgeable, and always there when you want them. The bikes are the BEST of the best. Their quality is obvious and the designs are excellent. I highly recommend them.
Date of experience: April 27, 2018
Joseph
1 reviews US
Ordered online March 21 2018, been riding every day for a week now...
Ordered online March 21 2018. Called while ordering and Sean helped me via phone with the order. Great man to talk to and a huge help. My bike was complete and shipped April 5 (so about 2 week build time). Then took about 10 days to ship from California and arrive at my Florida home on the evening of April 19. Was packaged nicely. Had one minor scratch on it when it arrived where the box was rubbing the back rail during shipping. Had one question on the battery locking mechanism so I called and Sean answered. He worked with me on my question to my satisfaction. Been riding a week now. Bike works as promised and is everything I hoped for. Quality is top notch, which is also why it weighs in at near 75 pounds! But the overbuilt parts will be well worth it since this bike takes a beating at 20 mph to 26 mph when not being able to avoid dips and sewers that are in the bike lane. They do give a good jolt on a beach cruiser at those speeds! I have now rode the bike every day for a full 7 days. I have only charged up once a day in the evenings, and it does take a long time to charge to full capacity. I have 334 miles on the bike already. Average speed is 16 mph. I am riding in maximum assist level 90% of the time which cruises at 22 mph to 26 mph depending on conditions and climbs nice inclines still at about 16 mph to 18 mph. I slow to the lowest assist if on a sidewalk or looking for a destination, which still moves along nicely around 9 mph to 12 mph depending on conditions. It says I hit a 32 mph max speed, which must have been coming down one of the inter-coastal bridges since the way the bike is geared with only a single gear, peddling your heart out will get you no better than 28 mph and a lot of wasted effort. I have rode 42 to 61 miles every day without plugging in and never had a concern on range yet. 42 miles is a very comfortable range with still good battery left on the indicator. The 61 mile ride had my battery indicator about exhausted; yet she kept on trucking along just fine in maximum power assist. So I would say there was still a few more miles left to go, although that may be the max I push the limit unless I want to be pushing or peddling a 75 pound bike on my own with no assist and no throttle. My bike is the Model C with basket and fenders and suspension seat upgrade and the 18 ah battery upgrade. I am 6'2'' and 215 pounds clothed. I live in coastal Florida. So hot, humid, moist, and mostly flat with strong winds and very occasional steep bridges to traverse from the islands to inter-coastal to mainland. If the bike continues to perform as it did this past week and the components hold up as quality components should, I will be smiles for years to come. Only concern. I stopped in bike shops to get a few accessories like saddle bags and an old honker horn and tie downs. They will not service an e-bike unless it is one they carry. So come service time, I will contact Sean and see what he says. I believe I read somewhere they have a national contract with a mobile service company to do repairs and tune ups. So fingers crossed that is available in Florida. Joseph, St Pete Beach Florida
Date of experience: April 28, 2018
Larry Haynie
1 reviews US
Great bunch of people to work with
Great bunch of people to work with. Absolutely love my bikes
Date of experience: April 30, 2018
Gordon F Timms
1 reviews CA
Able to track shipping would be nice.
Able to track shipping would be nice.
Date of experience: May 04, 2018
jerry Henderson
1 reviews US
great product fast ssrvice
great product fast ssrvice
Date of experience: May 04, 2018
Michael Brown
1 reviews US
Great phone chat service
Great phone chat service. Email request were never followed up on
Date of experience: May 23, 2018
Michael Hartman
1 reviews US
Great bike
Bike is everything and beyond of what I expected..had it for 1 day so far and I am above and beyond impressed.
Date of experience: May 27, 2018
Connie
1 reviews US
Customer satisfaction is #1 for this company!
I have had excellent communications via texting, emails and phone calls from the staff at EC. They very much aim to assist and provide the best service they can! Waiting for our bikes to arrive next week...can’t wait!
Date of experience: June 04, 2018
Ron Schexnayder
1 reviews US
This is a well made bike.....
This is a well made bike loaded with features. I own many ebikes going back to the lead acid days of the 90's and this bike is a clear example of how ebikes have evolved. The step through model has many built in features you don't have to add later such as speedometer/odometer/trip odometer/real time wattage indicator/timer/pedal assist levels/built in headlight and taillight/18amp/hr battery/geared motor with a lot of torque, etc.. However, the most impressive feature on this bike is the cruise function. You simply hold down one button and it sets the cruise control to the current speed and can be disengaged with the tap of the brake. When you also consider the 350 lb. weight capacity with a very durable cargo frame this is a lot of bike for the price.. Ron..
