Reviews 3.8
1,743 total
DLR
1 reviews US
Gentlemen-What a pleasure it was to…
Gentlemen-What a pleasure it was to come down to your office/factory yesterday to test ride and order one of EBC step through bikes.When I arrived there I met Paul and he took me on a tour of your facility. It was everything I had seen in the numerous videos you have produced, and then some. The bikes are even more impressive in person than watching the videos and photos online. Paul took me on a walk thru of the various build areas and it was interesting to see your staff at work. The concept of building the bikes custom made onsite from parts sourced worldwide is pure genius. Your operation is amazing. At this point I was 99% sure of getting one of your bikes. However, I had never ridden anyones ebike before, so I didn't even know if an electric bike would fit me. Paul took me outside and fixed me up with a step through model, explained the functions, and told me to ride around the building for a test ride. Less than a minute later I was back and that remaining 1% doubt had been erased. I was hooked on your ebike. Paul was writing up the order and I was giving him the options that I wanted on a red step through (Model S). The only thing I had to wait for was the upgraded 13 gauge, ss black spokes for the front wheel that were arriving within the next week or two. I told him I was in no hurry for the bike and to just take their time in building it. We went back into the front office to place the order with the staff, and on the way back I saw Sean and asked if I could talk with him after we finished the order, and he said yes. I was impressed with all the staff that worked there and then thanked Paul for all his help. I then went backed to talk with Sean and he gave me a very detailed and thoughtful look into the EBC business model. I real enjoyed our talk and gained more insight and appreciation of your company. I would implore anyone looking to buy and electric cruiser bike, or any ebike for that matter, to seek out EBC first and foremost on their list. You folks are truly in a league of your own. After spending well over 125+ hours online over the previous six weeks, and viewing over 75+ ebike videos, I'm very comfortable and happy with the decision I made to go with EBC. I look forward in the near future to receiving my EBC ebike, and wish you all at EBC nothing but the greatest success in the future of your company. Thanks so much, David Ruger...P.S., as an U.S.Army veteran from the early 1970's, I also want to express my thanks and appreciation for the $250 discount and $129 free upgrade to the alarm system. I am grateful for your offer...
Date of experience: May 31, 2019
Thank you David, for the wonderful words and detail of your review. It is truly a team effort! We are so happy you decided to purchase the Electric Bike Company Bike. We hope you enjoy all your adventures and would love to receive a quick 1 min video of you and your ebike! Please email [email protected], thanks for all your support! Best, EBC Staff
Kyle K
1 reviews US
One of the most fun bikes I have ever purchased!!
One of the most fun bikes I have ever ridden! I purchased a classic and a step through for me and the misses. The first weekend we had them we rode 80+ miles each at the beach in NJ with absolutely no issues. We were passing bike riders wearing the lance armstrong gear with smiles on our faces and them in the dust. That is how fast these things are. Build quality can't be matched. these are very solid bikes that seem like they will last a long time. Many friends have been asking about the EBC bikes and they might be converting shortly after test riding ours. Highly highly recommend these bikes if you're looking to get into the e-bike scene!
Date of experience: June 02, 2019
Thank you Kyle, for the wonderful words. It is truly a team effort! We are so happy you are enjoying your Electric Bike Company Bike. We hope you enjoy all your adventures and would love to receive a quick 1 min video of you and your ebike! Please email [email protected], thanks for all your support! Best, EBC Staff
edwin kim
1 reviews US
Great company and product
Great company and product, stellar customer service. Wish them the best in bringing forth the ebike wave
Date of experience: June 11, 2019
Thank you Edwin, for the wonderful words. It is truly a team effort! We hope you enjoy all your adventures and would love to receive a quick 1 min video of you and your ebike! Please email [email protected], thanks for all your support! Best, EBC Staff
robyne townsend
1 reviews US
Love my bike!
