Reviews 3.8
956 total
Sue Taylor
1 reviews US
Rug looked just like it did online!
Rug looked just like it did online!
Date of experience: June 20, 2023
Chelsea
1 reviews US
Shipping Time not Great
Took a long time for them to ship it. When I inquired they said sorry for the delay and that I would get am email by the next day with the tracking number. It took them five more days.
Date of experience: June 20, 2023
Anonymous
1 reviews US
Great Experience!
This is my second purchase at C & T Mart and I am more than satisfied with my buying experience. Customer service is responsive and helpful. The rug was cheaper than any other retailer and came with a free rug pad. Shipping was super fast. I ordered on June 19th and FEDEX was knocking on my door on the 22nd. I am already browsing their inventory for another rug purchase.
Date of experience: June 22, 2023
Bich T.
1 reviews US
Best price
The website was easy to navigate. My first order with Carpet & Tile Mart. They have the best price for the same large rug I was looking to purchase. I can’t wait to have the rug delivered on Wednesday, 6/28/23. Thank you for the free shipping!
Date of experience: June 21, 2023
Joni Sigler
1 reviews US
A “new” rug was shipped
A “new” rug was shipped. It appeared to have a cigarette burn in the middle. Notified Carpet and Tile Mart (whom payment was made to) and they had the manufacturer email me to list retailers that carry this rug. Not in the least bit helpful.
Date of experience: June 20, 2023
Hi Joni we did not ask the manufacturer to contact you we are working on getting you a credit for the damages as you requested since you did not want to deal with a replacement. I apologize for the miscommunication we would never ask the manufacturer to correspond with a customer on our behalf.
John
1 reviews US
Easy to order with a great selection!
Easy to order with a great selection!
Date of experience: June 28, 2023
Bill M
1 reviews US
Great price & quick delivery!
Great price & quick delivery!
Date of experience: June 28, 2023
Diane Breiner
1 reviews US
I am super impressed with how quickly I…
I am super impressed with how quickly I got the rugs I ordered online. The rugs look great in m home. Great source for your area rug needs.
Date of experience: June 26, 2023
Rich Slomkowski
1 reviews US
Great product
Hi,I purchased my 1st Provo KAS rug at the flea market.A solid product that’s why I brought again..
Date of experience: July 03, 2023
Amy Hodges
1 reviews US
I would not use this company again
I would not use this company again. I ordered a rug that was shown to be ivory in ALL photos. The rug that showed up was gray, nothing close to how it was pictured. I attempted to return the rug as it didn’t work in my room and the shipping was $68 UPS. I asked for return shipping from Carpet and Tile Mart and was denied, even know the product I received was not satisfactory. Now I am stuck with a rug that doesn’t work in any room because it was not as advertised.
Date of experience: July 06, 2023
Kendra R.
1 reviews US
Highly satisfied but had some issues
After months of searching for the perfect rug for my master bedroom, I fell in love with a rug at a local store but was quickly heartbroken upon viewing its price tag. I did some searching and was ecstatic to find the same rug online at Carpet & Tile Mart for $200 less with free shipping! I ordered the rug on a Thursday and it arrived the following Monday. I was super impressed with the shipping speed. The rug was well packaged and just as beautiful as I’d remembered. My only complaint is that my order status on the website said “processing” for several days. Once I finally received an email saying the rug was shipped, I’d expected it to arrive in the next couple of days. Much to my dismay, my beautiful rug was propped up outside my garage when I arrived home from work on Monday afternoon—in the pouring rain. While I mostly blame FedEx for leaving my brand new $1,000 rug in the rain, I wish my order status had reflected the actual ship date instead of notifying me that it had “shipped” after it had actually been delivered. Despite the quality of the packing job, my rug did get wet and required a day of drying before I could put it in my room. Again, not entirely their fault but an accurate order status would’ve been nice so I could’ve made arrangements to be home the day it was to be delivered. Overall, I am very satisfied with the product, the price, and the speed of delivery and would buy from this company again.
Date of experience: July 10, 2023
Linda
1 reviews US
good price and fast shipping
good price and fast shipping
Date of experience: July 12, 2023
korea1983
1 reviews US
It's the 2nd time we ordered a rug from…
It's the 2nd time we ordered a rug from the Carpet & Tile Mart. As expected, It has arrived on time and the carpet is just simply Beautiful as it was on the picture.
Date of experience: July 12, 2023
Sissel Mason
1 reviews US
Great Carpet
Carpet arrived within a week after I ordered it. It was very much as described on line. Very satisfied with the purchase. Would have liked an e-mail when the carpet was sent, so I could monitor when the carpet would arrive. I was home when it arrived, so it turned out OK.
Date of experience: July 18, 2023
LazarusandCharlee
1 reviews US
They are beautiful
They are beautiful. Thank You!
Date of experience: July 19, 2023
Norman K Maes
1 reviews US
Efficient and on time
Efficient and on time
Date of experience: July 20, 2023
for your order
1 reviews US
Exactly what we ordered with fast…
Exactly what we ordered with fast shipping!
Date of experience: July 26, 2023
Susan
1 reviews US
Quick delivery
Quick delivery. Best price. Beautiful carpet.
Date of experience: July 28, 2023
Paulette Eppley
1 reviews US
Response to carpet mart
That all sounds great but that’s not true reality. As far as you coming to fix it, I paid a professional to fix it. They couldn’t believe the quality of material or installation. It’s sad that on my photo you couldn’t realize that I had enlarged the picture so you could see better details. The tear was only 1/4 in. Maybe you should have confirmed the size.
Date of experience: July 31, 2023
Beth Linnebur
1 reviews US
I haven’t even received my carpet and…
I haven’t even received my carpet and I’m being asked for a review. My carpet was backordered from May to August!
Date of experience: August 01, 2023
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Carpet & Tile Mart services 14 local communities and sells thousands of flooring options for any budget! We sell Carpet, Area & Oriental Rugs, Hardwood, Laminate, Ceramic & Porcelain Tile, Natural Stone, Vinyl, Luxury Vinyl Tile, and Remnants.