Date of experience: June 04, 2018
Leo Shamburger jr
1 reviews US
I would like to thank the good people…
I would like to thank the good people at Electric Bike Company for their excellent service. Their staff is very friendly and also addressed every concern /questions. I needed my bike before a certain date and they delivered! I love my bike so far!. I have looked at other electric bikes and did comparisons, so far I think the electric bike company is the best option for an electric bike. I would highly recommend this company if you are looking for a beach cruiser electric bike. You would not be disappointed. Once again the customer service is what sealed the deal for me.
Date of experience: June 16, 2018
Susan Campbell
1 reviews US
This company is the absolute best
This company is the absolute best! Most of the time things go super smooth with companies. But to really rate a company is how they respond when things go awry. Electric Bike Company is awesome in all situations. They aren't happy unless you are happy. I highly recommend their bycicles as they are second to none in quality and performance. I also recommend them as a company. Small companies are the best! And, to boot...their bycicles made in the USA. 🇺🇸
Date of experience: July 06, 2018
Mansoor Shah
1 reviews US
Very helpful people who run it like a…
Very helpful people who run it like a mom and pop business and give a level of service that is very hard to come by. If the product is good, then it is easier, and their bikes are excellent. Glad I chose them and I have bought two, one for me and my wife
Date of experience: July 15, 2018
darren cardillo
1 reviews US
I would give it six stars if I could
I would give it six stars if I could. Some of the best customer service out there. They always answered my questions when I had them and not weeks later either. All in all a great company.
Date of experience: July 23, 2018
Robert & Kelly
1 reviews US
Great Bikes / Great Service - Highly Recommend
We had a terrific experience with The Electric Bike Company - from the time of purchase all the way through delivery. We picked our bikes up yesterday and they were everything we imagined and more. We rode them over 10 miles winding our way back to our home from the factory. Met many of the people on the team as well as the owner - everyone to a person was terrific and it was clear that they wanted to make sure that our bikes were perfect for us. Thanks to Clara, Sean and the entire team for making this such a great experience!!
Date of experience: July 25, 2018
Bruce Canfield
1 reviews US
Excellent customer service before and…
Excellent customer service before and after the sale. The bike arrived in great shape and easy to get ready to ride.
Date of experience: August 01, 2018
Brian Currier
1 reviews US
Absolutely amazing experience with this…
Absolutely amazing experience with this company. The bikes are incredibly well made and I can't imagine anyone having an issue with their performance. I've put about 100 miles on mine so far and call me lazy but I'm not sure I'll ever get back on a conventional bike (I'm not actually lazy, this is just way more fun!).
Date of experience: August 15, 2018
Kai Zheng
1 reviews US
Excellent product and excellent…
Excellent product and excellent service. Couldn't be happier with the purchase. Highly recommended.
Date of experience: August 28, 2018
Danny Hollander
1 reviews US
Electric Bike Company
After researching for months and chatting with Electric Bike Company we ordered 2 bikes...they came in a box on a pallet; delivered to our home after calling to set up a delivery time...no problems whatsoever. One of the easiest and smoothest transactions ever. The bikes came fully assembled all but turning the handlebars and tightening the screws with Allen wrenches provided; not a single scratch was on the bikes they were packaged so well and wrapped in bubble wrap and foam padding. They emailed a link to watch on unboxing and how the digital display operated...so simple. We highly recommend Electric Bike Company !!!
Date of experience: September 21, 2018
Thank you Danny We sincerely appreciate the review We love pictures and any blogs we can post:) We have a great referral program - building our bikes here in the USA and shipping directly from our factory - we rely heavily and appreciate any referrals Have a great weekend With love from the EBC Team
James Kuhlman
1 reviews US
The best customer service.
The best customer service.
Date of experience: September 23, 2018
Thank you James - enjoy and have many good memories and adventures
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Small electric bike company that hand-builds each bike custom made to order in Newport Beach, CA before thoroughly inspecting for optimal safety and quality then shipping FULLY assembled anywhere in the world.