I received my bike very quickly after I ordered and it was easy to unpack. All I had to do was turn the handle bars around and adjust their height. The wrenches were included so it was a breeze to set up and I was ready to ride. Very happy with my purchase
Date of experience: June 15, 2019
Thank you Robyne, for the wonderful words. It is truly a team effort! We hope you enjoy all your adventures and would love to receive a quick 1 min video of you and your ebike! Please email [email protected], thanks for all your support! Best, EBC Staff
Scott Craig
1 reviews US
Electric Bike Co is top notch😊
Electric Bike Co is top notch! The bike is beautiful and hauls butt zippy zip! My wife blows me away on my Onewheel 😜the service was impeccable the packaging is unique and user friendly and assembly was great..handled all aspects of order professionally. Highly recommend Electric Bike Co fit and finish bueno 👍will buy from again and highly recommend 🏍
Date of experience: June 18, 2019
Thank you Scott, for the wonderful words. It is truly a team effort! We hope you enjoy all your adventures and would love to receive a quick 1 min video of you and your ebike! Please email [email protected], thanks for all your support! Best, EBC Staff
Stacy Thomas-McBride
1 reviews US
The best customer service reps
Honestly to have an attentive sales rep was so refreshing. He came in on a Saturday for us, as we live in SD and had to drive up. We also saw a little paint issue on my bike basket before we left so they just switched it out. They threw in the updated screens and battery alarms. They informed us about the 5 year battery warranty and 10year bike warranty. Also told us about where we could have our bike serviced near home, in Solana Beach area. Best Buy I’ve made in a long time. Thanks Paul.
Date of experience: June 20, 2019
Thank you Stacy, for the wonderful words. It is truly a team effort! We hope you enjoy all your adventures and would love to receive a quick 1 min video of you and your ebike! Please email [email protected], thanks for all your support! Best, EBC Staff
Michael Seaman
1 reviews US
Great Company
Great products, great service, great people. I’m anxiously awaiting delivery of our 2nd EBC bike. The product and ownership experience of our first made choosing a 2nd bike simple. There was only one option... and it will replace a more expensive bike made by a competitor.
Date of experience: July 07, 2019
Thank you Michael, for the wonderful words. It is truly a team effort! We hope you enjoy all your adventures and would love to receive a quick 1 min video of you and your ebike! Please email [email protected], thanks for all your support! Best, EBC Staff
Heather
1 reviews US
Great Customer Service
I ordered a replacement kickstand for my friend's bike and set up an online account. I had to contact the company because my login wasn't valid and I never received a confirmation of my order other than having my credit card charged through PayPal. They were very apologetic about this and responded immediately. Turns out the package was on the way and came a few days later. 4 stars for the glitch, but the customer service was outstanding!
Date of experience: July 11, 2019
Thank you Heather, for the wonderful words. It is truly a team effort! Please email [email protected], thanks for all your support! Best, EBC Staff
Patti
1 reviews US
Electric Bike Co.
I live in Missouri and I ordered a step-through bike online from Electric Bike Company. It shipped quickly and was in excellent condition. I’m in my 60’s and I had no problem uncrating the bike and straightening the handle bars to fit me. I love this bike. It has put the fun back into biking!! I cant recommend it enough!!!
Date of experience: July 13, 2019
Thank you Patti, for the wonderful words. It is truly a team effort! We hope you enjoy all your adventures and would love to receive a quick 1 min video of you and your ebike! Please email [email protected], thanks for all your support! Best, EBC Staff
Don Walworth
1 reviews US
The bike was shipped and no problems
The bike was shipped and no problems Up and riding in a half hour Very happy with the ride I am 82 and riding again thanks to Electric Bike Company 135 miles al ready
Date of experience: July 17, 2019
Thank you Don, for the wonderful words. It is truly a team effort! We hope you enjoy all your adventures and would love to receive a quick 1 min video of you and your ebike! Please email [email protected], thanks for all your support! Best, EBC Staff
Debra Pettibone
1 reviews US
An Exceptionally Well Made Bike
I spent a couple weeks reading reviews and websites, watching videos until I finally decided on the Electric Bike Company Model S. What sold me on the bike was explanation in their videos on how they make their bikes here in the US and their attention to details and explain the workings of the different parts that I would’ve overlooked otherwise. It all just made sense. I could not find this type detailed information on any other manufacturers website. From start to finish the buying experience was a breeze and customer service excellent. Shipping was very impressive too. Arrived well protected and in perfect condition. Overall an enjoyable experience. Now the bike.....I cannot stress how well built and beautifully made these bikes are. It’s so much fun and produces a grin on my face that doesn’t fade. Easy to adapt to riding with motor assist after being absent for 45 years from the bike scene. If you’re in the market for an electric cruiser bike, do yourself a favor and spend some time on the website. Watch ALL the videos and you’ll see what goes into the making of your bike. If they sold T-shirt’s with their logo I surely would buy one and wear it proudly. Thanks guys for such a well made in the USA product.
