Reviews 3.8
956 total
LES
1 reviews US
Nice rug
Affordable, good quality for the price, speedy delivery, easy transaction
Date of experience: January 03, 2024
Scott Hobson
1 reviews US
Poor customer service
Very disappointed so far! I ordered a large Oriental Weavers Maharaja 70N Area Rug on December 21. My credit card was charged the same day. When I hadn't received any shipment notification by January 2, I called Carpet & Tile Mart. I was told the carpet would ship in the next "day or two." When I hadn't received a shipment notification by January 5, I called again. I was told the original store that was supposed to ship the carpet did not have it in stock, so a second store was going to ship it, but it had "not arrived" from that store yet. It was expected in the next "day or two," no later than January 8. On the same day (January 5), I received an email notice that the carpet had been shipped. Hooray, I thought! What that apparently meant was that a shipping label had been created. As of today (January 9), the UPS status still shows only that a shipping label was created, but the rug has not yet been shipped nor is there an estimate of when it might be delivered. Twenty days in, Carpet & Tile Mart has my money, and I still have no idea when I will receive the rug. The people that I have spoken to at Carpet & Tile Mart have been pleasant, but the company's performance and customer communication has been very poor. Update: The carpet finally arrived on January 17.
Date of experience: January 04, 2024
PBell
1 reviews US
Looking for a matching carpet
Spent a lot of time looking for this specific rug to match a larger version that I already have. Many companies were backordered 1-2 months. This came in less than 2 weeks. Well done!
Date of experience: January 02, 2024
Robin Bentley
1 reviews US
I've bought a few rugs from Carpet and…
I've bought a few rugs from Carpet and Tile Mart. I have never been disappointed. Always the best prices and very quick shipping.
Date of experience: January 22, 2024
Dominick Scavo
1 reviews US
Needed to replace tiles
Needed to replace tiles, came close to color, very professional and courteous, no issues. Thank you
Date of experience: January 23, 2024
Carolyn Wescott
1 reviews US
The people was very helpful and patient…yes
The people were very helpful and patient with me.
Date of experience: January 29, 2024
Carol Wile
1 reviews US
Timely delivery
Timely delivery
Date of experience: January 30, 2024
Jeremy
1 reviews US
Excellent service and quality
Two questions were answered promptly when asked through the website. The custom-sized carpet runner was delivered within a few days. It appears to be of good quality.
Date of experience: February 02, 2024
Mo
1 reviews US
Great experience
Website was easy to maneuver. Excellent choices available. Web aids for sizing and other information east to access and use
Date of experience: February 06, 2024
Lisa
1 reviews US
Positive experience
Shipping was very quick! I had a question regarding my order and customer service replied quickly. Would shop here again.
Date of experience: February 06, 2024
Tammy Norman
1 reviews US
We have not received the rug
We have not received the rug
Date of experience: February 06, 2024
Hi Tammy we are sorry to hear that you are not satisfied with your purchase experience. From what we see your order is being handled properly and is on track to be delivered within our normal timeframe of 7-10 business days. The order was placed on the 3rd and the item shipped on the 6th We have communicated to you the shipping details and see the rug is expected to deliver later on today 9th. Please let us know if there are any issues or if we can help you any further.
Joseph Gargiulo
1 reviews US
The carpet I ordered is incredibly…
The carpet I ordered is incredibly uncomfortable to stand on
Date of experience: February 15, 2024
Teresa
1 reviews US
Great selection with reasonable prices
I have bought several carpets from C&T Mart. They have a great selection and reasonable prices. One was a special order and the staff was very helpful. Most of my orders have been done on-line with the carpets delivered within a week. I have been very happy with all of my purchases.
Date of experience: February 14, 2024
Janet Chaconas
1 reviews US
Found exactly what I wanted
Found exactly what I wanted, ordered it and it arrived quickly. Very happy.
Date of experience: February 20, 2024
customer
1 reviews US
Sample not refundable even with a…
Sample not refundable even with a purchase and I find out that my purchase is on back order after I bought it. Dissapointed.
Date of experience: February 21, 2024
Maria Cox
1 reviews US
Fast communication and shipping!
Fast communication and shipping!
Date of experience: February 21, 2024
SM
1 reviews US
My carpet order got lost in the system...
My carpet order somehow got lost in the system and so it was quite delayed in shipping. It was really hard to get in touch with the company but eventually my phone call went through after a couple weeks of emails/messaging through the portal. The carpet arrived though and is good!
Date of experience: February 13, 2024
Teresa Chmielewski
1 reviews US
Only needed one sheet of mosaic to…
Only needed one sheet of mosaic to finish project. It was shipped quickly and it was received within a week.
Date of experience: February 19, 2024
Linda Kennedy
1 reviews US
Easy peasy
It was very simple to order, very clear directions. Any questions were answered promptly.
Date of experience: February 26, 2024
CHERYL
1 reviews US
Extremely long shipping time
Ordered a carpet sample on 2/25 that was not free. Shipping label just created on 3/3 - full week later. If it takes this long to get a sample, I’m dreading how long my order would take. I’ll shop elsewhere.
Date of experience: March 03, 2024
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Carpet & Tile Mart services 14 local communities and sells thousands of flooring options for any budget! We sell Carpet, Area & Oriental Rugs, Hardwood, Laminate, Ceramic & Porcelain Tile, Natural Stone, Vinyl, Luxury Vinyl Tile, and Remnants.