Date of experience: July 19, 2019
Thank you Debra, for the wonderful words. It is truly a team effort! We hope you enjoy all your adventures and would love to receive a quick 1 min video of you and your ebike! We would love to send you one of our EBC shirts, please email [email protected] what address and size you would like us to send you, thanks for all your support! Best, EBC Staff
Nick
1 reviews US
Great bike, nice options, minimal problems.
I decided to wait until I had at least 500 miles on my bike before reviewing it. To start off, I really like this bike. It was my first bike to ride in over a decade. I decided to go all in and get a nice electric bike. Here are the Pros: It has a nice powerful motor. Frame is solid. Options are great. - Rides nicely. - Lots of adjustability in the handlebars. - All the nice things like stainless steel parts, brake motor switches, etc. (listed in the marketing materials) - Pretty to look at. There are some cons though: - Plastic where the handlebars pivot can cause squeaks. - Five motor levels sometimes mean you either are pedaling harder than wanted, or the motor ends up doing all the work. Hard to find the sweet spots. - Charging cord retractor wears down quickly. It no long stays pulled out, and only retracts with jiggles to help it. (They do provide hooks to wrap the cord, but this just makes me think they know it wears out frequently enough to require this mitigation.) - Rear rack is too wide for any currently on the market child seat mounting. (I had to make my own custom adaptor to install a child seat.) The bike comes with a decent amount of instructional material but with a little searching you can find the manufacturers manual for the motor/LCD controls and then mess with the "hidden" settings. For example the bike can have cruise control enabled, this is nice for long flat stretches where you don't want to pedal or hold the throttle part way down. You also can make the bike power up at level zero instead of level one. Great for having an extra safety against the motor getting engaged by pedal movement before you are ready. I do wish there was an option inside the system to make the lights strobe for daytime riding with lights on, but this is minor. Ultimately I really like this bike. I get compliments all the time on it and with the upgraded shock absorbing seat it's a really comfy casual posture ride. I do recommend the upgrade to the battery. I'm not light, 230 pounds, and I commute 20 miles a day (round trip) on the bike. I get on average, with some hills, about 40 miles out of the battery pack. So I charge it every day just to be safe. That's riding on level three and four and using full power for hills. I wouldn't want the smaller battery for my use case. The alarm is nice too. It could be louder, but it is super sensitive, which is great. If anyone touches the handlebars, it's enough to make it chirp at them. BACK OFF! :)
Date of experience: July 21, 2019
Thank you Nick, for the wonderful words. It is truly a team effort! We hope you enjoy all your adventures and would love to receive a quick 1 min video of you and your ebike! Please email [email protected], thanks for all your support! Best, EBC Staff
Amy Steinbacher
1 reviews US
Bike is great
Bike is great! Great price and totally worth it! We want to get a couple more soon!
Date of experience: July 26, 2019
Thank you Amy, for the wonderful words. It is truly a team effort! We hope you enjoy all your adventures and would love to receive a quick 1 min video of you and your ebike! Please email [email protected], thanks for all your support! Best, EBC Staff
Earl Recker
1 reviews US
I have had my Model C for about 3 weeks…
I have had my Model C for about 3 weeks and have been riding it in to work since then. It is a sturdy, comfortable, powerful bike. Yesterday I broke the controller that you work with your left thumb. One chat with Sean and a new one was on the way. I gave this purchase a lot of thought before I pulled the trigger. I wanted an ebike without a derailer type shifter, that would be low maintenance, easy to charge, powerful, and comfortable. I found it and am very happy I did.
Date of experience: August 09, 2019
Thank you Earl, for the wonderful words. It is truly a team effort! We hope you are enjoying your commute to work and would love to receive a quick 1 min video of you and your ebike! Please email [email protected], thanks for all your support! Best, EBC Staff
Rocky Medlin
1 reviews US
My wife and I picked up our bikes a…
My wife and I picked up our bikes a little over a week ago from The Electric Bike Company. It was cool seeing the shop and meeting Sean and the crew. We ended up getting the Model C and the Model S. We stayed at a local hotel and rode our bikes all over Newport Beach. We then spent the next two days having a blast riding all over San Diego. I have to say this is one of the best purchases I have made in a while. These bikes scream quality and are built like a tank. Of course they are really fun to ride. I encourage anyone looking to purchase and Electric Bike to check them out. Especially if you're looking for a cruiser.
Date of experience: August 19, 2019
Thank you Rocky, for the wonderful words. It is truly a team effort! We are so glad that you and your wife are having such a blast riding your bikes and would love to receive a quick 1 min video of you and your ebike! Please email [email protected], thanks for all your support! Best, EBC Staff
Shervin Yazdi
1 reviews US
Trust is Quality
Quality product and the more trust was established the more comfortable we felt spending our hard earned money; we felt the money is going to good hard working people who will be there for us when we need them. We quadrupled our “budget” based on this “feeling”. Sincerely Shervin and Cassie Yazdi
Date of experience: September 10, 2019
Thank you Shervin and Cassie, for the wonderful words. It is truly a team effort! We are so glad that you were so happy with your experience and can't wait till you receive your bikes. We would love to receive a quick 1 min video of you and your ebike! Please email [email protected], thanks for all your support! Please let us know if you would like to participate in our referral program? It is quite simple just email us at the email above and we will get you started right away. Best, EBC Staff
Tim Ellis
1 reviews US
Great Bikes, Service and Warranty!!
We love our Electric Bikes! They have been fantastic over the last year and a half. I started having some problems with the battery recharging and then the lights stopped working?? I contacted Electric Bikes and they sent me a new wiring system hoping that would solve the problem. That didn’t fix it. I found a great bike shop here in Jacksonville, Fla (Lakeshore Bike Shop) who worked directly with the folks at Electric Bikes and determined the problem was with the battery. Electric Bikes replaced the battery and my bike is now riding like new!! Thank you Electric Bikes for your great service and warranty program!! You guys have been fantastic to work with and you have a great product!! Tim Ellis, Jacksonville, Florida
Date of experience: September 10, 2019
Thank you Tim, for the wonderful words. It is truly a team effort! We are so glad that you were able to get your battery replaced and are having such a blast riding your bikes and would love to receive a quick 1 min video of you and your ebike! Please email [email protected], thanks for all your support! Please let us know if you would like to participate in our referral program? It is quite simple just email us at the email above and we will get you started right away. Best, EBC Staff
Debra Hawrysko
1 reviews US
What I liked most about the Electric…
What I liked most about the Electric Bike Company was how well thought out each component of the bikes are. The bikes are quality built and rides great because of that. The shipping is so well done that the bike arrives without anything broken or dinged. I found the staff to be nice to work with and really seemed to care about customer satisfaction. I bought the Y bike with custom paint and a few upgrades and I’m really enjoying riding my bike. The price was lower than a lot of other companies I checked out too. Bonus for me 😊
Date of experience: September 11, 2019
Thank you Debra, for the wonderful words. It is truly a team effort! We are so glad that your having such a blast riding your bikes and would love to receive a quick 1 min video of you and your ebike! Please email [email protected], thanks for all your support! Please let us know if you would like to participate in our referral program? It is quite simple just email us at the email above and we will get you started right away. Best, EBC Staff
Benjamin
1 reviews US
Very accommodating customer service
Very accommodating customer service, that was very helpful during the ordering process. They even allowed me to customize my order with an off menu item. Highly recommend doing business with them!
Date of experience: September 11, 2019
Thank you Benjamin, for the wonderful words. It is truly a team effort! Please let us know if you would like to participate in our referral program? It is quite simple just email us at the email above and we will get you started right away. Best, EBC Staff
MM
1 reviews US
A+ Customer service
Customer service is very helpful and attentive!
Date of experience: September 11, 2019
Thank you MM, for the wonderful words. It is truly a team effort! Please let us know if you would like to participate in our referral program? It is quite simple just email us at the email above and we will get you started right away. Best, EBC Staff
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About
Small electric bike company that hand-builds each bike custom made to order in Newport Beach, CA before thoroughly inspecting for optimal safety and quality then shipping FULLY assembled anywhere in the world.